BPO Business Support Senior Analyst Job at NTT DATA (Lincoln)

Bpo business support senior analyst

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Log, categorize, prioritize, and track tickets in ServiceNow
Perform password resets, account unlocks, VPN support, email and application access troubleshooting
Coordinate with internal teams for issue resolution
Follow standard operating procedures and ITIL processes
Ensure SLA adherence and high CSAT scores
Preparing documents and presentations

Job Responsibility

Log, categorize, prioritize, and track tickets in ServiceNow
Perform password resets, account unlocks, VPN support, email and application access troubleshooting
Coordinate with internal teams for issue resolution
Follow standard operating procedures and ITIL processes
Ensure SLA adherence and high CSAT scores
Preparing documents and presentations

Fulltime

Bpo Business Support Senior Analyst

Join our team as a Senior Business Support Analyst and play a key role in ticket...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Log, categorize, prioritize, and track tickets in ServiceNow
Perform password resets, account unlocks, VPN support, email and application access troubleshooting
Coordinate with internal teams for issue resolution
Follow standard operating procedures and ITIL processes
Ensure SLA adherence and high CSAT scores

Job Responsibility

Log, categorize, prioritize, and track tickets in ServiceNow
Perform password resets, account unlocks, VPN support, email and application access troubleshooting
Coordinate with internal teams for issue resolution
Follow standard operating procedures and ITIL processes
Ensure SLA adherence and high CSAT scores

Fulltime

Bpo Business Support Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...

Location

United States , Lincoln

Salary:

21.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

4 year experience (WAH) remote customer service
4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
4 years of experience in Life & Annuities Variable customer service or policy administration
Familiarity with regulatory requirements, compliance standards, and industry best practices
Experience working in a process-driven environment with strict SLA and quality expectations

Job Responsibility

Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements
Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
Research and resolve routine and recurring issues while escalating complex cases when necessary
Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
Collaborate with internal teams to address service gaps and improve customer experience
Ensure adherence to service-level agreements (SLAs) and quality benchmarks
Strong ability to analyze, process, and validate transactions based on established rules and guidelines
Demonstrated capability to integrate domain knowledge and act as a skilled specialist

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Bpo Business Support Senior Analyst

The Senior Business Support Analyst will provide executive assistance, manage ex...

Location

India , Gururugam

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Job Responsibility

Senior Business Support Analyst will provide executive assistance, manage expenses, and coordinate travel arrangements
Minute taking and actions follow up
Exec time & labour and team approvals
Expenses – Exec submission
PO/Invoice administration
Exec travel and accommodation
EA corp card monthly reconciliation
Preparing documents and presentations

Bpo business support senior analyst

The Senior Business Support Analyst will develop functional specifications and b...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience
Focus on data analysis and business case development

Job Responsibility

Develop functional specifications and business cases for new initiatives
Conduct data analysis to support decision-making and provide actionable insights
Collaborate with IT and other departments to ensure solutions meet business requirements
Facilitate meetings, presentations, and workshops with stakeholders
Create and maintain project documentation, including process maps, user stories, and test cases
Assist in the implementation and testing of new systems and processes
Monitor project progress and report on key performance indicators
Support change management activities and user training

New

Business Support Senior Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
2–5 years in international BPO/sales
SME/team handling experience preferred

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to GROW your career
Inclusive working environment
Global organization
Exposure to Fortune 500 clients and global technology partners

Fulltime

New

Business Support Senior Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
2–5 years in international BPO/sales
SME/team handling experience preferred

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

Business Support Senior Analyst

Role combining individual sales contribution with team support responsibilities ...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
2–5 years in international BPO/sales
SME/team handling experience preferred

Job Responsibility

Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to grow your career with barrier-free learning and multiple self-learning tools
Being part of a global organization with an inclusive working environment
Belonging to a team where you can make a difference to clients, colleagues, and communities
Being part of a global pioneer with exposure to Fortune 500 clients and world-leading global technology partners

Fulltime

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BPO Business Support Senior Analyst

Job Description

Job Responsibility

Requirements

What we offer

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