Bpo Business Support Specialist Job at NTT DATA (Gurgaon)

New

Bpo Business Support Senior Specialist

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Maintain centralised databases of leases, contracts, SLAs, compliance certifications, and maintenance schedules across multiple sites
Implement and optimise workflows for facilities-related requests, approvals, and escalations
Standardise documentation and reporting to ensure consistency across geographies
Support the full vendor management lifecycle: onboarding, compliance checks, performance tracking, and renewals
Analyse vendor KPIs (response times, cost efficiency, SLA adherence)
Track and reconcile facilities-related expenditures on REWP Credit Card
Follow up on outstanding Vendor invoices
Act as the remote point of contact for stakeholders across regions
Support executive-level presentations, board reports, and project updates
Support Coordination cross-functional initiatives between Facilities, HR, IT, and Finance

Job Responsibility

Strategic Facilities Administration
Vendor & Contract Management
Financial & Budgetary Support
Communication & Coordination
Technology & Systems

Fulltime

Specialist, QC Systems

As the Specialist, QC Systems, you will support the design, implementation, and ...

Location

Canada , Vancouver

Salary:

76000.00 - 95000.00 CAD / Year

AbCellera Biologics

Expiration Date

Until further notice

Requirements

3+ years of experience managing quality systems in a GxP-regulated environment, with demonstrated application of global CMC/GMP requirements and relevant regulations and guidance
Bachelor’s degree in a relevant scientific or engineering discipline with 5+ years of industry experience in biotechnology, pharmaceuticals, or life sciences
Strong understanding and hands-on experience with quality management systems and continuous improvement principles, including their application to QC laboratory operations and regulated environments
Solid understanding of drug development processes from discovery through CMC development, with the ability to translate business and regulatory requirements into practical, compliant solutions
Experience supporting, configuring, or owning QC laboratory electronic systems (e.g., LIMS, LES, CDS) in a GMP-regulated environment, including system lifecycle management and change control
Proactive in identifying opportunities for improvement, with strong critical thinking and problem-solving skills

Job Responsibility

Supporting, maintaining, monitoring, and continuously improving the QC Quality Management System (QMS) framework and associated quality system processes in compliance with applicable global CMC/GMP requirements
Supporting the operation, administration, and lifecycle management of QC laboratory electronic systems (eSystems), ensuring they effectively support sample management, analysis, data acquisition, data review, and result reporting in compliance with global GMP, data integrity, and regulatory requirements
Contributing to the design, implementation, and evolution of the QC data architecture, identifying eSystem capabilities needed to support QC workflows, data integrity (ALCOA++), and phase-appropriate compliance
Supporting the Business Process Owner (BPO) for QC laboratory systems (e.g. LIMS, LES, CDS), overseeing system changes, enhancements, and upgrades throughout the system lifecycle
Overseeing and maintaining QC eSystems master data, including user roles, permissions, system configurations, and controlled data objects
Developing, reviewing, and maintaining GMP procedures, work instructions, controlled documentation, and training materials governing the compliant and effective use, administration, and data management of QC eSystems, including delivery of end-user training sessions
Providing QC eSystem support for investigations, deviations, and CAPAs, including data retrieval, audit trail review, and system impact assessments
Supporting qualification and computer system validation activities for QC systems (e.g., protocol and risk assessment review, validation deviations/exceptions, and lifecycle documentation)
Supporting QC eSystem licensing, user access, vendor relationships, and budgeting/forecasting for QC digital infrastructure
Collaborating cross-functionally with QC, Quality Systems, IT, Engineering, Validation, and external vendors to ensure QC eSystems are fit-for-purpose, compliant, and aligned with laboratory and business processes

What we offer

Equity
Annual bonus dependent on team and company performance
6% (non-match) RRSP contribution
CAD $1,500 annual Active Lifestyle Allowance
Annual vacation
Professional development opportunities
Comprehensive health benefits
Scientific and technical mentorship
Strong sense of community and connections through work, clubs, and socials

Fulltime

Direct Merchant Program Specialist

The Program Specialist IV (Direct LoB) will own end-to-end operational excellenc...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Fluency in English
business-level Japanese strongly preferred.
Proven ability to analyze operational data, identify root causes, and translate insights into scalable solutions.
Experience in program or project management within a complex, cross-functional environment.
Strong communication and stakeholder management skills, with the ability to influence without authority.
Experience working with or managing BPO/vendor teams, ensuring high-quality execution.
Ability to operate in fast-paced, ambiguous environments and independently drive initiatives from ideation to execution.
Familiarity with operational workflows, product processes, and support ecosystems in high-growth businesses.
Comfortable leveraging AI tools and automation frameworks to drive operational efficiency.

Job Responsibility

Manage program governance for Direct-related initiatives, ensuring smooth launch readiness, scalable adoption, and high-quality merchant and customer experiences.
Drive incident and escalation management, serving as the first-line contact during outages, major campaigns, and merchant-impacting events.
Analyze operational data (CTGs, trends, inflow) to identify issues, propose improvements, and guide cross-functional teams toward actionable solutions.
Develop and maintain standardized operating procedures, training, and documentation to support BPO and partner teams.
Collaborate with Product teams to surface VOC, identify feature gaps, submit bug/UX requests, and influence the roadmap for Japan’s Direct business.
Lead BPO/vendor management for Direct workflows, ensuring performance, quality, and compliance across all support channels.
Support commercial growth initiatives, including retail expansion (Momo, PChome, Yamato), grocery use cases, contract renewals with national merchants, and new delivery models (3W, DP pickup, microDC).
Partner with local and regional leadership to align on strategy, prioritize operational gaps, and ensure Direct LoB projects contribute to 2025 strategic pillars.
Create and present insights to leadership, translating operational data into business impact and recommending structural improvements.

Fulltime

Bpo Business Support Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...

Location

United States , Lincoln

Salary:

21.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

4 year experience (WAH) remote customer service
4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
4 years of experience in Life & Annuities Variable customer service or policy administration
Familiarity with regulatory requirements, compliance standards, and industry best practices
Experience working in a process-driven environment with strict SLA and quality expectations

Job Responsibility

Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements
Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
Research and resolve routine and recurring issues while escalating complex cases when necessary
Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
Collaborate with internal teams to address service gaps and improve customer experience
Ensure adherence to service-level agreements (SLAs) and quality benchmarks
Strong ability to analyze, process, and validate transactions based on established rules and guidelines
Demonstrated capability to integrate domain knowledge and act as a skilled specialist

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Customer Support Specialist II

Step into a role built for the future of customer experience through our AI-Enha...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Excellent English communication skills (C1 to C2 Level on the CEFR scale)
At least 1 year experience in a BPO, CX, or customer service role
Strong analytical thinking and problem-solving abilities
Confidence in navigating new tools, tech, and evolving processes
Eagerness to learn how AI enhances customer operations
Thrives in a dynamic, fast-paced environment
Demonstrate schedule availability and flexibility to support business needs
Be open to working onsite or in a hybrid setting as required

Job Responsibility

Participate in Crescendo Academy: our AI-enhanced CX track built to elevate your capabilities
Engage in blended learning and simulation-based practice to sharpen future-ready CX skills
Deliver personable, positive customer support across chat, email, and phone
Troubleshoot customer issues with clarity, care, and sound judgment
Use AI tools as your co-pilot to provide solutions, route workflows, and improve consistency
Identify recurring issues and provide insights for process & automation improvements
Apply critical thinking to support both customers and AI-driven systems
Build trust and meaningful connections with every customer interaction

What we offer

Hands-on experience with next-generation AI and CX tools
A fast track into Crescendo partner teams supporting global brands
Mentorship and feedback from expert facilitators
Access to continuous growth opportunities after placement
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary

Fulltime

Latam Sales & Growth Vendor Management Specialist

The Vendor Management (VM) team manages the day-to-day operational delivery in o...

Location

Colombia , Bogota

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Two years of people management experience in Contact Centers (COE, BPO, GL, or equivalents), ideally managing B2B Sales operations
Knowledge about Performance Monitoring frameworks for Sales Operations
Experience implementing Action Plans in Contact Centers (or equivalents) for Sales Operations
English level B2 or above: proficiency to have business conversations with Stakeholders
Exceptional written and verbal communication skills
Results orientation skills
Motivational and Optimistic leadership

Job Responsibility

Implement and lead control mechanisms of Performance Management for the Sales Operations in our BPO network
Coordinate the implementation of Action Plans with our BPO sites, in order to improve performance metrics
Bring insights from the BPO sites to be shared with our internal Stakeholders
Support the implementation of tactical projects in our BPO sites, for performance improvement or to support the launch of new operations

Fulltime

New

Greek-speaking Customer Care Agent

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in Greek and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage
Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption.

Job Responsibility

Be the friendly, knowledgeable point of contact for Greek-speaking merchants and business owners across chat, email, and phone
Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks
Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Greek
Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster
Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon
Share patterns and feedback from customer conversations with the wider team to help us improve.

What we offer

Vibrant international team operating in a hi-tech environment
Annual salary reviews, promotions, and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer-a-friend bonus, as we know that working with friends is fun
Teambuilding, social activities, and networks on a multinational level
Excellent compensation package
25 days annual paid leave, plus 1 additional day per year up to 30 days
Full “Luxury” package health insurance, including dental care and optical glasses

Fulltime

Portuguese-speaking Customer Care Agent

As a Customer Care Agent at myPOS, you’ll handle a variety of day-to-day interac...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in Portuguese and a solid command of English, both written and spoken
At least 1–2 years of experience in a customer-facing role — a call centre, BPO, or support environment works well as a foundation
The ability to explain technical or financial concepts in plain, friendly language — you make the complex feel simple
A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people
Comfort working with digital tools and systems, and a good eye for detail
An interest in fintech, payments, or business technology — if you’ve worked with payment systems or POS solutions before, that’s a strong advantage
Adaptability — myPOS moves fast, and you’re someone who sees change as opportunity rather than disruption

Job Responsibility

Be the friendly, knowledgeable point of contact for Portuguese-speaking merchants and business owners across chat, email, and phone
Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks
Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Portuguese
Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster
Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon
Share patterns and feedback from customer conversations with the wider team to help us improve

What we offer

Excellent compensation package
25 days annual paid leave, plus 1 additional day per year up to 30 days
Full “Luxury” package health insurance, including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Free coffee, snacks, and drinks at the office
Annual salary reviews, promotions, and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget

Fulltime

Select Country

Bpo Business Support Specialist

Job Description

Requirements

Looking for more opportunities?