CrawlJobs Logo

BPO Business Support Senior Analyst

nttdata.com Logo

NTT DATA

Location Icon

Location:
United States , Lincoln

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

24.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a detail-oriented and customer-focused Customer Care Analyst to join our Life & Annuities Variable team within our BPO division. In this role, you will serve as a key point of contact for policyholders, agents, and stakeholders, ensuring accurate transaction processing, high-quality service delivery, and strong adherence to industry regulations.

Job Responsibility:

  • Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
  • Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
  • Review and verify incoming documents for completeness and compliance with company and regulatory requirements
  • Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
  • Research and resolve routine and recurring issues while escalating complex cases when necessary
  • Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
  • Collaborate with internal teams to address service gaps and improve customer experience
  • Ensure adherence to service-level agreements (SLAs) and quality benchmarks

Requirements:

  • 4 year experience (WAH) remote customer service
  • 4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
  • Minimum High school diploma or GED
  • 4 years of experience in Life & Annuities Variable customer service or policy administration
  • Familiarity with regulatory requirements, compliance standards, and industry best practices
  • Experience working in a process-driven environment with strict SLA and quality expectations
What we offer:
  • medical insurance
  • dental insurance
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short- and long-term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally required benefits

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for BPO Business Support Senior Analyst

Bpo Business Support Senior Analyst

The Senior Business Support Analyst will provide executive assistance, manage ex...
Location
Location
India , Gururugam
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minute taking and actions follow up
  • Exec time & labour and team approvals
  • Expenses – Exec submission
  • PO/Invoice administration
  • Exec travel and accommodation
  • EA corp card monthly reconciliation
  • Preparing documents and presentations
Job Responsibility
Job Responsibility
  • Senior Business Support Analyst will provide executive assistance, manage expenses, and coordinate travel arrangements
  • Minute taking and actions follow up
  • Exec time & labour and team approvals
  • Expenses – Exec submission
  • PO/Invoice administration
  • Exec travel and accommodation
  • EA corp card monthly reconciliation
  • Preparing documents and presentations
Read More
Arrow Right

Senior Business Analyst

The Senior Business Analyst will play a pivotal role in transforming business op...
Location
Location
India , Chennai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of experience as a Business Analyst, preferably in BPO, shared services, or global operations
  • Strong understanding of BPO processes, SLAs, KPIs, and operational metrics
  • Hands‑on experience with automation technologies (RPA, AI/ML, NLP, IDP, chatbots)
  • Proficiency in tools such as Visio, Jira, Confluence, Power BI, and process‑mapping platforms
  • Excellent analytical, problem‑solving, and communication skills
  • Ability to work with cross‑functional teams in fast‑paced, transformation‑driven environments
Job Responsibility
Job Responsibility
  • Lead end‑to‑end analysis of business processes across BPO functions such as customer service, finance & accounting, HR operations, and back‑office workflows
  • Identify gaps, inefficiencies, and opportunities for optimization using Lean, Six Sigma, and industry best practices
  • Translate business needs into clear functional and technical requirements for cross‑functional teams
  • Develop business cases, ROI models, and feasibility assessments for transformation initiatives
  • Partner with automation teams to design and implement AI‑powered solutions such as intelligent document processing, conversational AI, predictive analytics, and workflow automation
  • Evaluate and recommend automation tools (RPA, low‑code platforms, AI/ML frameworks) based on business needs
  • Support the creation of automation roadmaps and digital transformation strategies
  • Collaborate with data science and engineering teams to ensure successful deployment and scaling of AI solutions
  • Act as a strategic advisor to business leaders, presenting insights, solution options, and transformation recommendations
  • Facilitate workshops, requirement‑gathering sessions, and cross‑functional discussions
Read More
Arrow Right

Bpo business support senior analyst

The Senior Business Support Analyst will develop functional specifications and b...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of experience
  • Focus on data analysis and business case development
Job Responsibility
Job Responsibility
  • Develop functional specifications and business cases for new initiatives
  • Conduct data analysis to support decision-making and provide actionable insights
  • Collaborate with IT and other departments to ensure solutions meet business requirements
  • Facilitate meetings, presentations, and workshops with stakeholders
  • Create and maintain project documentation, including process maps, user stories, and test cases
  • Assist in the implementation and testing of new systems and processes
  • Monitor project progress and report on key performance indicators
  • Support change management activities and user training
Read More
Arrow Right
New

Bpo Business Support Senior Analyst

We are seeking a detail-oriented and customer-focused Customer Care Analyst to j...
Location
Location
United States , Lincoln
Salary
Salary:
21.00 USD / Hour
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 year experience (WAH) remote customer service
  • 4 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
  • Minimum High school diploma or GED
  • 4 years of experience in Life & Annuities Variable customer service or policy administration
  • Familiarity with regulatory requirements, compliance standards, and industry best practices
  • Experience working in a process-driven environment with strict SLA and quality expectations
Job Responsibility
Job Responsibility
  • Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
  • Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
  • Review and verify incoming documents for completeness and compliance with company and regulatory requirements
  • Conduct information searches, fact-finding, and data gathering to resolve inquiries efficiently
  • Research and resolve routine and recurring issues while escalating complex cases when necessary
  • Maintain detailed records, track customer interactions, and ensure accurate data entry across systems
  • Collaborate with internal teams to address service gaps and improve customer experience
  • Ensure adherence to service-level agreements (SLAs) and quality benchmarks
  • Strong ability to analyze, process, and validate transactions based on established rules and guidelines
  • Demonstrated capability to integrate domain knowledge and act as a skilled specialist
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short- and long-term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally required benefits
  • Fulltime
Read More
Arrow Right
New

Finance Specialist

The Financial Specialist shall be working to support the BES Support team throug...
Location
Location
Philippines , Quezon City
Salary
Salary:
Not provided
heartland.us Logo
Heartland Payment Systems LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Accounting or Finance preferred
  • 1+ years work experience with evidence of increasing responsibility and scope
  • Someone who has already worked in a Manila based BPO or Shared Services as a staff analyst, business analyst, or senior financial analyst
  • Knowledge of variance analysis, data mining, month end close, requesting input for financial forecasting
  • Firm understanding of CAPEX versus OPEX
  • Very strong Excel skills, vlookup, hlookups, if statements, nesting statements, pivot tables – can take large quantities of data often in horrible formats and transform them into meaningful data
  • Knowledge of the Oracle and Hyperion systems is a plus
Job Responsibility
Job Responsibility
  • Support the BES Support team through various weekly, monthly and annual deliverables
  • Assist in the general ledger detailed variance analysis, payroll data reconciliation, annual budget preparation and monthly financial reporting to internal customers
  • Perform monthly reconciliation between the financial system and payroll data to support updates to forecast
  • Run standardized and ad hoc reporting on a monthly and quarterly basis to share with budget owners
  • Run subledger reports out of Oracle to support the Finance team during month end close
  • Perform research and analysis of variances to plan, by reviewing invoices and other journal entries posted by the Accounting team
  • Support the Finance team with annual budget preparations and analysis
  • Document processes and procedures ensuring it complies with Company guidelines and recommend process flow improvements
  • Perform backup function especially in cases of high volume or shortage of manpower
  • Escalate issues as appropriate
  • Fulltime
Read More
Arrow Right

Business Systems Analysis Senior Analyst

The Senior Business Systems Analyst role requires 8 to 10 years of experience in...
Location
Location
India , Coimbatore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of Insurance domain processes (Life, Annuity, Health, or P&C preferred)
  • Proven experience in BPO/Operations environment with a focus on insurance
  • Knowledge and practical application of quality methodologies (Lean, Six Sigma, ISO, COPC preferred)
  • Strong analytical, problem-solving, and critical thinking skills
  • Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL preferred)
  • Strong documentation skills (BRD, FRD, Use Cases, Process Maps)
  • Strong knowledge of system development methodology, project management and system architecture
  • Ability to identify and evaluate IT and business challenges from a broad perspective
  • Exceptional ability to translate between non-technical business users and technical IT resources
  • Excellent client service attitude and leadership capabilities
Job Responsibility
Job Responsibility
  • Liaise with stakeholders to understand business needs, pain points, and improvement opportunities
  • Translate client requirements into clear functional specifications and process flows
  • Document “As-Is” and “To-Be” processes, identifying gaps and recommending solutions
  • Defines overall application functional / business requirements with end users
  • Recommends solutions, modifications, configurations, and processes
  • Implements, designs and / or upgrades applications
  • Creates test plans for projects
  • Analyzes model test discrepancies to find trends and works with programmers to resolve
  • Establishes cost and time estimates for development and implementation of projects
  • Produces business process flow charts, communications, presentations, and other materials for knowledge transfer to leadership
  • Fulltime
Read More
Arrow Right

Director, Analyst & Advisor Relations

As Director, Analyst & Advisor Relations at Foundever, you will take the lead in...
Location
Location
United Kingdom , UK Wide
Salary
Salary:
Not provided
foundever.com Logo
Foundever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Communications, Business, or related discipline
  • Significant professional experience (typically 10+ years) in analyst/advisor relations, communications, or B2B marketing, ideally in CX, BPO, or technology sectors—or an equivalent blend of experience and skills
  • Demonstrated ability to develop and deliver impactful analyst/advisor relations programs on a global scale
  • Proven expertise cultivating relationships with top analyst and advisor firms and senior leadership
  • Excellent written, verbal, and presentation skills—capable of representing Foundever with credibility and clarity to both internal and external audiences
  • Strong project and program management, organizational, and analytical capabilities
  • Comfortable working across cultures, time zones, and diverse teams in a global, matrixed environment
  • Proficiency with data analysis and office productivity tools (e.g., Microsoft Office, Salesforce.com)
Job Responsibility
Job Responsibility
  • Develop and execute a forward-looking analyst and advisor relations strategy, aligned with global go-to-market and business objectives
  • Maintain, build, and deepen trusted relationships with key industry analysts, advisors, and influencers to maximize positive coverage
  • Act as Foundever SME and advocate to the analyst/advisor community, ensuring our story is consistent, current, and compelling
  • Lead all aspects of the analyst and advisor relations program lifecycle: outreach, briefings, inquiries, research, events, and reporting
  • Organize and facilitate executive briefings, one-on-one meetings, advisory days, and industry conferences, securing meaningful engagement for Foundever leaders and experts
  • Manage proactive and responsive engagement for major industry reports, ensuring accurate and positive representation
  • Gather, analyze, and consolidate feedback and insights from the analyst and advisor ecosystem
  • translate them into actionable intelligence for business stakeholders
  • Support enablement efforts by providing timely analyst/advisor insights and tools to teams
  • Educate teams across functions on the role, purpose, and value of analyst and advisor relationships in advancing business strategy
Read More
Arrow Right

Customer Success Analyst

As a Customer Success Analyst, you are a high-influence domain owner responsible...
Location
Location
United States , Bay Area
Salary
Salary:
60200.00 - 120200.00 USD / Year
block.xyz Logo
Block
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years in customer support operations, customer success operations, or related field
  • 2+ years in a strategic or analytical role (e.g., Operations Manager, Senior Analyst, Program Manager)
  • 1+ year driving cross-functional projects with Product, Engineering, or Operations teams
  • Demonstrated ability to analyze operational metrics, identify root causes, and design solutions
  • Proven success influencing outcomes without direct authority
  • Analytical Rigor: Strong analytical skills with high data literacy. Ability to find, analyze, and synthesize ambiguous and complex data from multiple sources to identify root causes and design solutions.
  • Cross-Functional Influence: Proven ability to drive results through influence, not authority. Can effectively communicate and build alignment with senior partners in Product, Engineering, Risk, and Operations.
  • Strategic & Systems Thinking: A creative and persistent problem-solver who can manage systemic complexity, design durable solutions, and anticipate downstream impacts.
  • Operational Execution: Hands-on ability to manage pilots, coordinate with vendors, and drive operational improvements with measurable outcomes.
  • Program Management: Experience managing complex, cross-functional, multi-quarter projects from scoping to completion, with ability to adapt as conditions change.
Job Responsibility
Job Responsibility
  • Operational Excellence: Vendor & Operations Liaison: Partner with VMO as the LOB expert. Attend key vendor calls to provide deep context on policies, roadmaps, best practices, and supportability constraints, translating LOB objectives into concrete vendor requirements.
  • Business Advocacy: Serve as the primary business stakeholder for support functions (VMO, WFM, L&D, QA, Content), defining requirements and driving accountability.
  • Cross-Functional Leadership: Represent your domain in cross-functional forums and act as a key voice in strategic decisions.
  • Advocate Enablement: Define advocate "confidence" needs (knowledge, tools) for your domain and partner with VMO and L&D to ensure they are delivered at scale.
  • Pilot Design & Execution: Co-design and oversee vendor pilots for new tools, flows, or experimental work, defining success metrics, feedback loops, and go/no-go criteria.
  • Deep Expertise Development: Develop and maintain deep subject matter expertise in your domain's products, policies, tools, and operational mechanics to become the go-to expert.
  • BPO Metrics & Accountability: Partner with BPO Operation Managers and VMO leadership to oversee and influence KPI results for your domain (CSAT, FCR, AHT, QA).
  • Strategic Focus: OKR Definition & Tracking: Define and contribute to domain-level OKRs.
  • End-to-End Journey Mapping: Map the E2E customer journey for your domain. Own and synthesize all customer sentiment (CSAT, NPS, escalations) into a single, unified view of systemic pain points.
  • Systemic Health & Diagnostics: Own the health of systemic policies, workflows, and tools. Diagnose operational metrics (AHT, FCR, CSAT, and QA) with a technical lens to identify root causes in tooling, policy, or process design.
What we offer
What we offer
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
  • Fulltime
Read More
Arrow Right