Bpo Business Support Senior Analyst Job at NTT DATA (Gurugram)

Bpo Business Support Senior Analyst

The Senior Business Support Analyst will provide executive assistance, manage ex...

Location

India , Gururugam

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Job Responsibility

Senior Business Support Analyst will provide executive assistance, manage expenses, and coordinate travel arrangements
Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Senior Business Analyst

The Senior Business Analyst will play a pivotal role in transforming business op...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ years of experience as a Business Analyst, preferably in BPO, shared services, or global operations
Strong understanding of BPO processes, SLAs, KPIs, and operational metrics
Hands‑on experience with automation technologies (RPA, AI/ML, NLP, IDP, chatbots)
Proficiency in tools such as Visio, Jira, Confluence, Power BI, and process‑mapping platforms
Excellent analytical, problem‑solving, and communication skills
Ability to work with cross‑functional teams in fast‑paced, transformation‑driven environments

Job Responsibility

Lead end‑to‑end analysis of business processes across BPO functions such as customer service, finance & accounting, HR operations, and back‑office workflows
Identify gaps, inefficiencies, and opportunities for optimization using Lean, Six Sigma, and industry best practices
Translate business needs into clear functional and technical requirements for cross‑functional teams
Develop business cases, ROI models, and feasibility assessments for transformation initiatives
Partner with automation teams to design and implement AI‑powered solutions such as intelligent document processing, conversational AI, predictive analytics, and workflow automation
Evaluate and recommend automation tools (RPA, low‑code platforms, AI/ML frameworks) based on business needs
Support the creation of automation roadmaps and digital transformation strategies
Collaborate with data science and engineering teams to ensure successful deployment and scaling of AI solutions
Act as a strategic advisor to business leaders, presenting insights, solution options, and transformation recommendations
Facilitate workshops, requirement‑gathering sessions, and cross‑functional discussions

Bpo business support senior analyst

The Senior Business Support Analyst will develop functional specifications and b...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience
Focus on data analysis and business case development

Job Responsibility

Develop functional specifications and business cases for new initiatives
Conduct data analysis to support decision-making and provide actionable insights
Collaborate with IT and other departments to ensure solutions meet business requirements
Facilitate meetings, presentations, and workshops with stakeholders
Create and maintain project documentation, including process maps, user stories, and test cases
Assist in the implementation and testing of new systems and processes
Monitor project progress and report on key performance indicators
Support change management activities and user training

Bpo business support senior analyst

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Log, categorize, prioritize, and track tickets in ServiceNow
Perform password resets, account unlocks, VPN support, email and application access troubleshooting
Coordinate with internal teams for issue resolution
Follow standard operating procedures and ITIL processes
Ensure SLA adherence and high CSAT scores
Preparing documents and presentations

Job Responsibility

Log, categorize, prioritize, and track tickets in ServiceNow
Perform password resets, account unlocks, VPN support, email and application access troubleshooting
Coordinate with internal teams for issue resolution
Follow standard operating procedures and ITIL processes
Ensure SLA adherence and high CSAT scores
Preparing documents and presentations

Fulltime

Bpo Business Support Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...

Location

United States , Lincoln

Salary:

21.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

4 year experience (WAH) remote customer service
4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
4 years of experience in Life & Annuities Variable customer service or policy administration
Familiarity with regulatory requirements, compliance standards, and industry best practices
Experience working in a process-driven environment with strict SLA and quality expectations

Job Responsibility

Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements
Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
Research and resolve routine and recurring issues while escalating complex cases when necessary
Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
Collaborate with internal teams to address service gaps and improve customer experience
Ensure adherence to service-level agreements (SLAs) and quality benchmarks
Strong ability to analyze, process, and validate transactions based on established rules and guidelines
Demonstrated capability to integrate domain knowledge and act as a skilled specialist

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

BPO Business Support Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...

Location

United States , Lincoln

Salary:

24.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

4 year experience (WAH) remote customer service
4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
4 years of experience in Life & Annuities Variable customer service or policy administration
Familiarity with regulatory requirements, compliance standards, and industry best practices
Experience working in a process-driven environment with strict SLA and quality expectations

Job Responsibility

Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements
Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
Research and resolve routine and recurring issues while escalating complex cases when necessary
Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
Collaborate with internal teams to address service gaps and improve customer experience
Ensure adherence to service-level agreements (SLAs) and quality benchmarks

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Finance Specialist

The Financial Specialist shall be working to support the BES Support team throug...

Location

Philippines , Quezon City

Salary:

Not provided

Heartland Payment Systems LLC

Expiration Date

Until further notice

Requirements

Degree in Accounting or Finance preferred
1+ years work experience with evidence of increasing responsibility and scope
Someone who has already worked in a Manila based BPO or Shared Services as a staff analyst, business analyst, or senior financial analyst
Knowledge of variance analysis, data mining, month end close, requesting input for financial forecasting
Firm understanding of CAPEX versus OPEX
Very strong Excel skills, vlookup, hlookups, if statements, nesting statements, pivot tables – can take large quantities of data often in horrible formats and transform them into meaningful data
Knowledge of the Oracle and Hyperion systems is a plus

Job Responsibility

Support the BES Support team through various weekly, monthly and annual deliverables
Assist in the general ledger detailed variance analysis, payroll data reconciliation, annual budget preparation and monthly financial reporting to internal customers
Perform monthly reconciliation between the financial system and payroll data to support updates to forecast
Run standardized and ad hoc reporting on a monthly and quarterly basis to share with budget owners
Run subledger reports out of Oracle to support the Finance team during month end close
Perform research and analysis of variances to plan, by reviewing invoices and other journal entries posted by the Accounting team
Support the Finance team with annual budget preparations and analysis
Document processes and procedures ensuring it complies with Company guidelines and recommend process flow improvements
Perform backup function especially in cases of high volume or shortage of manpower
Escalate issues as appropriate

Fulltime

Business Systems Analysis Senior Analyst

The Senior Business Systems Analyst role requires 8 to 10 years of experience in...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong understanding of Insurance domain processes (Life, Annuity, Health, or P&C preferred)
Proven experience in BPO/Operations environment with a focus on insurance
Knowledge and practical application of quality methodologies (Lean, Six Sigma, ISO, COPC preferred)
Strong analytical, problem-solving, and critical thinking skills
Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL preferred)
Strong documentation skills (BRD, FRD, Use Cases, Process Maps)
Strong knowledge of system development methodology, project management and system architecture
Ability to identify and evaluate IT and business challenges from a broad perspective
Exceptional ability to translate between non-technical business users and technical IT resources
Excellent client service attitude and leadership capabilities

Job Responsibility

Liaise with stakeholders to understand business needs, pain points, and improvement opportunities
Translate client requirements into clear functional specifications and process flows
Document “As-Is” and “To-Be” processes, identifying gaps and recommending solutions
Defines overall application functional / business requirements with end users
Recommends solutions, modifications, configurations, and processes
Implements, designs and / or upgrades applications
Creates test plans for projects
Analyzes model test discrepancies to find trends and works with programmers to resolve
Establishes cost and time estimates for development and implementation of projects
Produces business process flow charts, communications, presentations, and other materials for knowledge transfer to leadership

Fulltime

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Bpo Business Support Senior Analyst

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