Bpo business support specialist Job at NTT DATA (Gurugram)

New

Bpo Business Support Senior Specialist

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Maintain centralised databases of leases, contracts, SLAs, compliance certifications, and maintenance schedules across multiple sites
Implement and optimise workflows for facilities-related requests, approvals, and escalations
Standardise documentation and reporting to ensure consistency across geographies
Support the full vendor management lifecycle: onboarding, compliance checks, performance tracking, and renewals
Analyse vendor KPIs (response times, cost efficiency, SLA adherence)
Track and reconcile facilities-related expenditures on REWP Credit Card
Follow up on outstanding Vendor invoices
Act as the remote point of contact for stakeholders across regions
Support executive-level presentations, board reports, and project updates
Support Coordination cross-functional initiatives between Facilities, HR, IT, and Finance

Job Responsibility

Strategic Facilities Administration
Vendor & Contract Management
Financial & Budgetary Support
Communication & Coordination
Technology & Systems

Fulltime

Bpo Business Support Specialist

The BPO Business Support Specialist will focus on developing and implementing ri...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Develop and implement risk management frameworks, processes, and tools across the project portfolio
Identify, assess, and monitor risks at the project and portfolio level, and develop mitigation strategies
Support portfolio governance activities, including prioritization, resource allocation, and performance tracking
Prepare and present risk and portfolio status reports to senior management and stakeholders
Collaborate with project managers to ensure risks are properly managed and documented throughout the project lifecycle
Facilitate risk workshops, training, and awareness sessions for project teams and stakeholders
Analyze portfolio data to identify trends, issues, and opportunities for improvement
Ensure compliance with relevant regulatory, contractual, and organizational requirements
Support the development of business cases and project proposals from a risk and portfolio perspective
Promote a risk-aware culture and continuous improvement in risk and portfolio management practices

New

Bpo Business Support Specialist

The Quality Analyst is responsible for evaluating customer interactions, ensurin...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years in QA / call center / sales environment
Strong attention to detail and analytical thinking
Excellent written and verbal communication
Strong understanding of sales, compliance, and customer experience
Ability to multitask and manage repetitive tasks efficiently
Strong decision-making and judgment skills
Sales and customer service experience preferred

Job Responsibility

Quality Monitoring & Evaluation: Monitor customer interactions (calls and transactions) using defined quality scorecards
Ensure evaluation covers compliance, customer experience, and sales competency
Maintain accuracy and consistency in quality scoring
Sampling & Governance: Ensure sampled interactions are random and representative as per defined governance guidelines
Manage work volume to meet weekly/monthly sampling targets
Maintain monitoring trackers and ensure adherence to SLAs
Feedback & Coaching Support: Provide detailed, structured, and actionable feedback through evaluation forms
Support team leaders and coaches in delivering balanced coaching
Highlight recurring issues impacting performance and quality
Reporting & Insights: Prepare and publish quality reports and dashboards

What we offer

All equipment required for you to be successful in your role
Virtual paid training
Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities
Company-provided pick-up and drop facility (for night shifts)

Fulltime

New

Bpo Business Support Senior Specialist

Location

India , Gurugan

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Job Responsibility

Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Specialist, QC Systems

As the Specialist, QC Systems, you will support the design, implementation, and ...

Location

Canada , Vancouver

Salary:

76000.00 - 95000.00 CAD / Year

AbCellera Biologics

Expiration Date

Until further notice

Requirements

3+ years of experience managing quality systems in a GxP-regulated environment, with demonstrated application of global CMC/GMP requirements and relevant regulations and guidance
Bachelor’s degree in a relevant scientific or engineering discipline with 5+ years of industry experience in biotechnology, pharmaceuticals, or life sciences
Strong understanding and hands-on experience with quality management systems and continuous improvement principles, including their application to QC laboratory operations and regulated environments
Solid understanding of drug development processes from discovery through CMC development, with the ability to translate business and regulatory requirements into practical, compliant solutions
Experience supporting, configuring, or owning QC laboratory electronic systems (e.g., LIMS, LES, CDS) in a GMP-regulated environment, including system lifecycle management and change control
Proactive in identifying opportunities for improvement, with strong critical thinking and problem-solving skills

Job Responsibility

Supporting, maintaining, monitoring, and continuously improving the QC Quality Management System (QMS) framework and associated quality system processes in compliance with applicable global CMC/GMP requirements
Supporting the operation, administration, and lifecycle management of QC laboratory electronic systems (eSystems), ensuring they effectively support sample management, analysis, data acquisition, data review, and result reporting in compliance with global GMP, data integrity, and regulatory requirements
Contributing to the design, implementation, and evolution of the QC data architecture, identifying eSystem capabilities needed to support QC workflows, data integrity (ALCOA++), and phase-appropriate compliance
Supporting the Business Process Owner (BPO) for QC laboratory systems (e.g. LIMS, LES, CDS), overseeing system changes, enhancements, and upgrades throughout the system lifecycle
Overseeing and maintaining QC eSystems master data, including user roles, permissions, system configurations, and controlled data objects
Developing, reviewing, and maintaining GMP procedures, work instructions, controlled documentation, and training materials governing the compliant and effective use, administration, and data management of QC eSystems, including delivery of end-user training sessions
Providing QC eSystem support for investigations, deviations, and CAPAs, including data retrieval, audit trail review, and system impact assessments
Supporting qualification and computer system validation activities for QC systems (e.g., protocol and risk assessment review, validation deviations/exceptions, and lifecycle documentation)
Supporting QC eSystem licensing, user access, vendor relationships, and budgeting/forecasting for QC digital infrastructure
Collaborating cross-functionally with QC, Quality Systems, IT, Engineering, Validation, and external vendors to ensure QC eSystems are fit-for-purpose, compliant, and aligned with laboratory and business processes

What we offer

Equity
Annual bonus dependent on team and company performance
6% (non-match) RRSP contribution
CAD $1,500 annual Active Lifestyle Allowance
Annual vacation
Professional development opportunities
Comprehensive health benefits
Scientific and technical mentorship
Strong sense of community and connections through work, clubs, and socials

Fulltime

Direct Merchant Program Specialist

The Program Specialist IV (Direct LoB) will own end-to-end operational excellenc...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Fluency in English
business-level Japanese strongly preferred.
Proven ability to analyze operational data, identify root causes, and translate insights into scalable solutions.
Experience in program or project management within a complex, cross-functional environment.
Strong communication and stakeholder management skills, with the ability to influence without authority.
Experience working with or managing BPO/vendor teams, ensuring high-quality execution.
Ability to operate in fast-paced, ambiguous environments and independently drive initiatives from ideation to execution.
Familiarity with operational workflows, product processes, and support ecosystems in high-growth businesses.
Comfortable leveraging AI tools and automation frameworks to drive operational efficiency.

Job Responsibility

Manage program governance for Direct-related initiatives, ensuring smooth launch readiness, scalable adoption, and high-quality merchant and customer experiences.
Drive incident and escalation management, serving as the first-line contact during outages, major campaigns, and merchant-impacting events.
Analyze operational data (CTGs, trends, inflow) to identify issues, propose improvements, and guide cross-functional teams toward actionable solutions.
Develop and maintain standardized operating procedures, training, and documentation to support BPO and partner teams.
Collaborate with Product teams to surface VOC, identify feature gaps, submit bug/UX requests, and influence the roadmap for Japan’s Direct business.
Lead BPO/vendor management for Direct workflows, ensuring performance, quality, and compliance across all support channels.
Support commercial growth initiatives, including retail expansion (Momo, PChome, Yamato), grocery use cases, contract renewals with national merchants, and new delivery models (3W, DP pickup, microDC).
Partner with local and regional leadership to align on strategy, prioritize operational gaps, and ensure Direct LoB projects contribute to 2025 strategic pillars.
Create and present insights to leadership, translating operational data into business impact and recommending structural improvements.

Fulltime

Bpo Business Support Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...

Location

United States , Lincoln

Salary:

21.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

4 year experience (WAH) remote customer service
4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
4 years of experience in Life & Annuities Variable customer service or policy administration
Familiarity with regulatory requirements, compliance standards, and industry best practices
Experience working in a process-driven environment with strict SLA and quality expectations

Job Responsibility

Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements
Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
Research and resolve routine and recurring issues while escalating complex cases when necessary
Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
Collaborate with internal teams to address service gaps and improve customer experience
Ensure adherence to service-level agreements (SLAs) and quality benchmarks
Strong ability to analyze, process, and validate transactions based on established rules and guidelines
Demonstrated capability to integrate domain knowledge and act as a skilled specialist

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Customer Support Specialist II

Step into a role built for the future of customer experience through our AI-Enha...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Excellent English communication skills (C1 to C2 Level on the CEFR scale)
At least 1 year experience in a BPO, CX, or customer service role
Strong analytical thinking and problem-solving abilities
Confidence in navigating new tools, tech, and evolving processes
Eagerness to learn how AI enhances customer operations
Thrives in a dynamic, fast-paced environment
Demonstrate schedule availability and flexibility to support business needs
Be open to working onsite or in a hybrid setting as required

Job Responsibility

Participate in Crescendo Academy: our AI-enhanced CX track built to elevate your capabilities
Engage in blended learning and simulation-based practice to sharpen future-ready CX skills
Deliver personable, positive customer support across chat, email, and phone
Troubleshoot customer issues with clarity, care, and sound judgment
Use AI tools as your co-pilot to provide solutions, route workflows, and improve consistency
Identify recurring issues and provide insights for process & automation improvements
Apply critical thinking to support both customers and AI-driven systems
Build trust and meaningful connections with every customer interaction

What we offer

Hands-on experience with next-generation AI and CX tools
A fast track into Crescendo partner teams supporting global brands
Mentorship and feedback from expert facilitators
Access to continuous growth opportunities after placement
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Hybrid working arrangements
Competitive base salary

Fulltime

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Bpo business support specialist

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