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As an ambassador for L’Occitane, the main responsibilities of this role are to effectively manage the store and to consistently achieve the store objectives and business goals.
Job Responsibility:
To oversee and be responsible for the day to day operation of the Boutique
To ensure the highest level of customer service is given through L’Occi way
To effectively delegate, prioritize, direct and supervise all boutique employees
To drive KPI’S and drive results in order to reach and exceed targets
Have a strong understanding of different market types and customers
To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales
Full accountability on all aspects of stock management
To have the confidence and ambition to identify new and innovative ways to drive incremental sales
To embrace virtual social selling & looking for opportunity to drive the business forward digitally
To lead by example and take overall responsibility for coaching and mentoring the team
To maintain staff turnover by recruiting the right people and to deliver on all required training
To effectively demonstrate people management, to coach & develop all team members to maximize their own potential
Use our commercial reporting system (Tableau) to review performance to make commercial decisions
Coordination of the store schedule and management of team time keeping, absence reporting and payroll
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
Seek opportunities to support Brand through project work
To maintain good working relationships with Centre management/ BID teams
Ensure all online training is completed
Always provide the highest level of service to ensure all customers have an exceptional shopping experience
Support in-Boutique and external customer events
Adhere to Company policies and procedures at all times
Requirements:
A love of retail, demonstrated by 3 year’s plus of retail management experience
Proven commercial acumen
Clear communication skills – Communicates confidently and effectively in group situations
Achieving Results – Drives financial objectives personally & within the team
Business and Competitor Awareness
Self-Motivation – Proactively seeks ways to enhance own performance
Customer Focus – Develops team to exceed customer expectations
Planning & Prioritising – Is able to prioritise tasks to achieve objectives
Problem Solving & Decision Making – Confident in making decisions without input from Senior Management
What we offer:
Discretionary Company Bonus scheme
Contribution Pension Scheme
Holiday Allowance – above statutory
Flexible Bank Holidays
Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
Hybrid working for Office based staff– 3 days in the office