Boutique Assistant Manager

• Replace the boutique manager while his/her absence
• Participate actively to develop a new sales opportunities and client relationship development in line with objectives
• Ensure the optimal customer experience in the boutique for new sales, customer service and all visitors. Provide reliable accurate and first class customer service
• In depth products knowledge and prices. Able to explain estimates repairs
• Ensure quality set up and organization of the boutique / front and back office
• Coordinate the internal and external events- individual and with the team
• Be an expert of all IT/Sales/ CRM/ Back Office tools and be a point of reference for the team on these tools
• Assist strongly the boutique Director by leading, coaching, developing the hard and soft skills and sales spirit of the team in line with sales strategy and objectives
• Manage staff and operations planning
• Insure recruitment, integration, coaching, development, task definition, organization and follow up the sale trainees
• Collect CRM data and follow selling plans to create selling opportunities
• provide administrative and operational support on daily tasks and for specific Marketing events
• Manage client relationship and client experience within the boutique, handle effectively complex selling situations and respond to complaints effectively
• Client orientation, quality commitment and sense of initiative

5 years on Luxury Industry

Professional development opportunities