Bpo Business Support Senior Associate Job at NTT DATA (Gurgaon)

Business Support Senior Associate

The Senior Customer Service Associate will be responsible for assisting customer...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong multitasking abilities
Effective communication skills
Solid understanding of products and services
Attention to detail
Ability to build customer trust
Outgoing personality
Ability to listen and respond to customers via call/emails while navigating computers and documentation
Ability to swiftly gain customer confidence
Detail-oriented
Motivated

Job Responsibility

Assist customers with product inquiries
Resolve service issues
Address customer queries and concerns
Maintain sound knowledge of products and services

Bpo Customer Care Senior Associate

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

BPO Customer Care Senior Associate

The Senior Customer Care Associate is responsible for managing inbound customer ...

Location

Philippines , Quezon city

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

Bpo customer care senior associate

The Senior Customer Care Associate will manage inbound customer calls related to...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent communication skills, both verbal and written
Fluent in English
Demonstrated analytical and problem-solving skills
Demonstrated ability to work within time constraints
Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%)
Positive attitude and demonstrated ability to perform in a team-based environment
Professional and pleasant telephone manner
Must have flexibility and willingness to work rotational shifts, including overnights and weekends
Experience working in a call center environment specifically in a customer service role
Previous Financial Services experience would be considered an asset

Job Responsibility

Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 & 2 online support
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact
Remain current on program information and business initiatives, as well as corporate products and processes
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests

BPO Planning and Scheduling Senior Associate

The BPO Planning and Scheduling Senior Associate is responsible for optimizing w...

Location

Philippines , Manila, Quezon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5 years of experience, ideally within Workforce Management, Real-Time Analysis, or contact center operations
Strong analytical thinking, attention to detail, and ability to work under pressure
Excellent interpersonal and communication skills
Ability to build collaboration and support teamwork in a dynamic environment
Experience with WFM tools or real-time monitoring systems is an asset (prior experience not mandatory)
Proficiency in Microsoft Excel and Teams

Job Responsibility

Monitor agent schedules, adherence, and shift activities in real time to ensure optimal staffing levels
Respond quickly to intraday changes such as absenteeism, unexpected call volume, and schedule deviations
Continuously adjust queue and skilling strategies throughout the day to maintain service level performance
Prioritize high-impact tasks and emerging issues to ensure operational efficiency and seamless service delivery
Apply a strong understanding of contact center operational management principles to drive productivity and performance
Collaborate with operations teams, team leads, and supervisors to address staffing or performance challenges
Communicate real-time updates, risks, and recommendations clearly and effectively
Utilize computer applications such as MS Excel, Microsoft Teams, and Outlook to analyze data, prepare reports, and support daily operations
Develop problem-solving strategies and contribute creative solutions to real-time operational issues
Remain composed and effective in a fast-paced, high-pressure production environment

Fulltime

Bpo configuration analysis senior analyst

The Senior Configuration Analyst at NTT Data Services will focus on configuring ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Over all 5+ years’ experience in US healthcare Claims Payer
3 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing
High school diploma or equivalent required
Associates degree, technical college or some college course work preferred
Ability to work within a project-oriented environment
Required schedule availability for this position is Monday-Friday (5:00am to 3:00pm EST)

Job Responsibility

Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform
Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing
Support fee schedule changes including terms, affiliations and contract maintenance
Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
Creating manual test cases from Use cases, Functional specs and other requirement documents
Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention

Bpo configuration analysis senior analyst

The BPO Configuration Analysis Senior Analyst role at NTT DATA involves configur...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Over all 5+ years’ experience in US healthcare Claims Payer
3 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing
High school diploma or equivalent required
Associates degree, technical college or some college course work preferred
Ability to work within a project-oriented environment
Required schedule availability for this position is Monday-Friday (5:00am to 3:00pm EST)

Job Responsibility

Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform
Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing
Support fee schedule changes including terms, affiliations and contract maintenance
Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
Creating manual test cases from Use cases, Functional specs and other requirement documents
Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention

Sr Accounts Receivable Manager

The Sr Accounts Receivable Manager is responsible for the development of strateg...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Proven experience in developing and delivering collections training programs
Familiarity with managing large transactional data sets
Proven experience managing invoicing processes, including the ability to consolidate billing across multiple sites and ensure accuracy in complex account structures
Hands-on experience with invoicing through procurement systems such as Ariba, Coupa, and Oracle
Strong organizational and time management skills
Excellent written and verbal communication abilities
High attention to detail and accuracy
Strong analytical and problem-solving capabilities
Exceptional interpersonal skills for effective collaboration with internal and external stakeholders
Customer-focused approach with the ability to handle inquiries in a friendly, courteous, and timely manner

Job Responsibility

Oversee overall collections financial performance, including cash flow, Days Sales Outstanding (DSO), and bad debt for ARS
Develop and implement strategic initiatives to improve cash flow and reduce DSO
Analyze team metrics to identify trends
lead discovery projects to ensure adherence to established methods and practices, and implement remediation plans as needed
Serve as Business Process Owner (BPO) for ARS receivables functions, ensuring alignment with ROI, productivity, and compliance goals
Manage invoicing processes for large, multi-location clients, including the ability to consolidate billing across multiple sites, ensure accuracy in complex account structures, and coordinate with client finance teams to resolve discrepancies efficiently
Provide oversight of daily collections operations, ensuring accuracy and timeliness
Monitor daily workloads to ensure resolution of all items in a timely and accurate manner
Create and maintain detailed workflow documentation for processes and procedures
Develop and deliver meaningful reporting and insights for senior-level management

Fulltime

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Bpo Business Support Senior Associate

Job Description

Job Responsibility

Requirements

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