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Be an ambassador and a leader in this success of the boutique and be accountable for providing best customer experience, for pre and post selling of the products of the boutique, for product and brand promotion and for making productive contributions by executing assigned work, within given time frames and in ways that meet objectives. Demonstrate exemplary behavior and strong leadership, taking initiatives within the team. Bring solutions at any time. Play a key role in the development of sales. Substitute the Boutique manager in case of his/her absence.
Job Responsibility:
Replace the boutique manager while his/her absence
Participate actively to develop a new sales opportunities and client relationship development in line with objectives
Ensure the optimal customer experience in the boutique for new sales, customer service and all visitors. Provide reliable accurate and first class customer service
In depth products knowledge and prices. Able to explain estimates repairs
Ensure quality set up and organization of the boutique / front and back office
Coordinate the internal and external events- individual and with the team
Be an expert of all IT/Sales/ CRM/ Back Office tools and be a point of reference for the team on these tools
Assist strongly the boutique Director by leading, coaching, developing the hard and soft skills and sales spirit of the team in line with sales strategy and objectives
Manage staff and operations planning
Insure recruitment, integration, coaching, development, task definition, organization and follow up the sale trainees
Collect CRM data and follow selling plans to create selling opportunities
provide administrative and operational support on daily tasks and for specific Marketing events
Manage client relationship and client experience within the boutique, handle effectively complex selling situations and respond to complaints effectively
Client orientation, quality commitment and sense of initiative