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NTT DATA Logo NTT DATA · Call Center

BPO Business Support Specialist

India, Gurugam · Job Posted June 15, 2026
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Job Description

The Sales Team Leader is responsible for leading a team of outbound sales agents, driving revenue targets, ensuring KPI delivery, and maintaining strong client relationships through effective coaching and operational management.

Job Responsibility

  • Lead, manage, and develop a team of outbound sales agents
  • Drive daily, weekly, and monthly sales targets and KPIs
  • Conduct regular performance reviews and coaching sessions
  • Motivate and engage team members to maximize productivity
  • Provide structured coaching through side-by-side and remote monitoring
  • Develop individual performance improvement plans
  • Enable skill development through feedback and training interventions
  • Drive quartile performance improvement across the team
  • Manage daily KPI delivery and operational performance
  • Ensure adherence to dialer usage, lead management, and sales processes
  • Monitor interval-level productivity and adherence
  • Support resolution of customer concerns to enhance experience
  • Track and report team performance metrics to internal and external stakeholders
  • Analyze trends and implement corrective actions
  • Forecast performance and manage sales delivery cadence
  • Act as a key point of contact for client communication
  • Build strong relationships and ensure alignment with expectations
  • Represent team performance in business reviews
  • Implement sales strategies and performance improvement initiatives
  • Participate in calibration sessions to ensure consistency
  • Drive adoption of best practices and new technologies

Requirements

  • 5+ years of sales experience
  • 2–3 years in team leadership role
  • Telecom/BPO experience preferred
  • Strong leadership and team management capability
  • Deep understanding of sales KPIs and forecasting
  • Excellent coaching and mentoring skills
  • Strong communication and stakeholder management
  • Analytical and data-driven decision-making ability

What we offer

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities
  • Company-provided pick-up and drop facility (for night shifts)
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