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BPO/BPaaS Sales Director

United Kingdom, London · Job Posted April 23, 2026
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Job Description

The BPO Sales Executive role at NTT DATA requires over 15 years of experience in Business Process Outsourcing sales, focusing on large, complex deals. Candidates should possess strong financial acumen and exceptional relationship-building skills. The position involves leading the sales cycle and developing strategic market plans. A deep understanding of transformative outsourcing models is essential.

Job Responsibility

  • Market-maker who originates deals proactively
  • Subject Matter Expert in one or more of the following industries
  • Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing/ Retail/ Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences
  • Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospective organization and the key stakeholders and be able to develop a customized transformative BPO/ BPaaS proposition
  • Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, among others) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure
  • Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing
  • Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COOs, CIOs, CFOs, and Heads of Operations
  • Stay current on industry and AI/ technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations
  • Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards

Requirements

  • 15+ years of experience in BPO / Business Process Services sales with a deep understanding of transformative outsourcing models
  • Demonstrated success having sold large, complex, global BPO deals (>$20M TCV)
  • Industry experience selling Transformative Customer Experience/ Customer Service and Industry Specific Core value chain deals
  • Strong financial acumen and ability to structure complex deal constructs
  • Exceptional executive presence, communication, and relationship-building skills
  • Experience working within or selling to Fortune 1000 clients

Nice to have

  • Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms, and automation
  • Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams
  • History of exceeding sales targets and contributing to revenue growth

What we offer

  • We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Our Learning and Development team ensure that there are continuous growth and development opportunities for our people
  • We also offer the opportunity to have flexible work options

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