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BPO Business Support Associate

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NTT DATA

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Location:
India , Chennai

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.

Job Responsibility:

  • Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
  • Ensuring customer satisfaction and strive to meet service standards
  • Providing Outstanding customer service
  • Processing and logging incoming chats/emails into the CRM system
  • Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns
  • Analyse and clear inquiries of the Team and address it appropriately
  • Reaching out to various stakeholders for any further inquiry
  • Coordinating training and mentoring activities for new team members
  • Maintaining confidentiality of information
  • Performing other duties as the need arises

Requirements:

  • Minimum of 2+ years experience in Chat support that required you to work regularly scheduled shifts
  • Excellent verbal and written communication skills
  • Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
  • 2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
  • 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting
  • Typing speed of 35 wpm
  • Ready to work in complete night shifts
  • Any Graduation with English as a compulsory subject
  • Ability to sit at a desk/remote for extended periods
  • Proficient with MS Office suites and leading CRM tools such as Salesforce

Nice to have:

Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions (chat/email) from customers inquiring about payments, policy information, or claims

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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