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Bpo call center associate

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NTT DATA

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Location:
Philippines , Quezon City

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The BPO Call Center Associate role involves providing first-line support for customer inquiries and technical issues.

Job Responsibility:

  • Act as the first line of support for customer issues and service requests
  • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication
  • Accurately document all incidents and actions taken in the ticketing system
  • Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi)
  • Follow scripted resolutions and standard operating procedures from the Knowledge Base
  • Resolve customer issues within defined SLAs (Service Level Agreements)
  • Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation
  • Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service
  • Participate in regular training sessions to stay updated on processes, tools, and technologies
  • Maintain confidentiality and comply with company data protection and security policies

Requirements:

  • Diploma or Bachelor’s degree in IT, Computer Science, or a related field
  • 0–2 years of experience in technical support or customer service
  • Basic understanding of hardware, software, and networking concepts
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Customer-oriented mindset with attention to detail

Additional Information:

Job Posted:
January 26, 2026

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