Bpo Business Support Associate Job at NTT DATA (Gurugram)

Bpo Business Support Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

Bpo Business Support Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

BPO Business Support Associate

We are looking for an outgoing Customer service associate to assist our customer...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 2+ years’ experience in Chat support
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications
2+ months of experience in a role that required attention to detail, accuracy, and accountability
2+ months of experience in a role that required you to communicate effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and strive to meet service standards
Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Analyse and clear inquiries of the Team and address it appropriately
Reaching out to various stakeholders for any further inquiry

Fulltime

BPO Business Support Associate

We are looking for an outgoing Customer service associate to assist our customer...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience in Chat support that required you to work regularly scheduled shifts
Excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and strive to meet service standards
Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Analyse and clear inquiries of the Team and address it appropriately
Reaching out to various stakeholders for any further inquiry

Fulltime

New

Bpo Business Support Senior Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
2-4 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

New

Bpo Business Support Senior Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)
Ongoing opportunities to grow your career
barrier-free learning with multiple self-learning tools
Inclusive working environment
Being part of a global organization
Being part of a global pioneer with exposure to Fortune 500 clients and world-leading global technology partners
Work with a network of over 40,000 colleagues across 57 countries

Fulltime

Bpo Business Support Senior Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)
Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

Business Support Senior Associate

The Senior Customer Service Associate will be responsible for assisting customer...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong multitasking abilities
Effective communication skills
Solid understanding of products and services
Attention to detail
Ability to build customer trust
Outgoing personality
Ability to listen and respond to customers via call/emails while navigating computers and documentation
Ability to swiftly gain customer confidence
Detail-oriented
Motivated

Job Responsibility

Assist customers with product inquiries
Resolve service issues
Address customer queries and concerns
Maintain sound knowledge of products and services

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Bpo Business Support Associate

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