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Oversees ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates.
Job Responsibility:
Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual
Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner
Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration
Builds and modifies all computer ticket events and issues computer access codes to facility management
Coordinates the house scale for all ticket events
Maintains communication with ticket company representatives for updates and/or revisions in computer operations
Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative
Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale
Prepares and presents the final box office statement for settlement of each event
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules
Supervises, instructs, and trains ticket sellers as to the proper selling procedures
Assists or sells tickets as needed
Opens and or closes ticket window as required
Accurately dispenses tickets as requested by patrons
accepts payment and makes change accurately
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets
Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance
Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions
Prepares and submits daily report of business transactions
Maintains accurate count of tickets sold, money received from ticket sellers and change banks
Perform as manager-on-duty when needed
Assists with Civic Center projects and duties when necessary
Manages the Ticket Sellers or other Box Office staff. Is responsible for the overall direction, coordination, and evaluation of these units
Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws
Responsibilities include interviewing, hiring, and training employees
planning, assigning, and directing work
appraising performance
rewarding
disciplining employees in conjunction with Human Resources
addressing complaints and resolving problems
Requirements:
Ability to work with minimal supervision
Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed
Must be able to speak, read, and write English
Must have professional attitude and appearance
Bachelor's Degree preferred
3 years related experience required
Experience in accounting and customer service essential
Box office experience in a similar environment strongly preferred
Supervisory experience preferred
Excellent communication, problem solving and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Ability to analyze data and figures
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent good customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations