Bpo business support specialist Job at NTT DATA (Gurugram)

Bpo Business Support Specialist

The Quality Analyst is responsible for evaluating customer interactions, ensurin...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years in QA / call center / sales environment
Strong attention to detail and analytical thinking
Excellent written and verbal communication
Strong understanding of sales, compliance, and customer experience
Ability to multitask and manage repetitive tasks efficiently
Strong decision-making and judgment skills
Sales and customer service experience preferred

Job Responsibility

Quality Monitoring & Evaluation: Monitor customer interactions (calls and transactions) using defined quality scorecards
Ensure evaluation covers compliance, customer experience, and sales competency
Maintain accuracy and consistency in quality scoring
Sampling & Governance: Ensure sampled interactions are random and representative as per defined governance guidelines
Manage work volume to meet weekly/monthly sampling targets
Maintain monitoring trackers and ensure adherence to SLAs
Feedback & Coaching Support: Provide detailed, structured, and actionable feedback through evaluation forms
Support team leaders and coaches in delivering balanced coaching
Highlight recurring issues impacting performance and quality
Reporting & Insights: Prepare and publish quality reports and dashboards

What we offer

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
Company-provided pick-up and drop facility (for night shifts)

Fulltime

Bpo Business Support Specialist

The BPO Business Support Specialist will focus on developing and implementing ri...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Develop and implement risk management frameworks, processes, and tools across the project portfolio
Identify, assess, and monitor risks at the project and portfolio level, and develop mitigation strategies
Support portfolio governance activities, including prioritization, resource allocation, and performance tracking
Prepare and present risk and portfolio status reports to senior management and stakeholders
Collaborate with project managers to ensure risks are properly managed and documented throughout the project lifecycle
Facilitate risk workshops, training, and awareness sessions for project teams and stakeholders
Analyze portfolio data to identify trends, issues, and opportunities for improvement
Ensure compliance with relevant regulatory, contractual, and organizational requirements
Support the development of business cases and project proposals from a risk and portfolio perspective
Promote a risk-aware culture and continuous improvement in risk and portfolio management practices

BPO Business Support Senior Specialist

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Job Responsibility

Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Bpo Business Support Senior Specialist

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Maintain centralised databases of leases, contracts, SLAs, compliance certifications, and maintenance schedules across multiple sites
Implement and optimise workflows for facilities-related requests, approvals, and escalations
Standardise documentation and reporting to ensure consistency across geographies
Support the full vendor management lifecycle: onboarding, compliance checks, performance tracking, and renewals
Analyse vendor KPIs (response times, cost efficiency, SLA adherence)
Track and reconcile facilities-related expenditures on REWP Credit Card
Follow up on outstanding Vendor invoices
Act as the remote point of contact for stakeholders across regions
Support executive-level presentations, board reports, and project updates
Support Coordination cross-functional initiatives between Facilities, HR, IT, and Finance

Job Responsibility

Strategic Facilities Administration
Vendor & Contract Management
Financial & Budgetary Support
Communication & Coordination
Technology & Systems

Fulltime

Bpo Business Support Senior Specialist

Location

India , Gurugan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Job Responsibility

Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Bpo Business Support Senior Specialist

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Graphic Design, Communications, Marketing, or a related field
Proven experience in creating professional PowerPoint presentations
Advanced proficiency in Microsoft PowerPoint and Excel

Job Responsibility

Design and create high-quality PowerPoint presentations that effectively communicate complex information
Enhance the visual appeal and consistency of presentations by applying design principles and best practices
Develop and maintain templates and style guides to ensure brand consistency across all presentations
Utilize Excel to organize, analyze data, and create charts, graphs, and other visual representations for presentations
Collaborate with team members to gather content and understand presentation requirements
Continuously improve and update presentation materials based on feedback and evolving business needs
Stay updated with the latest design trends and presentation tools to bring innovative ideas to the table
Ensure all presentations are delivered on time and meet quality standards

Fulltime

Bpo Business Support Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...

Location

United States , Lincoln

Salary:

21.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

4 year experience (WAH) remote customer service
4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
4 years of experience in Life & Annuities Variable customer service or policy administration
Familiarity with regulatory requirements, compliance standards, and industry best practices
Experience working in a process-driven environment with strict SLA and quality expectations

Job Responsibility

Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements
Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
Research and resolve routine and recurring issues while escalating complex cases when necessary
Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
Collaborate with internal teams to address service gaps and improve customer experience
Ensure adherence to service-level agreements (SLAs) and quality benchmarks
Strong ability to analyze, process, and validate transactions based on established rules and guidelines
Demonstrated capability to integrate domain knowledge and act as a skilled specialist

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

BPO Configuration Analysis Specialist

We’re proud to be an AmbitionBox Employee Choice Awards 2026 winner, recognized ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Over all 5+ years’ experience in US healthcare Claims Payer
6 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing – 2+ Years
High school diploma or equivalent required, Technical/ Non-Technical
Ability to work within a project-oriented environment

Job Responsibility

Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform
Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing
Support fee schedule changes including terms, affiliations and contract maintenance
Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
Creating manual test cases from Use cases, Functional specs and other requirement documents
Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention

Fulltime

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