Bpo Business Support Senior Specialist Job at NTT DATA (Gurugan)

Senior Specialist, Supply Operations

The Senior Specialist, Global Supply Acquisition, will own the end-to-end strate...

Location

United States , New York

Salary:

80000.00 - 110000.00 USD / Year

Taskrabbit

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Economics, or a related field, or equivalent experience
5+ years of experience in Operations, Marketplace Operations, or similar fields
Experience managing applicant flows, onboarding systems, and/or supply acquisition (multi-sided marketplace preferred)
Experience working with ATS tools like Fountain
Strong analytical skills
proficiency in GSuite, SQL, Looker/Sigma, and other data tools
Ability to travel 5% of the time

Job Responsibility

Own and optimize the global registration and onboarding funnel for all supply (Helpers and Taskers), improving conversion, registrant experience, and supply quality while reducing application time and costs
Establish and manage registrant requirements (e.g., market waitlisting/gating, document and information requirements), ensuring proper vetting and alignment with operational standards
Leverage our supply model to develop and execute supply acquisition strategies in collaboration with BI, Marketing, Partnerships, Country Managers, and Metro Leads to maintain healthy supply levels and meet fulfillment targets
Partner with Fulfillment and Tasker Success teams to ensure independent contractors are available in the right place at the right time to deliver high-quality customer experiences
Lead and support BPO teams responsible for executing registration tasks (application vetting, document verification, onboarding communications), ensuring accuracy, quality, and throughput
Collaborate cross-functionally with Product, Engineering, and CS to drive funnel improvements, automation, and scalable onboarding solutions
Drive operational excellence by mapping complex processes, developing metrics, and implementing creative solutions to optimize or automate key workflows
Define and track KPIs for supply health, funnel performance, acquisition costs, and ROI
build dashboards to monitor supply needs and inform strategy across markets
Support alignment across Taskrabbit and Dolly, ensuring supply strategies and standards are consistent across both brands and tailored to market needs

What we offer

Taskrabbit is a Hybrid Company
Employer-paid health insurance
401k match with immediate vesting
Generous and flexible time off with 2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support

Fulltime

New

Bpo Business Support Senior Specialist

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Maintain centralised databases of leases, contracts, SLAs, compliance certifications, and maintenance schedules across multiple sites
Implement and optimise workflows for facilities-related requests, approvals, and escalations
Standardise documentation and reporting to ensure consistency across geographies
Support the full vendor management lifecycle: onboarding, compliance checks, performance tracking, and renewals
Analyse vendor KPIs (response times, cost efficiency, SLA adherence)
Track and reconcile facilities-related expenditures on REWP Credit Card
Follow up on outstanding Vendor invoices
Act as the remote point of contact for stakeholders across regions
Support executive-level presentations, board reports, and project updates
Support Coordination cross-functional initiatives between Facilities, HR, IT, and Finance

Job Responsibility

Strategic Facilities Administration
Vendor & Contract Management
Financial & Budgetary Support
Communication & Coordination
Technology & Systems

Fulltime

Bpo Business Support Specialist

The BPO Business Support Specialist will focus on developing and implementing ri...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Develop and implement risk management frameworks, processes, and tools across the project portfolio
Identify, assess, and monitor risks at the project and portfolio level, and develop mitigation strategies
Support portfolio governance activities, including prioritization, resource allocation, and performance tracking
Prepare and present risk and portfolio status reports to senior management and stakeholders
Collaborate with project managers to ensure risks are properly managed and documented throughout the project lifecycle
Facilitate risk workshops, training, and awareness sessions for project teams and stakeholders
Analyze portfolio data to identify trends, issues, and opportunities for improvement
Ensure compliance with relevant regulatory, contractual, and organizational requirements
Support the development of business cases and project proposals from a risk and portfolio perspective
Promote a risk-aware culture and continuous improvement in risk and portfolio management practices

Bpo Business Support Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...

Location

United States , Lincoln

Salary:

21.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

4 year experience (WAH) remote customer service
4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
4 years of experience in Life & Annuities Variable customer service or policy administration
Familiarity with regulatory requirements, compliance standards, and industry best practices
Experience working in a process-driven environment with strict SLA and quality expectations

Job Responsibility

Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements
Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
Research and resolve routine and recurring issues while escalating complex cases when necessary
Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
Collaborate with internal teams to address service gaps and improve customer experience
Ensure adherence to service-level agreements (SLAs) and quality benchmarks
Strong ability to analyze, process, and validate transactions based on established rules and guidelines
Demonstrated capability to integrate domain knowledge and act as a skilled specialist

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

BPO Senior Manager

The BPO Senior Manager will oversee end-to-end BPO operations, ensuring accuracy...

Location

United States , Lincoln

Salary:

85000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of BPO experience, with at least 3 years in a managerial or senior leadership role
5 years Experience in process transitions, implementation, and client relationship management
3 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Strong analytical ability to review, interpret, and process transactions based on defined operational rules
Demonstrated ability to integrate knowledge as a skilled specialist, applying expertise to solve problems and optimize processes
Deep domain knowledge in the Healthcare and Insurance industry, with experience handling related processes, compliance requirements, and data standards
Proven ability to verify, analyze, and compile data accurately
Experience resolving operational challenges and driving productivity improvements
Excellent verbal and written communication skills

Job Responsibility

Oversee end-to-end BPO operations, ensuring accuracy, efficiency, and compliance with business rules and SLAs
Conduct thorough checks for completeness and appropriateness of source data
Lead fact-finding activities, including information searches, data gathering, and process audits
Verify, compile, and validate data to support operational activities and reporting requirements
Identify, resolve, and prevent routine and recurring operational issues
Collaborate with cross-functional teams to enhance workflows and implement process improvements
Monitor team performance, conduct coaching sessions, and drive a culture of excellence and accountability
Ensure adherence to regulatory, client, and quality standards

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

BPO Senior Manager

The BPO Senior Manager will lead operations and ensure high-quality service deli...

Location

United States , Lincoln

Salary:

85000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8 years of BPO experience, with at least 3 years in a managerial or senior leadership role
5 years Experience in process transitions, implementation, and client relationship management
3 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Strong analytical ability to review, interpret, and process transactions based on defined operational rules
Demonstrated ability to integrate knowledge as a skilled specialist, applying expertise to solve problems and optimize processes
Deep domain knowledge in the Healthcare and Insurance industry, with experience handling related processes, compliance requirements, and data standards
Proven ability to verify, analyze, and compile data accurately
Experience resolving operational challenges and driving productivity improvements
Excellent verbal and written communication skills

Job Responsibility

Oversee end-to-end BPO operations, ensuring accuracy, efficiency, and compliance with business rules and SLAs
Conduct thorough checks for completeness and appropriateness of source data
Lead fact-finding activities, including information searches, data gathering, and process audits
Verify, compile, and validate data to support operational activities and reporting requirements
Identify, resolve, and prevent routine and recurring operational issues
Collaborate with cross-functional teams to enhance workflows and implement process improvements
Monitor team performance, conduct coaching sessions, and drive a culture of excellence and accountability
Ensure adherence to regulatory, client, and quality standards

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Finance Specialist

The Financial Specialist shall be working to support the BES Support team throug...

Location

Philippines , Quezon City

Salary:

Not provided

Heartland Payment Systems LLC

Expiration Date

Until further notice

Requirements

Degree in Accounting or Finance preferred
1+ years work experience with evidence of increasing responsibility and scope
Someone who has already worked in a Manila based BPO or Shared Services as a staff analyst, business analyst, or senior financial analyst
Knowledge of variance analysis, data mining, month end close, requesting input for financial forecasting
Firm understanding of CAPEX versus OPEX
Very strong Excel skills, vlookup, hlookups, if statements, nesting statements, pivot tables – can take large quantities of data often in horrible formats and transform them into meaningful data
Knowledge of the Oracle and Hyperion systems is a plus

Job Responsibility

Support the BES Support team through various weekly, monthly and annual deliverables
Assist in the general ledger detailed variance analysis, payroll data reconciliation, annual budget preparation and monthly financial reporting to internal customers
Perform monthly reconciliation between the financial system and payroll data to support updates to forecast
Run standardized and ad hoc reporting on a monthly and quarterly basis to share with budget owners
Run subledger reports out of Oracle to support the Finance team during month end close
Perform research and analysis of variances to plan, by reviewing invoices and other journal entries posted by the Accounting team
Support the Finance team with annual budget preparations and analysis
Document processes and procedures ensuring it complies with Company guidelines and recommend process flow improvements
Perform backup function especially in cases of high volume or shortage of manpower
Escalate issues as appropriate

Fulltime

Talent Attraction & Marketing Senior Specialist

This role is pivotal in shaping and executing our branding strategies for both B...

Location

Philippines , Metro Manila

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

At least 5 years of experience in branding, marketing, or related fields, preferably within a BPO and/or RPO setup
Proven expertise in social media management and digital marketing strategies
Strong skills in content creation, storytelling, and brand communication
Ability to analyze performance data and adjust strategies accordingly
Excellent project management and collaboration skills
Strong understanding of employer branding and talent attraction
Creative, detail-oriented, and proactive in executing branding initiatives

Job Responsibility

Develop and execute branding strategies to strengthen Crescendo’s presence in the BPO and RPO industries
Manage and enhance social media presence across various platforms (LinkedIn, Facebook, Instagram, Twitter, etc.), ensuring consistent branding and messaging
Create compelling content and campaigns to engage our target audience and promote our company’s culture, services, and achievements
Collaborate with marketing, recruitment, and leadership teams to align branding initiatives with business objectives
Monitor and analyze brand performance metrics, using insights to refine strategies and optimize engagement
Oversee brand guidelines and ensure compliance across all internal and external materials
Lead employer branding initiatives to attract top talent and showcase Crescendo as a great place to work
Stay updated on industry trends and best practices in branding and social media marketing
Manage relationships with external vendors and agencies to support branding and marketing efforts

Fulltime

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Bpo Business Support Senior Specialist

Job Responsibility

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