Bpo Business Support Associate Job at NTT DATA (Gurugram)

New

Bpo Business Support Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling
Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

New

BPO Business Support Associate

We are looking for an outgoing Customer service associate to assist our customer...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 2+ years’ experience in Chat support
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications
2+ months of experience in a role that required attention to detail, accuracy, and accountability
2+ months of experience in a role that required you to communicate effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and strive to meet service standards
Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Analyse and clear inquiries of the Team and address it appropriately
Reaching out to various stakeholders for any further inquiry

Fulltime

BPO Business Support Associate

We are looking for an outgoing Customer service associate to assist our customer...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 2+ years experience in Chat support that required you to work regularly scheduled shifts
Excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting
Typing speed of 35 wpm
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject
Ability to sit at a desk/remote for extended periods
Proficient with MS Office suites and leading CRM tools such as Salesforce

Job Responsibility

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
Ensuring customer satisfaction and strive to meet service standards
Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Analyse and clear inquiries of the Team and address it appropriately
Reaching out to various stakeholders for any further inquiry

Fulltime

New

Bpo Business Support Senior Associate

Entry-level outbound sales role responsible for engaging Canada-based customers,...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (flexible based on communication skills)
1–2 years of experience (freshers welcome
BPO/sales preferred)
Strong communication with neutral/clear English accent
Sales mindset with persuasive ability
Active listening and customer empathy
Resilience and ability to handle rejection
Basic system/CRM handling

Job Responsibility

Make high-volume outbound calls to prospective and existing customers
Promote telecom products (plans, upgrades, bundles, retention offers)
Understand customer needs and recommend tailored solutions
Achieve daily, weekly, and monthly sales targets
Handle objections and rejections professionally
Maintain accurate CRM records (calls, conversions, follow-ups)
Ensure compliance with scripts, quality, and process standards
Deliver strong customer experience while maximizing revenue

What we offer

Company-provided pick-up and drop facility (for night shifts)

Fulltime

Business Support Senior Associate

The Senior Customer Service Associate will be responsible for assisting customer...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong multitasking abilities
Effective communication skills
Solid understanding of products and services
Attention to detail
Ability to build customer trust
Outgoing personality
Ability to listen and respond to customers via call/emails while navigating computers and documentation
Ability to swiftly gain customer confidence
Detail-oriented
Motivated

Job Responsibility

Assist customers with product inquiries
Resolve service issues
Address customer queries and concerns
Maintain sound knowledge of products and services

Bpo Associate Director

The BPO Associate Director will oversee operations in the Banking BPO sector, en...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ Years of experience in Banking BPO is preferred
Must have Transaction Monitoring – KYC, AML, Financial Fraud & CDD Experience
Minimum of 4+ years of Team handling is a Mandatory with the minimum team size of 50+
Must have exposure on Automation Implementation
Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience
Prefer to have ACAMS certification
University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
Excellent people management and interpersonal Skills
Excellent influencing Communication skills
Strong analytical/problem solving skills

Job Responsibility

Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
Demonstrates high level of leadership, interpersonal and client relationship skills
Provide expertise and guidance to the team on administrative and process aspects
Serves as liaison between team, clients, leadership, and various other support team
Identifies opportunities for improvement
recommends possible training opportunities
Provides input into goal setting and provides performance feedback
Adapts team priorities to respond to customer and business partner needs
To improve efficiency, quality and services of ongoing projects/processes
Ensures team is meeting or exceeding contractual and service level obligations to customers

Fulltime

BPO Associate Director

The BPO Associate Director will lead sales enablement and support for medical co...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred)
10+ years of experience in US healthcare domain with strong exposure to medical coding services
Proven track record in sales support, pre-sales, or business development within healthcare outsourcing
In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks
Excellent communication, presentation, and stakeholder management skills
Strong analytical and problem-solving abilities.

Job Responsibility

Lead sales enablement and support for medical coding services
Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services
Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices
Assist in pricing strategies, cost estimation, and solution design for prospective clients
Participate in client calls and meetings to articulate service offerings and address technical queries
Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly
Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making
Identify new opportunities for growth within the medical coding domain
Mentor and guide the sales support team to ensure timely and accurate deliverables
Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations

Fulltime

BPO Associate Director

The Associate Director in BPO will lead sales enablement and support for medical...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred)
10+ years of experience in US healthcare domain with strong exposure to medical coding services
Proven track record in sales support, pre-sales, or business development within healthcare outsourcing
In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks
Excellent communication, presentation, and stakeholder management skills
Strong analytical and problem-solving abilities

Job Responsibility

Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services
Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices
Assist in pricing strategies, cost estimation, and solution design for prospective clients
Participate in client calls and meetings to articulate service offerings and address technical queries
Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly
Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making
Identify new opportunities for growth within the medical coding domain
Mentor and guide the sales support team to ensure timely and accurate deliverables
Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations
Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements

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Bpo Business Support Associate

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