Boutique Director

• Ensure you and your team maintain the highest level of brand and product knowledge
• Stay up-to-date on competitor's products and industry trends
• Continuously enhance your knowledge and skills
• Establish a positive atmosphere and lead your team in delivering superior client experience
• Develop and maintain meaningful relationships with clients
• Continuously monitor client feedback and Quality Visits results
• Coach team members on delivering exceptional client service
• Maintain a clean and organized boutique environment
• Effectively communicate and explain the sales objectives and KPIs to your team
• Drive business and maximize sales
• Collaborate with other boutiques and AP stakeholders
• Develop and manage a budget for your boutique
• Provide regular reports and updates on boutique performance
• Lead your team by example
• Develop and maintain strong relationships with team members
• Provide regular coaching and feedback to team members
• Deploy training programs to onboard new team members
• Foster a sense of ownership and accountability among team members
• Ensure all employees align with AP's Dress Code and Grooming Guidelines
• Recruit, and train new team members
• Ensure compliance with all AP company policies and procedures
• Ensure the clean and accurate management of client data in the CRM
• Continuously monitor and evaluate operational processes
• In close collaboration with the affiliate, develop and maintain relationships with vendors and suppliers
• With the support of the affiliate Finance team, monitor and manage expenses and budget
• Ensure that all equipment and systems are well maintained
• Ensure proactivity in providing affiliate with proper activation plan for your boutique

• Minimum of 5 years of experience in a managerial position in luxury watch industry is a must
• Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively
• Fluent English language skills are a must, Arabic a plus
• Great sense of initiative
• Excellent interpersonal and organizational skills
• Excellent customer management skill
• Great team management & development

Arabic

Competitive and comprehensive compensation and benefits package