Box Office and Ticket Attendant

• Perform exceptional customer service
• Well understanding and operation of ticket scanning devices
• Direct and assist patrons with any venue questions
• Assists at the Box Office windows when needed during events, demonstrating excellent customer service by handling difficult customer service or ticketing issues
• Answer questions efficiently and courteously concerning pricing, seating, and upcoming events
• Report to work when scheduled, on time, in proper and clean uniform, including badge
• Personal appearance and grooming must conform to ASM dress code
• Responsible for reporting any issues to management that impede the flow of parking/traffic or ticketing issues

• High school diploma or general education degree (GED) required
• Etix ticketing system experience a plus
• Six months related experience
• Excellent math skills and attention to details
• Required to speak and understand basic English well enough to converse with customers, supervisors, and employees
• Effective communication, interpersonal and organizational skills required
• Ability to work in a fast-paced environment
• Must be able to multi-task between job functions
• Must be able to get along with co-workers, customers, vendors and visitors to the facility
• Must be a team player
• Ability to function independently with minimal supervision
• Follow oral and written instructions and communicate effectively with others in both oral and written form
• Ability to stand for long periods of time during all weather conditions
• Remain flexible and adjust to situations as they occur

Etix ticketing system experience a plus