Boutique Welcome Host

• Responsible for greeting clients and delivering exceptional customer service assistance
• Answer the phone and emails in a timely manner
• Screen customers and monitor access to boutique
• Screen, forward phone calls and emails to the necessary personnel
• Inform retail staff of customer’s arrivals or cancellation of appointments
• Ensure that the boutique area is in presentable condition
• To provide excellent customer service as the first point of contact to welcome customers
• Connecting customers with retail staff based on the appointments arranged
• Share product information to customers when needed
• Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material), prioritize incoming visitor and phone traffic effectively and smoothly
• Key contact person for managing client appointment for the boutique
• Update calendars and schedule meeting for retail staff
• Perform other clerical receptionist duties such as filing the document, photocopying etc.
• Consolidate and order boutique stationaries and grocery order
• Record the boutique traffic data on daily basis and submit the report to relevant managers
• Arrange all staff uniform for laundry service (Twice a week)
• Manage the welcome material inventory (drink and beverages for customer) and inform the person in charge if replenishment requires
• To undertake special project/s or assignment/s that were assigned to you from time to time by the Company

• Minimum 3 to 5 years of relevant experience in hospitality or luxury retail industries
• Strong communication and interpersonal skills
• Possess good problem solving and exceptional prioritising skills
• Well-groomed and possesses a can-do attitude

Audemars Piguet offers a competitive and comprehensive compensation and benefits package