BPO Administrative Operations Associate Job at NTT DATA (Lincoln)

Bpo Associate Director

We are currently seeking a BPO Associate Director to join our team in Manila, Na...

Location

Philippines , Manila

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 5- 9 years relevant experience
Should be open to work in night shifts
Undergraduate degree or equivalent combination of education and work experience
Solid communication skills
Demonstrated client service skills and leadership capabilities
Good knowledge, understanding and application of project management principles and methodologies
Models excellent analytical / problem solving skills
Good client service skills and leadership capabilities
Solid analytical / problem solving skills

Job Responsibility

Provides front-line supervision to an operational team of 35 or more employees
Supervised team typically responsible for manging US healthcare Payer claims adjudication process
Assigns work to direct reports
Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations
Supervises team ensuring the highest quality of service is provided to clients
Monitors performance of the team and reports results and issues to higher-level leadership
Assists team with escalated client or account issues
Manages hiring, staffing and maintaining a diverse and effective workforce
Interacts with clients and internal departments to resolve issues
Works with the team to complete assignments using established guidelines, policies and procedures

Fulltime

Bpo Associate Director

The BPO Associate Director will oversee operations in the Banking BPO sector, en...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ Years of experience in Banking BPO is preferred
Must have Transaction Monitoring – KYC, AML, Financial Fraud & CDD Experience
Minimum of 4+ years of Team handling is a Mandatory with the minimum team size of 50+
Must have exposure on Automation Implementation
Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience
Prefer to have ACAMS certification
University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
Excellent people management and interpersonal Skills
Excellent influencing Communication skills
Strong analytical/problem solving skills

Job Responsibility

Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
Demonstrates high level of leadership, interpersonal and client relationship skills
Provide expertise and guidance to the team on administrative and process aspects
Serves as liaison between team, clients, leadership, and various other support team
Identifies opportunities for improvement
recommends possible training opportunities
Provides input into goal setting and provides performance feedback
Adapts team priorities to respond to customer and business partner needs
To improve efficiency, quality and services of ongoing projects/processes
Ensures team is meeting or exceeding contractual and service level obligations to customers

Fulltime

BPO Associate Director

The BPO Associate Director will lead sales enablement and support for medical co...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred)
10+ years of experience in US healthcare domain with strong exposure to medical coding services
Proven track record in sales support, pre-sales, or business development within healthcare outsourcing
In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks
Excellent communication, presentation, and stakeholder management skills
Strong analytical and problem-solving abilities.

Job Responsibility

Lead sales enablement and support for medical coding services
Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services
Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices
Assist in pricing strategies, cost estimation, and solution design for prospective clients
Participate in client calls and meetings to articulate service offerings and address technical queries
Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly
Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making
Identify new opportunities for growth within the medical coding domain
Mentor and guide the sales support team to ensure timely and accurate deliverables
Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations

Fulltime

BPO Associate Director

The Associate Director in BPO will lead sales enablement and support for medical...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Healthcare Administration, Life Sciences, or related field (Master’s preferred)
10+ years of experience in US healthcare domain with strong exposure to medical coding services
Proven track record in sales support, pre-sales, or business development within healthcare outsourcing
In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks
Excellent communication, presentation, and stakeholder management skills
Strong analytical and problem-solving abilities

Job Responsibility

Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services
Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices
Assist in pricing strategies, cost estimation, and solution design for prospective clients
Participate in client calls and meetings to articulate service offerings and address technical queries
Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly
Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making
Identify new opportunities for growth within the medical coding domain
Mentor and guide the sales support team to ensure timely and accurate deliverables
Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations
Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements

Director Healthcare Operations

Location

Canada , New Brunswick

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Minimum 8-10 years of progressive experience in healthcare operations, health services administration or a related field
Minimum 3 years of leadership or supervisory experience managing teams
Demonstrated experience working within or alongside government health departments, public health agencies, provincial/territorial health authorities, or healthcare delivery organizations
Experience with virtual care, telehealth, or digital health programs is a strong asset
Background in contact centre, BPO, or service delivery operations within a healthcare context is an asset
Bachelor's Degree in Health Administration, Public Health, Business Administration, or a related field (required)
Relevant professional certifications (e.g., CPHIMS, LEAN/Six Sigma, PMP) are considered assets
Bilingualism in English and French is an asset
Healthcare Ecosystem Knowledge – Solid understanding of Canadian healthcare systems, government health program delivery, patient safety frameworks, and health service regulation
Client Relationship Management - Demonstrated success in building excellent customer/client relationships and government stakeholder relationships

Job Responsibility

Nurture client relationships by ensuring proactive delivery of solutions that enhance service quality and reduce costs
Foster a culture of patient safety through the development of policies, procedures, quality management, training, clinical systems and operational objectives
Oversee operating systems, policies and procedures within the Healthcare division for continual improvement aligned with business goals
Lead process improvement efforts within the vertical
Manage both human and material resources
Provide strong support for the long-term strategies of the organization
Be instrumental in translating the company’s vision into actionable strategies
Collaborate with senior leadership to define long-term goals and develop comprehensive plans to achieve them
Support Foundever and clients in achieving service, quality and contribution goals
Demonstrate sound fiscal management in achieving profitability goals

What we offer

Impactful work
Opportunity to work on cutting-edge AI technologies that will be game-changers for our business
Professional growth
Continuous learning and development opportunities in a dynamic, remote work environment
Competitive compensation
Attractive salary and benefits package
Collaborative environment
A supportive team culture with opportunities for occasional travel for training and industry events

Specialist, QC Systems

As the Specialist, QC Systems, you will support the design, implementation, and ...

Location

Canada , Vancouver

Salary:

76000.00 - 95000.00 CAD / Year

AbCellera Biologics

Expiration Date

Until further notice

Requirements

3+ years of experience managing quality systems in a GxP-regulated environment, with demonstrated application of global CMC/GMP requirements and relevant regulations and guidance
Bachelor’s degree in a relevant scientific or engineering discipline with 5+ years of industry experience in biotechnology, pharmaceuticals, or life sciences
Strong understanding and hands-on experience with quality management systems and continuous improvement principles, including their application to QC laboratory operations and regulated environments
Solid understanding of drug development processes from discovery through CMC development, with the ability to translate business and regulatory requirements into practical, compliant solutions
Experience supporting, configuring, or owning QC laboratory electronic systems (e.g., LIMS, LES, CDS) in a GMP-regulated environment, including system lifecycle management and change control
Proactive in identifying opportunities for improvement, with strong critical thinking and problem-solving skills

Job Responsibility

Supporting, maintaining, monitoring, and continuously improving the QC Quality Management System (QMS) framework and associated quality system processes in compliance with applicable global CMC/GMP requirements
Supporting the operation, administration, and lifecycle management of QC laboratory electronic systems (eSystems), ensuring they effectively support sample management, analysis, data acquisition, data review, and result reporting in compliance with global GMP, data integrity, and regulatory requirements
Contributing to the design, implementation, and evolution of the QC data architecture, identifying eSystem capabilities needed to support QC workflows, data integrity (ALCOA++), and phase-appropriate compliance
Supporting the Business Process Owner (BPO) for QC laboratory systems (e.g. LIMS, LES, CDS), overseeing system changes, enhancements, and upgrades throughout the system lifecycle
Overseeing and maintaining QC eSystems master data, including user roles, permissions, system configurations, and controlled data objects
Developing, reviewing, and maintaining GMP procedures, work instructions, controlled documentation, and training materials governing the compliant and effective use, administration, and data management of QC eSystems, including delivery of end-user training sessions
Providing QC eSystem support for investigations, deviations, and CAPAs, including data retrieval, audit trail review, and system impact assessments
Supporting qualification and computer system validation activities for QC systems (e.g., protocol and risk assessment review, validation deviations/exceptions, and lifecycle documentation)
Supporting QC eSystem licensing, user access, vendor relationships, and budgeting/forecasting for QC digital infrastructure
Collaborating cross-functionally with QC, Quality Systems, IT, Engineering, Validation, and external vendors to ensure QC eSystems are fit-for-purpose, compliant, and aligned with laboratory and business processes

What we offer

Equity
Annual bonus dependent on team and company performance
6% (non-match) RRSP contribution
CAD $1,500 annual Active Lifestyle Allowance
Annual vacation
Professional development opportunities
Comprehensive health benefits
Scientific and technical mentorship
Strong sense of community and connections through work, clubs, and socials

Fulltime

Manager, QC Systems

As the Manager, QC Systems, you will support the design, implementation, and ong...

Location

Canada , Vancouver

Salary:

94880.00 - 118600.00 CAD / Year

AbCellera Biologics

Expiration Date

Until further notice

Requirements

5+ years of experience managing quality systems in a GxP-regulated environment, with demonstrated application of global CMC/GMP requirements and relevant regulations and guidance
Bachelor's degree in a relevant scientific or engineering discipline with 8+ years of industry experience in biotechnology, pharmaceuticals, or life sciences
Strong understanding and hands-on experience with quality management systems and continuous improvement principles, including their application to QC laboratory operations and regulated environments
Solid understanding of drug development processes from discovery through CMC development, with the ability to translate business and regulatory requirements into practical, compliant solutions
Experience supporting, configuring, or owning QC laboratory electronic systems (e.g., LIMS, LES, CDS) in a GMP-regulated environment, including system lifecycle management and change control
Proactive in identifying opportunities for improvement, with strong critical thinking and problem-solving skills

Job Responsibility

Establishing, supporting, maintaining, monitoring, and continuously improving the QC Quality Management System (QMS) framework and associated quality system processes in compliance with applicable global CMC/GMP requirements
Supporting the operation, administration, and lifecycle management of QC laboratory electronic systems (eSystems), ensuring they effectively support sample management, analysis, data acquisition, data review, and result reporting in compliance with global GMP, data integrity, and regulatory requirements
Contributing to the design, implementation, and evolution of the QC data architecture, identifying eSystem capabilities needed to support QC workflows, data integrity (ALCOA++), and phase-appropriate compliance
Serving as the Business Process Owner (BPO) for QC laboratory systems (e.g. LIMS, LES, CDS), overseeing system changes, enhancements, and upgrades throughout the system lifecycle
Overseeing and maintaining QC eSystems master data, including user roles, permissions, system configurations, and controlled data objects
Developing, reviewing, and maintaining GMP procedures, work instructions, controlled documentation, and training materials governing the compliant and effective use, administration, and data management of QC eSystems, including delivery of end-user training sessions
Providing QC eSystem support for investigations, deviations, and CAPAs, including data retrieval, audit trail review, and system impact assessments
Supporting qualification and computer system validation activities for QC systems (e.g., protocol and risk assessment review, validation deviations/exceptions, and lifecycle documentation)
Managing QC eSystem licensing, user access, vendor relationships, and budgeting/forecasting for QC digital infrastructure
Collaborating cross-functionally with QC, Quality Systems, IT, Engineering, Validation, and external vendors to ensure QC eSystems are fit-for-purpose, compliant, and aligned with laboratory and business processes

What we offer

Equity
Annual bonus dependent on team and company performance
6% (non-match) RRSP contribution
CAD $1,500 annual Active Lifestyle Allowance
Annual vacation
Professional development opportunities
Comprehensive health benefits
Scientific and technical mentorship

Fulltime

Bpo configuration analysis senior analyst

The Senior Configuration Analyst at NTT Data Services will focus on configuring ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Over all 5+ years’ experience in US healthcare Claims Payer
3 + year(s) experience in Configuring client System for Pricing (Provider Contract) and UAT testing
High school diploma or equivalent required
Associates degree, technical college or some college course work preferred
Ability to work within a project-oriented environment
Required schedule availability for this position is Monday-Friday (5:00am to 3:00pm EST)

Job Responsibility

Configuring client System for Pricing (Provider Contract) as per the requirement and according to defined business rules of new claims processing platform
Evaluation of Configuration Requirement and Formulation of Configuration Approach and Effectively include advanced configuration and additional functionality based on best practices
Based on the business requirements and business rules gathered, evaluate and create rules and complete the configuration activities
Participate in problem solving of Health Plan benefit, provider, pricing, reporting, operational and system issues
Perform a variety of tasks related to the resolution of production support issues based on client configurations with the core administrative system
Support activities to update configuration within the core claims processing system, typically within the areas of Provider Pricing
Support fee schedule changes including terms, affiliations and contract maintenance
Enable User Analysis Testing (UAT) and implement the modifications as suggested by the business owners and/or analyst
Creating manual test cases from Use cases, Functional specs and other requirement documents
Resolve coding/QA issues by managing Master Issue Logs and Fixing the high priority change requests which require immediate attention

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BPO Administrative Operations Associate

Job Description

Job Responsibility

Requirements

What we offer

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