Bpo call center associate Job at NTT DATA (Quezon City)

BPO Associate Director

The BPO Associate Director will manage a team of professionals, providing leader...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage
Ability to develop comprehensive and complex operational and strategic plans
3-5 years’ experience in the financial industry
3-5 years’ experience in Dispute/Chargebacks Handling preferred
Strong Customer Focus/Orientation
Professional written and verbal communication skills
Strong Active listening and negotiation skills
Detail-oriented and ability to multi-task
Strong organizational and time management skills
Strong Decision-making skills and able to exercise sound judgment

Job Responsibility

Manages a staff of professional-level team members or manages a team through lower-level supervisors
Works within general policies and management guidance, independently determining approach to managing daily operations
Provides guidance and technical advice, becoming actively involved as necessary
Provides leadership of assigned departments through subordinate leaders
Analyzes budget variances and participates in the development of action plans
Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients
Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations

Bpo customer care senior associate

The Senior Customer Care Associate will manage inbound customer calls related to...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Associate Customer Service Representative - Spanish

Wells Fargo is seeking an Associate Customer Service Representative for one of t...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

May 29, 2026

Requirements

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Spanish speakers, including those without prior BPO or Call Center experience, are encouraged to apply
Individuals who have completed Spanish courses or have experience as Spanish instructors are also welcome

Job Responsibility

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers

Fulltime

Bpo customer care associate

The Customer Care Collections Associate role involves providing exceptional cust...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

BPO Planning and Scheduling Senior Associate

The BPO Planning and Scheduling Senior Associate is responsible for optimizing w...

Location

Philippines , Manila, Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5 years of experience, ideally within Workforce Management, Real-Time Analysis, or contact center operations
Strong analytical thinking, attention to detail, and ability to work under pressure
Excellent interpersonal and communication skills
Ability to build collaboration and support teamwork in a dynamic environment
Experience with WFM tools or real-time monitoring systems is an asset (prior experience not mandatory)
Proficiency in Microsoft Excel and Teams

Job Responsibility

Monitor agent schedules, adherence, and shift activities in real time to ensure optimal staffing levels
Respond quickly to intraday changes such as absenteeism, unexpected call volume, and schedule deviations
Continuously adjust queue and skilling strategies throughout the day to maintain service level performance
Prioritize high-impact tasks and emerging issues to ensure operational efficiency and seamless service delivery
Apply a strong understanding of contact center operational management principles to drive productivity and performance
Collaborate with operations teams, team leads, and supervisors to address staffing or performance challenges
Communicate real-time updates, risks, and recommendations clearly and effectively
Utilize computer applications such as MS Excel, Microsoft Teams, and Outlook to analyze data, prepare reports, and support daily operations
Develop problem-solving strategies and contribute creative solutions to real-time operational issues
Remain composed and effective in a fast-paced, high-pressure production environment

Fulltime

New

Customer Service Advisor

You will be trained to interact with our nationwide customers, providing advice ...

Location

United Kingdom , St Asaph

Salary:

24003.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Superb verbal and written communication skills
Ability to work individually and as part of a team
A flexible and proactive approach to work
Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory)
Proven experience in providing high quality Customer Service
Handling and resolving customer complaints
Customer Retention
Working in a target driven environment
Contact Centre experience would be an advantage
Must be eligible to work in UK

Job Responsibility

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
Provide advice and guidance on all GreenThumb treatments
Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate
Onboard new customers according to process and arrange first treatment within agreed SLA
Reschedule treatments for customers
Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy
Aim to recover any customer expressing dissatisfaction
Ensure accurate records are kept and maintained
Work collaboratively as a team to ensure all KPI’s are met
Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours

What we offer

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown

Parttime

New

Front Office Manager

The Front Office Manager's primary role is to ensure high quality service and le...

Location

United States , Baton Rouge

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

3 years' experience as a Guest Service Agent, Supervisor or Manager
Management experience required
Front Office Accounting experience
Proficiency in Microsoft applications is required
Verifiable record improving guest service and satisfaction
Ability to work a flexible schedule and be able to work weekends and holidays

Job Responsibility

Responsible for the adherence and enforcement of all Hotel policies and procedures
Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
Monitor inventory control and ordering procedures for Front Office and guest supplies
Oversee Front Desk Agent scheduling and requests
Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards
Creates a comprehensive training program instilling a culture of service and follow through
Acts as a liaison between the Front Office and the Reservations/Sales team
Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues
Handle any guest complaint or issue in a professional manner
Complete a daily MOD Report to communicate guest opportunities and other information

Fulltime

New

Motion Designer

Creatives at AKQA (part of WPP) apply artistry and craftsmanship to strategic in...

Location

Germany , Berlin

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Lead the creation of distinctive motion design systems for brand identities, marketing campaigns, digital products (.com platforms, apps), and communications—grounded in strong conceptual thinking and strategic insight
Design and deliver high-quality 2D and 3D motion, UI animations, and brand motion principles across a wide range of outputs, including brand films, campaign sizzles, social content, and immersive visual narratives
Collaborate closely with creative directors, art directors, brand and experience designers, and client teams to bring ambitious ideas to life and push creative boundaries
Stay at the forefront of motion and digital design trends, combining tools, techniques, and emerging technologies to create work that shapes culture and elevates brands
Confidently move between defining scalable motion systems, animating high-impact campaigns, and enhancing digital product experiences with thoughtful, expressive motion
Create clear, compelling client-facing presentations that communicate vision, conceptual rationale, and executional guidelines
Translate brand and experience strategies into innovative motion solutions for complex, multi-channel design challenges
Mentor and support mid-level and junior designers, helping raise the overall quality and ambition of motion work across film, 2D/3D, and video
Lead the motion discipline on client projects, owning deliverables, maintaining momentum, and ensuring work meets timelines and AKQA’s standards of creative excellence
A standout portfolio demonstrating depth and range across brand identity, integrated campaigns, communications, and digital product experiences (.com and app)

Bpo call center associate

NTT DATA

Location:
Philippines , Quezon City

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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Job Responsibility:

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Additional Information:

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Looking for more opportunities? Search for other job offers that match your skills and interests.

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