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Bpo Business Support Senior Associate

India, Gurugram Employment contract · Job Posted July 03, 2026
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Job Description

Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.

Job Responsibility

  • Make high-volume outbound calls to prospective and existing customers
  • Promote telecom products (plans, upgrades, bundles, retention offers)
  • Understand customer needs and recommend tailored solutions
  • Achieve daily, weekly, and monthly sales targets
  • Handle objections and rejections professionally
  • Maintain accurate CRM records (calls, conversions, follow-ups)
  • Ensure compliance with scripts, quality, and process standards
  • Deliver strong customer experience while maximizing revenue

Requirements

  • Graduate (flexible based on communication skills)
  • 2-4 years of experience (freshers welcome
  • BPO/sales preferred)
  • Strong communication with neutral/clear English accent
  • Sales mindset with persuasive ability
  • Active listening and customer empathy
  • Resilience and ability to handle rejection
  • Basic system/CRM handling

What we offer

  • Company-provided pick-up and drop facility (for night shifts)
  • Ongoing opportunities to grow your career
  • Barrier-free learning with multiple self-learning tools
  • Inclusive working environment
  • People-focused environment
  • Exposure to Fortune 500 clients and world-leading global technology partners
  • Network of over 40,000 colleagues across 57 countries
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