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Boutique Manager

L'OCCITANE EN PROVENCE

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Location:
United Kingdom , Edinburgh

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Category:

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Contract Type:
Not provided

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Salary:

39520.00 - 44200.00 GBP / Year
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Job offer has expired

Job Description:

As an ambassador for L’Occitane, the main responsibilities of this role are to effectively manage the store and to consistently achieve the store objectives and business goals.

Job Responsibility:

  • To oversee and be responsible for the day to day operation of the Boutique
  • To ensure the highest level of customer service is given through L’Occi way
  • To effectively delegate, prioritize, direct and supervise all boutique employees
  • To drive KPI’S and drive results in order to reach and exceed targets
  • Have a strong understanding of different market types and customers
  • To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales
  • Full accountability on all aspects of stock management
  • To have the confidence and ambition to identify new and innovative ways to drive incremental sales
  • To embrace virtual social selling & looking for opportunity to drive the business forward digitally
  • To lead by example and take overall responsibility for coaching and mentoring the team
  • To maintain staff turnover by recruiting the right people and to deliver on all required training
  • To effectively demonstrate people management, to coach & develop all team members to maximize their own potential
  • Use our commercial reporting system (Tableau) to review performance to make commercial decisions
  • Coordination of the store schedule and management of team time keeping, absence reporting and payroll
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Seek opportunities to support Brand through project work
  • To maintain good working relationships with Centre management/ BID teams
  • Ensure all online training is completed
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience
  • Support in-Boutique and external customer events
  • Adhere to Company policies and procedures at all times

Requirements:

  • A love of retail, demonstrated by 3 year’s plus of retail management experience
  • Proven commercial acumen
  • Clear communication skills – Communicates confidently and effectively in group situations
  • Achieving Results – Drives financial objectives personally & within the team
  • Business and Competitor Awareness
  • Self-Motivation – Proactively seeks ways to enhance own performance
  • Customer Focus – Develops team to exceed customer expectations
  • Planning & Prioritising – Is able to prioritise tasks to achieve objectives
  • Problem Solving & Decision Making – Confident in making decisions without input from Senior Management
What we offer:
  • Discretionary Company Bonus scheme
  • Contribution Pension Scheme
  • Holiday Allowance – above statutory
  • Flexible Bank Holidays
  • Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
  • Hybrid working for Office based staff– 3 days in the office
  • Work from Anywhere Policy – up to 4 weeks a year
  • Volunteering 1 Day
  • Half day leave for Birthday
  • One day’s holiday for NewlyWeds
  • Discount Scheme
  • Product allocation
  • Company benefits platform
  • Cycle to work scheme through Reward Gateway
  • Travel Loan through Reward Gateway
  • Subsidised health & wellbeing plan
  • Long service awards

Additional Information:

Job Posted:
January 08, 2026

Expiration:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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