CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Bpo Business Support Specialist

India, Gurgaon · Job Posted April 16, 2026
Apply Position
Job Link Share

Job Description

The BPO Business Support Specialist will focus on developing and implementing risk management frameworks and processes across project portfolios. This role requires collaboration with project managers to ensure effective risk management and compliance with regulations. The specialist will also prepare reports for senior management and promote a risk-aware culture within the organization.

Requirements

  • Develop and implement risk management frameworks, processes, and tools across the project portfolio
  • Identify, assess, and monitor risks at the project and portfolio level, and develop mitigation strategies
  • Support portfolio governance activities, including prioritization, resource allocation, and performance tracking
  • Prepare and present risk and portfolio status reports to senior management and stakeholders
  • Collaborate with project managers to ensure risks are properly managed and documented throughout the project lifecycle
  • Facilitate risk workshops, training, and awareness sessions for project teams and stakeholders
  • Analyze portfolio data to identify trends, issues, and opportunities for improvement
  • Ensure compliance with relevant regulatory, contractual, and organizational requirements
  • Support the development of business cases and project proposals from a risk and portfolio perspective
  • Promote a risk-aware culture and continuous improvement in risk and portfolio management practices
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Bpo Business Support Specialist

8 matching positions

Bpo Business Support Specialist

The Quality Analyst is responsible for evaluating customer interactions, ensurin...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in QA / call center / sales environment
  • Strong attention to detail and analytical thinking
  • Excellent written and verbal communication
  • Strong understanding of sales, compliance, and customer experience
  • Ability to multitask and manage repetitive tasks efficiently
  • Strong decision-making and judgment skills
  • Sales and customer service experience preferred
Job Responsibility
Job Responsibility
  • Quality Monitoring & Evaluation: Monitor customer interactions (calls and transactions) using defined quality scorecards
  • Ensure evaluation covers compliance, customer experience, and sales competency
  • Maintain accuracy and consistency in quality scoring
  • Sampling & Governance: Ensure sampled interactions are random and representative as per defined governance guidelines
  • Manage work volume to meet weekly/monthly sampling targets
  • Maintain monitoring trackers and ensure adherence to SLAs
  • Feedback & Coaching Support: Provide detailed, structured, and actionable feedback through evaluation forms
  • Support team leaders and coaches in delivering balanced coaching
  • Highlight recurring issues impacting performance and quality
  • Reporting & Insights: Prepare and publish quality reports and dashboards
What we offer
What we offer
  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities
  • Company-provided pick-up and drop facility (for night shifts)
  • Fulltime
Read More
Arrow Right

Bpo business support specialist

Location
Location
India , Gurugram
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Log, categorize, prioritize, and track tickets in ServiceNow
  • Perform password resets, account unlocks, VPN support, email and application access troubleshooting
  • Coordinate with internal teams for issue resolution
  • Follow standard operating procedures and ITIL processes
  • Ensure SLA adherence and high CSAT scores
Job Responsibility
Job Responsibility
  • Log, categorize, prioritize, and track tickets in ServiceNow
  • Perform password resets, account unlocks, VPN support, email and application access troubleshooting
  • Coordinate with internal teams for issue resolution
  • Follow standard operating procedures and ITIL processes
  • Ensure SLA adherence and high CSAT scores
  • Fulltime
Read More
Arrow Right

BPO Business Support Senior Specialist

Location
Location
India , Gurugram
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minute taking and actions follow up
  • Exec time & labour and team approvals
  • Expenses – Exec submission
  • PO/Invoice administration
  • Exec travel and accommodation
  • EA corp card monthly reconciliation
  • Preparing documents and presentations
Job Responsibility
Job Responsibility
  • Minute taking and actions follow up
  • Exec time & labour and team approvals
  • Expenses – Exec submission
  • PO/Invoice administration
  • Exec travel and accommodation
  • EA corp card monthly reconciliation
  • Preparing documents and presentations
Read More
Arrow Right

Bpo Business Support Senior Specialist

Location
Location
India , Gurugram
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Maintain centralised databases of leases, contracts, SLAs, compliance certifications, and maintenance schedules across multiple sites
  • Implement and optimise workflows for facilities-related requests, approvals, and escalations
  • Standardise documentation and reporting to ensure consistency across geographies
  • Support the full vendor management lifecycle: onboarding, compliance checks, performance tracking, and renewals
  • Analyse vendor KPIs (response times, cost efficiency, SLA adherence)
  • Track and reconcile facilities-related expenditures on REWP Credit Card
  • Follow up on outstanding Vendor invoices
  • Act as the remote point of contact for stakeholders across regions
  • Support executive-level presentations, board reports, and project updates
  • Support Coordination cross-functional initiatives between Facilities, HR, IT, and Finance
Job Responsibility
Job Responsibility
  • Strategic Facilities Administration
  • Vendor & Contract Management
  • Financial & Budgetary Support
  • Communication & Coordination
  • Technology & Systems
  • Fulltime
Read More
Arrow Right

Bpo Business Support Senior Specialist

Location
Location
India , Gurugan
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minute taking and actions follow up
  • Exec time & labour and team approvals
  • Expenses – Exec submission
  • PO/Invoice administration
  • Exec travel and accommodation
  • EA corp card monthly reconciliation
  • Preparing documents and presentations
Job Responsibility
Job Responsibility
  • Minute taking and actions follow up
  • Exec time & labour and team approvals
  • Expenses – Exec submission
  • PO/Invoice administration
  • Exec travel and accommodation
  • EA corp card monthly reconciliation
  • Preparing documents and presentations
Read More
Arrow Right

Bpo Business Support Senior Specialist

Location
Location
India , Gurugram
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Graphic Design, Communications, Marketing, or a related field
  • Proven experience in creating professional PowerPoint presentations
  • Advanced proficiency in Microsoft PowerPoint and Excel
Job Responsibility
Job Responsibility
  • Design and create high-quality PowerPoint presentations that effectively communicate complex information
  • Enhance the visual appeal and consistency of presentations by applying design principles and best practices
  • Develop and maintain templates and style guides to ensure brand consistency across all presentations
  • Utilize Excel to organize, analyze data, and create charts, graphs, and other visual representations for presentations
  • Collaborate with team members to gather content and understand presentation requirements
  • Continuously improve and update presentation materials based on feedback and evolving business needs
  • Stay updated with the latest design trends and presentation tools to bring innovative ideas to the table
  • Ensure all presentations are delivered on time and meet quality standards
  • Fulltime
Read More
Arrow Right

Bpo Business Support Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...
Location
Location
United States , Lincoln
Salary
Salary:
21.00 USD / Hour
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 year experience (WAH) remote customer service
  • 4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
  • Minimum High school diploma or GED
  • 4 years of experience in Life & Annuities Variable customer service or policy administration
  • Familiarity with regulatory requirements, compliance standards, and industry best practices
  • Experience working in a process-driven environment with strict SLA and quality expectations
Job Responsibility
Job Responsibility
  • Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
  • Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
  • Review and verify incoming documents for completeness and compliance with company and regulatory requirements
  • Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
  • Research and resolve routine and recurring issues while escalating complex cases when necessary
  • Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
  • Collaborate with internal teams to address service gaps and improve customer experience
  • Ensure adherence to service-level agreements (SLAs) and quality benchmarks
  • Strong ability to analyze, process, and validate transactions based on established rules and guidelines
  • Demonstrated capability to integrate domain knowledge and act as a skilled specialist
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short- and long-term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally required benefits
  • Fulltime
Read More
Arrow Right

BPO Configuration Analysis Specialist

We’re proud to be an AmbitionBox Employee Choice Awards 2026 winner, recognized ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Over all 5+ years’ experience in US healthcare Claims Payer
  • 6 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing – 2+ Years
  • High school diploma or equivalent required, Technical/ Non-Technical
  • Ability to work within a project-oriented environment
Job Responsibility
Job Responsibility
  • Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform
  • Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
  • Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
  • Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
  • Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
  • Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing
  • Support fee schedule changes including terms, affiliations and contract maintenance
  • Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
  • Creating manual test cases from Use cases, Functional specs and other requirement documents
  • Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention
  • Fulltime
Read More
Arrow Right