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Monica Vinader Logo Monica Vinader · Sales

Boutique Manager

United Kingdom, Liverpool · Job Posted December 10, 2025
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Job Description

The Concession Manager role is an exciting opportunity to help: drive sales and exceed targets through exceptional customer service and building a client business; people management and coaching to deliver the above; maximise store efficiency through operations management.

Job Responsibility

  • Drive and exceed the sales budget
  • Develop and implement an action orientated business plan for your location
  • Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth a improvement are maximised
  • Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
  • Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
  • Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
  • Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
  • Coach and develop your team through feedback and regular performance reviews to help them develop their career
  • Manage the team in accordance with company policy and procedures, escalating issues as they arise
  • Support the recruitment process, interviewing candidates and compile feedback from trial shifts
  • Implement approved brand and product training program across your team to ensure consistent and effect styling advice and inspiration to all customers
  • Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents brand at all times
  • Ensure in store experience is in line with the guidelines and Brand standard
  • Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues
  • Ensure accurate payment processing and cash handling through regular training of your team
  • Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team

Requirements

  • Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
  • A demonstrated passion for customer service and delivering exceptional customer experiences
  • People management skills and an ability to deal with escalations effectively
  • Commercial awareness with a track record of improving sales, KPIs and driving targets
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure in a fast paced environment with a flexible approach
  • Organised with an ability to produce quality work within deadlines
  • Proactive approach with a solution focused mindset at all times
  • Fully flexible to work across all locations and shift times
  • Ability to document your authorisation to work in the United Kingdom

Nice to have

  • You are a doer
  • You’re a team player
  • You’re humble
  • You are honest, straightforward and transparent
  • You are a good teacher/mentor (approachable and accessible)
  • You want to get your hands dirty
  • You solve problems
  • You are resilient
  • You are flexible
  • You are entrepreneurial, smart, and passionate
  • If you don't know something, you say so. Then go figure it out quickly
  • You love working in a creative environment
  • You have a sense of humour
  • You are an insatiable learner
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