BPO Associate Director Job at NTT DATA (Chennai)

Bpo Associate Director

The BPO Associate Director will oversee operations in the Banking BPO sector, en...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ Years of experience in Banking BPO is preferred
Must have Transaction Monitoring – KYC, AML, Financial Fraud & CDD Experience
Minimum of 4+ years of Team handling is a Mandatory with the minimum team size of 50+
Must have exposure on Automation Implementation
Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience
Prefer to have ACAMS certification
University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
Excellent people management and interpersonal Skills
Excellent influencing Communication skills
Strong analytical/problem solving skills

Job Responsibility

Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
Demonstrates high level of leadership, interpersonal and client relationship skills
Provide expertise and guidance to the team on administrative and process aspects
Serves as liaison between team, clients, leadership, and various other support team
Identifies opportunities for improvement
recommends possible training opportunities
Provides input into goal setting and provides performance feedback
Adapts team priorities to respond to customer and business partner needs
To improve efficiency, quality and services of ongoing projects/processes
Ensures team is meeting or exceeding contractual and service level obligations to customers

Fulltime

New

Bpo Associate Director

We are currently seeking a BPO Associate Director to join our team in Manila, Na...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 5- 9 years relevant experience
Should be open to work in night shifts
Undergraduate degree or equivalent combination of education and work experience
Solid communication skills
Demonstrated client service skills and leadership capabilities
Good knowledge, understanding and application of project management principles and methodologies
Models excellent analytical / problem solving skills
Good client service skills and leadership capabilities
Solid analytical / problem solving skills

Job Responsibility

Provides front-line supervision to an operational team of 35 or more employees
Supervised team typically responsible for manging US healthcare Payer claims adjudication process
Assigns work to direct reports
Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations
Supervises team ensuring the highest quality of service is provided to clients
Monitors performance of the team and reports results and issues to higher-level leadership
Assists team with escalated client or account issues
Manages hiring, staffing and maintaining a diverse and effective workforce
Interacts with clients and internal departments to resolve issues
Works with the team to complete assignments using established guidelines, policies and procedures

Fulltime

BPO Associate Director

The BPO Associate Director will lead sales enablement and support for medical co...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred)
10+ years of experience in US healthcare domain with strong exposure to medical coding services
Proven track record in sales support, pre-sales, or business development within healthcare outsourcing
In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks
Excellent communication, presentation, and stakeholder management skills
Strong analytical and problem-solving abilities.

Job Responsibility

Lead sales enablement and support for medical coding services
Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services
Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices
Assist in pricing strategies, cost estimation, and solution design for prospective clients
Participate in client calls and meetings to articulate service offerings and address technical queries
Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly
Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making
Identify new opportunities for growth within the medical coding domain
Mentor and guide the sales support team to ensure timely and accurate deliverables
Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations

Fulltime

BPO Associate Director

The BPO Associate Director will manage a team of professionals, providing leader...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage
Ability to develop comprehensive and complex operational and strategic plans
3-5 years’ experience in the financial industry
3-5 years’ experience in Dispute/Chargebacks Handling preferred
Strong Customer Focus/Orientation
Professional written and verbal communication skills
Strong Active listening and negotiation skills
Detail-oriented and ability to multi-task
Strong organizational and time management skills
Strong Decision-making skills and able to exercise sound judgment

Job Responsibility

Manages a staff of professional-level team members or manages a team through lower-level supervisors
Works within general policies and management guidance, independently determining approach to managing daily operations
Provides guidance and technical advice, becoming actively involved as necessary
Provides leadership of assigned departments through subordinate leaders
Analyzes budget variances and participates in the development of action plans
Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients
Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations

BPO Senior Director

We are looking for a result-driven Customer Service Director responsible for end...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15 years relevant experience
10 years managerial/leadership experience
Operations position with P&C and or Life Insurance background
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans

Job Responsibility

Responsible for end to end process delivery for a large Life and Annuity Insurance Contact Center Program
Responsible for stabilizing of the transitioned processes and for developing operational and tactical plans to ensure adherence to SLAs
Responsible for monitoring and managing a Contact center team of Managers, Supervisors and Customer Service Associates to achieve the organization’s objectives and customer service performance
Responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum
Create a cohesive team that works efficiently together to maximize the service team's potential
Provides direction and guidance for operations, administration and results for a major department or multiple departments within a function or work area
Establishes operational objectives for managers and/or teams of professionals across assigned areas
Develops and executes strategic and operational business plans for the department
Responsible for decisions impacting financial operation
Manages the staff of large client engagements

BPO Senior Director

The BPO Senior Director will lead a large Life and Annuity Insurance Contact Cen...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 15 years relevant experience
Minimum of 10 years managerial/leadership experience
Operations position with P&C and/or Life Insurance background
Strong leadership and communication skills
Proven track record in managing customer service teams
Strategic planning and P&L management expertise
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans
Ability to meet Remote Working and Technology Requirements

Job Responsibility

Lead a large Life and Annuity Insurance Contact Center Program
Focus on operational excellence and customer satisfaction
Stabilize transitioned processes
Develop operational and tactical plans to ensure adherence to SLAs
Monitor and manage a Contact center team of Managers, Supervisors and Customer Service Associates
Provide guidance, instruction, training, and leadership skills to inspire the team
Create a cohesive team that works efficiently together
Provide direction and guidance for operations, administration and results for a major department or multiple departments
Establish operational objectives for managers and/or teams
Develop and execute strategic and operational business plans for the department

What we offer

NTT DATA will provide a computer and headset for remote work

Project Manager

The Project Manager associate is responsible for leading a portfolio of projects...

Location

United States , San Antonio

Salary:

35.00 - 40.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

4+ years overall project management experience, including experience driving medium to large sized projects from initiation through closure
3 years working with cross-functional teams
Bachelor’s degree in related field of study with a minimum of 4+ years working for a large global manufacturing company OR Formal project management training plus minimum of 6+ years work experience in a large global manufacturing company managing medium sized global projects
Very strong organizational, project planning, scheduling and risk management skills and demonstrated experience using project management tools and software (i.e.: Microsoft Project)
Proficient in the use of all MS Office tools (Email, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
Basic understanding of BD's Key Driver goals, BD’s overall organization, and how project portfolio is related to achieving goals
Can process high volume of data and translate into conclusions, recommendations, solutions
Technical expertise in data models, database design and development, data mining and segmentation techniques
Able to maintain regular, effective communications with the project team, resource managers and sponsors
Proven ability to apply appropriate communication, facilitation & escalation skills

Job Responsibility

Leading a portfolio of projects supporting the Service Deliver Centers (SDCs)
Performing transitions and projects in an efficient and effective manner with minimal risk to the business
Developing financial analysis to help drive long-term strategy of the global SDCs
Successful planning, executing, and delivering one or more concurrent medium/large projects
Defining, communicating, and delivering project scope, goals and deliverables
Works directly with executive and director level business leaders to understand the strategic objectives for major business change initiatives and define the tactical programs/projects to realize these objectives
Creating and organizing project work, required documents and deliverables for validation and compliance traceability
Setting own work direction and completing work tasks along with assigned project team members
Leading project teams in accordance with established BD project management methodologies and practices, maintaining optimal team performance on assigned project tasks and deliverables
Managing project risks and issues, ensuring their timely mitigation and resolution with impacted stakeholders

Fulltime

New

Onsite Endoscopic Specialist

At KARL STORZ, we are driven by a mission to enhance global health through innov...

Location

United States , Arlington

Salary:

Not provided

KARL STORZ

Expiration Date

Until further notice

Requirements

A minimum of high school diploma or equivalent
Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role
Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
Effective communicator, collaborative, and effective time management
Possess exceptional organizational skills and the ability to multi-task
MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting
Role requires the completion of a drug screening for safety-sensitive positions
Must be able to lift/push/pull up to 25lbs

Job Responsibility

Face-to-face customer support, including OR, SPD and Biomed
Video tower/system set-up and support
Inspection, repair, troubleshooting and replacement of KARL STORZ devices
Monitoring, reporting, and facilitating repair/ exchange transactions
Transporting, cleaning/sterilization and packaging of instruments after use
Trouble shoot video and instrument issues in the O.R.
Instrument/equipment repair management

What we offer

Relocation Support
Professional Growth & Development
Collaborative & Dynamic Work Environment
Access to Cutting-Edge Medical Technologies
Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance

Fulltime

BPO Associate Director

NTT DATA

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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