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Box Office Manager

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Legends Global

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Location:
United States , Canton

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Oversees ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates.

Job Responsibility:

  • Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual
  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner
  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration
  • Builds and modifies all computer ticket events and issues computer access codes to facility management
  • Coordinates the house scale for all ticket events
  • Maintains communication with ticket company representatives for updates and/or revisions in computer operations
  • Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative
  • Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale
  • Prepares and presents the final box office statement for settlement of each event
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
  • Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules
  • Supervises, instructs, and trains ticket sellers as to the proper selling procedures
  • Assists or sells tickets as needed
  • Opens and or closes ticket window as required
  • Accurately dispenses tickets as requested by patrons
  • accepts payment and makes change accurately
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets
  • Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance
  • Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions
  • Prepares and submits daily report of business transactions
  • Maintains accurate count of tickets sold, money received from ticket sellers and change banks
  • Perform as manager-on-duty when needed
  • Assists with Civic Center projects and duties when necessary
  • Manages the Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units
  • Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws
  • Responsibilities include interviewing, hiring, and training employees
  • planning, assigning, and directing work
  • appraising performance
  • rewarding
  • disciplining employees in conjunction with Human Resources
  • addressing complaints and resolving problems

Requirements:

  • Ability to work with minimal supervision
  • Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed
  • Must be able to speak, read, and write English
  • Must have professional attitude and appearance
  • Bachelor's Degree preferred
  • 3 years related experience required
  • Experience in accounting and customer service essential
  • Box office experience in a similar environment strongly preferred
  • Supervisory experience preferred
  • Excellent communication, problem solving and organizational skills required
  • Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
  • Ability to analyze data and figures
  • Knowledge of supervisory principles and practices
  • Ability to coordinate and schedule staff
  • Excellent good customer service and public relations skills
  • Demonstrated knowledge of ticket selling/box office operations
  • Ability to count money, make change accurately

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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