Bpo Associate Director Job at NTT DATA (Coimbatore)

Bpo Associate Director

NTT DATA

Location:
India , Coimbatore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The BPO Associate Director will oversee operations in the Banking BPO sector, ensuring quality standards and team performance. The role requires 12+ years of experience, with a strong focus on transaction monitoring, KYC, and AML. Candidates should possess excellent leadership and communication skills, along with a university degree in Accounting or Commerce. The position is full-time, requiring scheduled shifts from 02:00 PM to 12:00 AM.

Job Responsibility:

Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
Demonstrates high level of leadership, interpersonal and client relationship skills
Provide expertise and guidance to the team on administrative and process aspects
Serves as liaison between team, clients, leadership, and various other support team
Identifies opportunities for improvement
recommends possible training opportunities
Provides input into goal setting and provides performance feedback
Adapts team priorities to respond to customer and business partner needs
To improve efficiency, quality and services of ongoing projects/processes
Ensures team is meeting or exceeding contractual and service level obligations to customers
Collects customer’s needs and translates to appropriate solutions
Interacts with customers and internal departments to resolve issues
Adhere to all appropriate and agreed standardized processes and procedures
Attending customer and leadership calls to gather feedback and updates

Requirements:

12+ Years of experience in Banking BPO is preferred
Must have Transaction Monitoring – KYC, AML, Financial Fraud & CDD Experience
Minimum of 4+ years of Team handling is a Mandatory with the minimum team size of 50+
Must have exposure on Automation Implementation
Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience
Prefer to have ACAMS certification
University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
Excellent people management and interpersonal Skills
Excellent influencing Communication skills
Strong analytical/problem solving skills
Strong knowledge, understanding and application of project management principles and methodologies
Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
Ability to communicate (oral/written) effectively in English to exchange information with our client

Nice to have:

Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience
Prefer to have ACAMS certification

Additional Information:

Job Posted:
April 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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