Boutique Manager (Luxury Watches) Job at Randstad (Kuala Lumpur)

Retail Sales Advisor

This is a dual location role - Breguet Boutique and Selfridges. The Retail Sales...

Location

United Kingdom , London

Salary:

Not provided

Swatch Group

Expiration Date

Until further notice

Requirements

Previous sales experience in a luxury Retail boutique ideally within watches or jewelry
Proven track record of meeting or exceeding sales targets
Experience in customer relationship management and building a loyal client base
Passion for luxury products and delivering an exceptional customer experience
Ability to build rapport with high-net-worth individuals and provide a tailored, luxurious shopping experience
Knowledge of luxury brands, products, and industry trends
Strong communication and interpersonal skills
High levels of professionalism and a polished appearance
Self-motivated, proactive, and results-driven
Team player with good interpersonal skills and a "can do" attitude

Job Responsibility

Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets
Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences
Achieve and exceed individual sales targets through proactive selling and closing techniques
Upsell and cross-sell products to maximize revenue, while maintaining a luxury customer experience
Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences
Propose clients for, and participate in, local activation events in line with the Brand Universe
Ensure requests and enquiries (online, email, phone) are followed up in a timely manner
Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge
Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters
Provide reliable information to customers in all matters relating to sales and customer service

Assistant Boutique Manager

We are seeking a highly organized and proactive Assistant Boutique Manager to jo...

Location

Czechia , Prague

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Several years of experience in luxury retail, ideally in the watch or jewellery sector, or in the hospitality industry
Strong sales skills and the ability to build long‑term client relationships through excellent service
Experience in team leadership and coaching, combined with a passion for leadership
A strong network in Prague and excellent communication skills
Strong organisational skills and a structured working style in both front- and back‑of‑house areas
Business‑fluent Czech and English skills

Job Responsibility

You inspire our clients on the sales floor by providing personalised advice and outstanding service
You ensure smooth operations behind the scenes, monitor stock levels, coordinate deliveries, and support overall boutique organisation
You motivate and coach the sales team, foster a strong team dynamic, and ensure that our high standards are consistently upheld
You maintain and expand your existing network in Prague to attract new clients and build long‑term relationships
You implement sales strategies and actively contribute to achieving the boutique’s targets

What we offer

A professional and appreciative work environment within an internationally renowned company
Varied responsibilities within a dynamic, family‑oriented team
Development opportunities and exciting insights into the world of high‑quality products
A subsidy for sports and wellness offerings in your city

Fulltime

Welcome Host

The present and future of Audemars Piguet are built on the invaluable contributi...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a similar position
Experience in luxury watch industry is a plus
Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively
Fluent English language skills are a must, Arabic a plus
Great sense of initiative
Excellent interpersonal and organizational skills
Excellent customer management skills

Job Responsibility

Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients
Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
Provide a welcoming atmosphere that conveys warmth, courtesy, elegance and simplicity while taking care of clients’ well-being and actively listening to their needs, offering personalized service
Act as the client's primary point of contact, coordinating all appointments and ensuring seamless transitions throughout their visit
Ensure all clients are comfortable during their stay, providing refreshments according to the AP guidelines and offering assistance with any requests
Anticipate colleagues' needs and proactively assist with any concerns
Respond to client feedback, both positive and negative, with a focus on continuous improvement
Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail
Foster open and professional communication with the team to ensure a cohesive, productive and professional team environment
Maintain a positive and supportive attitude towards team members, serving as a role model for client experience and service excellence

What we offer

Audemars Piguet offers a competitive and comprehensive compensation and benefits package

Fulltime

Welcome Host

The present and future of Audemars Piguet are built on the invaluable contributi...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a similar position
Experience in luxury watch industry is a plus
Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively
Fluent English language skills are a must, Arabic a plus
Great sense of initiative
Excellent interpersonal and organizational skills
Excellent customer management skills

Job Responsibility

Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients
Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
Provide a welcoming atmosphere that conveys warmth, courtesy, elegance and simplicity while taking care of clients’ well-being and actively listening to their needs, offering personalized service
Act as the client's primary point of contact, coordinating all appointments and ensuring seamless transitions throughout their visit
Ensure all clients are comfortable during their stay, providing refreshments according to the AP guidelines and offering assistance with any requests
Anticipate colleagues' needs and proactively assist with any concerns
Respond to client feedback, both positive and negative, with a focus on continuous improvement
Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail
Foster open and professional communication with the team to ensure a cohesive, productive and professional team environment
Maintain a positive and supportive attitude towards team members, serving as a role model for client experience and service excellence

What we offer

Audemars Piguet offers a competitive and comprehensive compensation and benefits package

Fulltime

Technical Advisor

The ability to represent the AP brand as a Technical Advisor: as a Technician pr...

Location

China , Hangzhou

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Product Knowledge - Familiar with Audemars Piguet brand history, product collections, and competitive advantages
understanding of watchmaking craftsmanship and complications
Industry Awareness - Understanding of fashion and luxury market dynamics, with high-end brand service awareness
Communication Skills - Ability to explain technical concepts to customers in accessible language
strong verbal and written communication abilities
Customer Service Orientation - Serve customers with a positive attitude, striving to enhance customer satisfaction and experience
Teamwork - Team player who actively participates in boutique activities and collaborates effectively with colleagues
System Operation - Proficient in using CRM customer management systems with basic computer skills
Learning Ability - Enthusiastic about continuously learning product knowledge and service skills
adaptable to the high standards of the luxury retail industry

Job Responsibility

After-Sales Service Management - Responsible for the entire watch repair process, including registration, photo documentation, progress tracking, collection, and etc
Client Care Service - Provide timely updates on repair progress to customers, conduct follow-up calls, and build and maintain strong customer relationships
Technical Support Service - Provide quick repair services (strap replacement, link addition/removal, water resistance testing)
answer customer questions about complications from a technical perspective
Spare Parts Inventory Management - Responsible for daily spare parts management in the boutique, conduct regular inventory checks, develop parts replenishment plans, and control costs
Sales Support - Actively participate in boutique sales, promote Audemars Piguet products (watches, jewelry), and assist the team in achieving sales targets
Internal Training - Provide training to boutique staff on movements, materials, product performance, and enhance the team's professional expertise
Customer Relationship Management - proficiently use CRM system, develop and maintain customer resources, and maintain regular communication with clients
Brand Experience Delivery - Serve customers with a professional and positive attitude, conveying brand value and luxury experience

What we offer

Audemars Piguet offers a competitive and comprehensive compensation and benefits package

Fulltime

Technical Advisor

The ability to represent the AP brand as a Technical Advisor: as a Technician pr...

Location

China , Beijing

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Product Knowledge - Familiar with Audemars Piguet brand history, product collections, and competitive advantages
understanding of watchmaking craftsmanship and complications
Industry Awareness - Understanding of fashion and luxury market dynamics, with high-end brand service awareness
Communication Skills - Ability to explain technical concepts to customers in accessible language
strong verbal and written communication abilities
Customer Service Orientation - Serve customers with a positive attitude, striving to enhance customer satisfaction and experience
Teamwork - Team player who actively participates in boutique activities and collaborates effectively with colleagues
System Operation - Proficient in using CRM customer management systems with basic computer skills
Learning Ability - Enthusiastic about continuously learning product knowledge and service skills
adaptable to the high standards of the luxury retail industry

Job Responsibility

After-Sales Service Management - Responsible for the entire watch repair process, including registration, photo documentation, progress tracking, collection, and etc.
Client Care Service - Provide timely updates on repair progress to customers, conduct follow-up calls, and build and maintain strong customer relationships.
Technical Support Service - Provide quick repair services (strap replacement, link addition/removal, water resistance testing)
answer customer questions about complications from a technical perspective.
Spare Parts Inventory Management - Responsible for daily spare parts management in the boutique, conduct regular inventory checks, develop parts replenishment plans, and control costs
Sales Support - Actively participate in boutique sales, promote Audemars Piguet products (watches, jewelry), and assist the team in achieving sales targets.
Internal Training - Provide training to boutique staff on movements, materials, product performance, and enhance the team's professional expertise.
Customer Relationship Management - proficiently use CRM system, develop and maintain customer resources, and maintain regular communication with clients.
Brand Experience Delivery - Serve customers with a professional and positive attitude, conveying brand value and luxury experience.

What we offer

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Fulltime

Technical Advisor

The ability to represent the AP brand as a Technical Advisor as a Technician pro...

Location

China , Beijing

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Product Knowledge - Familiar with Audemars Piguet brand history, product collections, and competitive advantages
understanding of watchmaking craftsmanship and complications
Industry Awareness - Understanding of fashion and luxury market dynamics, with high-end brand service awareness
Communication Skills - Ability to explain technical concepts to customers in accessible language
strong verbal and written communication abilities
Customer Service Orientation - Serve customers with a positive attitude, striving to enhance customer satisfaction and experience
Teamwork - Team player who actively participates in boutique activities and collaborates effectively with colleagues
System Operation - Proficient in using CRM customer management systems with basic computer skills
Learning Ability - Enthusiastic about continuously learning product knowledge and service skills
adaptable to the high standards of the luxury retail industry

Job Responsibility

After-Sales Service Management - Responsible for the entire watch repair process, including registration, photo documentation, progress tracking, collection, and etc.
Client Care Service - Provide timely updates on repair progress to customers, conduct follow-up calls, and build and maintain strong customer relationships.
Technical Support Service - Provide quick repair services (strap replacement, link addition/removal, water resistance testing)
answer customer questions about complications from a technical perspective.
Spare Parts Inventory Management - Responsible for daily spare parts management in the boutique, conduct regular inventory checks, develop parts replenishment plans, and control costs
Sales Support - Actively participate in boutique sales, promote Audemars Piguet products (watches, jewelry), and assist the team in achieving sales targets.
Internal Training - Provide training to boutique staff on movements, materials, product performance, and enhance the team's professional expertise.
Customer Relationship Management - proficiently use CRM system, develop and maintain customer resources, and maintain regular communication with clients.
Brand Experience Delivery - Serve customers with a professional and positive attitude, conveying brand value and luxury experience.

What we offer

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Fulltime

Welcome Host

The Welcome Host provides expert brand knowledge, ensures a seamless and persona...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Audemars Piguet

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a similar position
Experience in luxury watch industry is a plus
Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively
Fluent English language skills are a must, Arabic a plus
Great sense of initiative
Excellent interpersonal and organizational skills
Excellent customer management skills

Job Responsibility

Demonstrate mastery of AP brand fundamentals, history, heritage, products, and services
Proactively enhance knowledge of industry trends
Provide a welcoming atmosphere conveying warmth, courtesy, elegance, and simplicity
Act as the client's primary point of contact, coordinating appointments
Ensure client comfort, provide refreshments per AP guidelines
Anticipate and assist with colleagues' needs
Respond to client feedback for continuous improvement
Seek ways to enhance the client experience
Foster open and professional communication with the team
Maintain a positive and supportive attitude

What we offer

Competitive and comprehensive compensation and benefits package

Fulltime

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Boutique Manager (Luxury Watches)

Randstad

Location:
Malaysia , Kuala Lumpur

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 19, 2026

Expiration:
July 09, 2026

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Boutique Manager (Luxury Watches)

Randstad

Location:Malaysia , Kuala Lumpur

Category:Sales

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:May 19, 2026

Expiration:July 09, 2026

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Job Posted:
May 19, 2026

Expiration:
July 09, 2026