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Box Office Manager

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Legends Global

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Location:
United States , Rochester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

50000.00 - 60000.00 USD / Year
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Job Description:

The Box Office Manager oversees all aspects of the daily operation of the Box Office and its staff, processing orders and payments, and providing unsurpassed customer and guest service for Mayo Civic Center. This individual works with promoters and tours to provide date availability for show inquiries, builds all ticketing for confirmed shows, and ensures all aspects of ticketing is ready and approved for on-sale.

Job Responsibility:

  • Oversees all aspects of the daily operation of the Box Office and its staff
  • Processes orders and payments
  • Provides unsurpassed customer and guest service for Mayo Civic Center
  • Works with promoters and tours to provide date availability for show inquiries
  • Builds all ticketing for confirmed shows
  • Ensures all aspects of ticketing is ready and approved for on-sale
  • Coordinates event information between the promoter, facility personnel, tenant teams and the ticket company
  • Works with event promoter and/or tour to establish ticket pricing and seating configuration
  • Builds and modifies all ticketed events and issues computer access codes
  • Maintains communication with Ticketmaster for any updates and/or revisions
  • Monitors the daily ticket sales for all upcoming events
  • Prepares cash bank and daily accurate inventory of all tickets
  • Responds to customer complaints and service requests
  • Establishes event files that correctly document how the show was built
  • Work with Sales and Marketing Department to ensure show builds are correct and to set up various ticket discounts and promotions
  • Process/fill approved charity tickets requests
  • Track attendance for all events
  • Supervises the Box Office staff, including interviewing, hiring, training, and scheduling
  • Trains appropriate box office personnel on latest Ticketmaster products and technologies
  • Trains the staff on proper cash handling procedures
  • Oversees proper balancing of daily sales for each ticket seller
  • Opens and/or closes ticket window and sells tickets as needed
  • Acts as the on-site Box Office representative on the day of events
  • Establishes and maintains positive, effective working relationships with the promoter and other show personnel
  • Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault
  • Fills reservations for seats by telephone or mail, handles Will-Call window
  • Manages internal, external and groups ticket orders
  • Pays close attention to upcoming events with high/low sales volume, adjusting allotments
  • Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ticket requests
  • Assists General Manager and/or Regional Booking with avails and space holds
  • Works in tandem with venue Finance to provide appropriate ticket and merchandise audit details and reporting

Requirements:

  • A minimum of 3 to 5 years of Box Office / Ticketing experience, preferably with a performing arts, convention center, sports facility, or other multi-purpose public assembly facility
  • Familiarity with ticketing software, preferably Ticketmaster
  • Knowledge of terminology and principles used in Box Office/Sales settings
  • Combination of education and experience may be accepted
  • Ability to work beyond normal business hours as required, based on event calendar
  • Strong listening skills and oral and written communication skills
  • Ability to be on feet or seated for long periods of time
  • Knowledge of operation services and activities of, arena, public assembly facility or convention center programs preferred
  • Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, PowerPoint, and Internet software
  • Knowledge of principles of finance audit and reporting, specifically with ticketing and sales
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
What we offer:
  • medical
  • dental
  • vision
  • life and disability insurance
  • paid vacation
  • 401k plan

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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