BPO Associate Director Job at NTT DATA (Chennai)

Associate Director Training

Location

Egypt

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

7+ years of experience in Learning & Development or Operations
At least 3-4 years in a senior management role (managing other managers)
Proven track record in a BPO, Contact Center, or fast-paced SaaS environment with a focus on product/technical training
Extensive experience managing external client relationships, specifically regarding performance deliverables and onboarding strategies
Ability to interpret complex data sets (attrition, throughput, CSAT, speed to proficiency) to drive business decisions
Experience leading large-scale projects, such as site launches or global curriculum rollouts, using agile or waterfall methodologies
Deep understanding of Learning Management Systems (LMS) and modern instructional design methodologies (ADDIE, SAM, etc.)
Ability to move beyond daily firefighting to plan 6-12 months ahead
Strong communication skills with the ability to influence senior leadership and external stakeholders
Capable of navigating a high-pressure, constantly changing environment while maintaining team stability

Job Responsibility

Drive Training Strategy: Define and execute the long-term training vision, ensuring full alignment with product roadmaps, organizational goals, and client service level agreements (SLAs)
Oversee high-level resource planning and capacity management to ensure scalability for new client launches, product transitions, and seasonal ramps
Manage the training budget, analyze cost-per-hire/training, and utilize data analytics to measure Training ROI, ensuring maximum efficiency in delivery
Act as the primary escalation point for key enterprise clients regarding training performance
lead high-stakes business reviews (QBRs) and strategy sessions
Partner with Product, Operations, and Talent Acquisition to facilitate seamless product transitions and ensure the training function is integrated into the broader business lifecycle
Manage high-level conflicts or gaps between client expectations and internal delivery, negotiating solutions that protect the organization’s interests while maintaining client satisfaction
Direct the design framework for internal and external training programs
ensure content is scalable, compliant, and adapted for diverse learner needs (including virtual and self-paced models)
Utilize post-training evaluation data and performance metrics to identify curriculum gaps and drive systemic improvements in training efficacy

BPO Associate Director

The BPO Associate Director will manage a team of professionals, providing leader...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage
Ability to develop comprehensive and complex operational and strategic plans
3-5 years’ experience in the financial industry
3-5 years’ experience in Dispute/Chargebacks Handling preferred
Strong Customer Focus/Orientation
Professional written and verbal communication skills
Strong Active listening and negotiation skills
Detail-oriented and ability to multi-task
Strong organizational and time management skills
Strong Decision-making skills and able to exercise sound judgment

Job Responsibility

Manages a staff of professional-level team members or manages a team through lower-level supervisors
Works within general policies and management guidance, independently determining approach to managing daily operations
Provides guidance and technical advice, becoming actively involved as necessary
Provides leadership of assigned departments through subordinate leaders
Analyzes budget variances and participates in the development of action plans
Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients
Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations

BPO Senior Director

The BPO Senior Director will lead a large Life and Annuity Insurance Contact Cen...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 15 years relevant experience
Minimum of 10 years managerial/leadership experience
Operations position with P&C and/or Life Insurance background
Strong leadership and communication skills
Proven track record in managing customer service teams
Strategic planning and P&L management expertise
Expert knowledge, understanding and application of project management principles and methodologies
Advanced budgeting, business financial and P&L skills
Advanced ability to develop comprehensive and complex operational and strategic plans
Ability to meet Remote Working and Technology Requirements

Job Responsibility

Lead a large Life and Annuity Insurance Contact Center Program
Focus on operational excellence and customer satisfaction
Stabilize transitioned processes
Develop operational and tactical plans to ensure adherence to SLAs
Monitor and manage a Contact center team of Managers, Supervisors and Customer Service Associates
Provide guidance, instruction, training, and leadership skills to inspire the team
Create a cohesive team that works efficiently together
Provide direction and guidance for operations, administration and results for a major department or multiple departments
Establish operational objectives for managers and/or teams
Develop and execute strategic and operational business plans for the department

What we offer

NTT DATA will provide a computer and headset for remote work

Project Manager

The Project Manager associate is responsible for leading a portfolio of projects...

Location

United States , San Antonio

Salary:

35.00 - 40.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

4+ years overall project management experience, including experience driving medium to large sized projects from initiation through closure
3 years working with cross-functional teams
Bachelor’s degree in related field of study with a minimum of 4+ years working for a large global manufacturing company OR Formal project management training plus minimum of 6+ years work experience in a large global manufacturing company managing medium sized global projects
Very strong organizational, project planning, scheduling and risk management skills and demonstrated experience using project management tools and software (i.e.: Microsoft Project)
Proficient in the use of all MS Office tools (Email, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
Basic understanding of BD's Key Driver goals, BD’s overall organization, and how project portfolio is related to achieving goals
Can process high volume of data and translate into conclusions, recommendations, solutions
Technical expertise in data models, database design and development, data mining and segmentation techniques
Able to maintain regular, effective communications with the project team, resource managers and sponsors
Proven ability to apply appropriate communication, facilitation & escalation skills

Job Responsibility

Leading a portfolio of projects supporting the Service Deliver Centers (SDCs)
Performing transitions and projects in an efficient and effective manner with minimal risk to the business
Developing financial analysis to help drive long-term strategy of the global SDCs
Successful planning, executing, and delivering one or more concurrent medium/large projects
Defining, communicating, and delivering project scope, goals and deliverables
Works directly with executive and director level business leaders to understand the strategic objectives for major business change initiatives and define the tactical programs/projects to realize these objectives
Creating and organizing project work, required documents and deliverables for validation and compliance traceability
Setting own work direction and completing work tasks along with assigned project team members
Leading project teams in accordance with established BD project management methodologies and practices, maintaining optimal team performance on assigned project tasks and deliverables
Managing project risks and issues, ensuring their timely mitigation and resolution with impacted stakeholders

Fulltime

New

Senior Communications Associate

We’re looking for a communications professional to join our UK Communications te...

Location

United Kingdom , London

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Strong command of the media, policy, and cultural landscape and an existing network in the UK
Creativity and drive to tell compelling stories for corporate, consumer and product media
Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
Ability to build relationships cross-functionally
Ability to balance critical thinking with tactical execution and attention to detail, in the face of frequent inbound enquiries and other requests
Strong understanding of news cycles and new media, and well as excellent writing and communications skills
Fluent in English
6-8 years of experience in communications, PR and/or journalism, or an agency

Job Responsibility

Play a key role in running our press office and responding to media inquiries
Tell our stories in creative and inspiring ways that resonate with journalists and our key audiences
Design and lead proactive PR campaigns to help advance business objectives for Uber in the UK
Work with reporters on a daily basis, juggling a combination of proactive and reactive communications efforts that enhance our brand and reputation
Build a strong network of relevant media contacts across the UK
Manage corporate issues

New

Retail Apprentice Travel Advisor

Here at TUI, you’ll find we’re an inclusive company with a culture of care and b...

Location

United Kingdom , Waterlooville

Salary:

8.05 GBP / Hour

TUI

Expiration Date

Until further notice

Requirements

Good knowledge of excellent customer service and a genuine passion to work within tourism
Dedicated to achieve, goals, targets and a Level 3 Travel Consultant qualification
Self-motivated and willing to act on feedback, remaining positive when faced with challenges
Willing to embrace change and adapt to new ways of working
A team player who engages and collaborates with our customers and colleagues
An organised individual who takes pride in their work and able to communicate effectively
Grade 9 – 4 GCSE or equivalent in both English and Maths
Able to work a varied shift pattern each week in-line with shop opening and closing times.

Job Responsibility

Use your passion to inspire our customers and colleagues
Exceed your sales and objectives
Embrace change and rise to the challenges of a customer engaged role face to face and virtually
Investigate and resolve any question or complaint
Receive support and training on a variety of systems
Complete practical and written assignments via your online learning platform.

What we offer

Commission scheme
Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
Investment in your development and career progression
Pension scheme and life assurance.

Parttime

New

Territory Business Manager, Outpatient Care

As a member of Baxter’s sales team, you’ll be aligned to one of our global busin...

Location

United States , San Diego

Salary:

66400.00 - 91300.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent related work experience required
3+ years of outside sales experience (medical device experience preferred)
Proven medical sales experience through distribution sales with the ability to empower distribution partners to success
Experience selling medical equipment with connectivity is desirable
Outstanding communication, negotiation, organizational, problem solving, facilitation, and presentation skills are crucial for success

Job Responsibility

Call on key target markets including physicians, clinics, ambulatory surgery centers, urgent cares and IDNs
Work with distributor reps and management to promote and sell a large and dynamic product line
Partner with currently established distributors' sales representatives, providing training, motivation, and supervision
Demonstrate, sell and in-service medical equipment to physicians and staff
Apply track record of successful sales and profitable growth to increase new sales within the territory
Prepare and continually refine a sales plan and forecast for specific target market opportunities
Coordinate with technical and applications support resources when needed
Use marketing communications to create optimal promotional, advertising and trade show activity

What we offer

Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts

Fulltime

New

Payroll Specialist

We are seeking a skilled Payroll Specialist to join our team and manage bi-weekl...

Location

United States , Napa

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
3+ years of payroll generalist experience with increasing responsibility
Paylocity experience highly preferred
Bilingual English/Spanish strongly preferred
Intermediate proficiency in Microsoft Word and Excel
Demonstrated ability to handle sensitive and confidential information with discretion
Strong ability to manage multiple priorities in a fast‑paced, changing environment
Highly organized with the flexibility to pivot when urgent needs arise
High level of integrity, attention to detail, and analytical thinking
Proven ability to think proactively and solve problems with minimal oversight

Job Responsibility

Process bi-weekly payroll for three companies (240+ employees), including commissions, incentives, hours worked, tips, and adjustments
Prepare and issue all manual payroll checks for off‑cycle payments and final payments at offboarding
Process bi‑weekly 401(k) contributions, garnishments, payroll tax filings, and related reporting
Reconcile payroll with external partners, including the outside accounting firm, benefit brokers, and 401(k) plan administrators and advisors
Respond to payroll inquiries and employment verification requests
Serve as admin for HR and payroll modules within Paylocity, including HRIS updates, compliance features, and ACA dashboard management
Ensure all employees are assigned to correct benefit classes and that system data remains accurate and up to date
Maintain all employee changes in Paylocity, including job movements, leaves of absence, departmental reorganizations, and general updates
Assist employees with benefit and 401(k) questions, including enrollments, qualifying life events, contribution changes, and coverage details
Partner with the HR Director to support annual open enrollment activities (July–November)

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

BPO Associate Director

NTT DATA

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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