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Bpo business support senior analyst

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NTT DATA

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Location:
India , Gurugram

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Business Support Analyst will develop functional specifications and business cases for new initiatives, conduct data analysis, and collaborate with IT to ensure solutions meet business requirements. Responsibilities include facilitating stakeholder meetings, creating project documentation, and supporting change management activities.

Job Responsibility:

  • Develop functional specifications and business cases for new initiatives
  • Conduct data analysis to support decision-making and provide actionable insights
  • Collaborate with IT and other departments to ensure solutions meet business requirements
  • Facilitate meetings, presentations, and workshops with stakeholders
  • Create and maintain project documentation, including process maps, user stories, and test cases
  • Assist in the implementation and testing of new systems and processes
  • Monitor project progress and report on key performance indicators
  • Support change management activities and user training

Requirements:

  • Minimum of 5 years of experience
  • Focus on data analysis and business case development

Additional Information:

Job Posted:
April 16, 2026

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