Box Office Assistant

• Process ticket and donation transactions for all live and virtual events
• Handle cash, checks, and credit card transactions with care and confidentiality
• Enter data, create reports and queries, and maintain Salesforce/Patron Manager database
• Complete daily deposit and close out procedures with accuracy
• Greet all visitors and provide excellent customer service
• Answer and direct all incoming phone calls and voicemails
• Handle customer complaints and concerns
• address with appropriate staff
• Maintain tidiness of building exterior, lobby, front desk, and main office
• Record daily count of visitors to Creative Alliance
• Assist other staff with administrative tasks as needed, including event clean up

• Outgoing personality who enjoys interacting with people
• Customer service experience
• Availability to work evenings and weekends
• Experience managing multi-line phones
• Enthusiasm for Creative Alliance’s mission, programs, and workshops

• Patron Services database experience, especially Salesforce or Patron Manager
• Ability to speak Spanish

Employee Sick and Safety time