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Boutique and Concession Manager

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Monica Vinader

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You’ll be a people focussed, product passionate, inspiring and innovative leader with a drive to lead your team to success, both commercially and operationally to achieve sales targets, cultivate a new customer base and exceed our customer expectations. You will have a strong clienteling background in a similar size business.

Job Responsibility:

  • Drive and exceed the sales budget
  • Develop and implement an action orientated business plan for your location
  • Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
  • Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
  • Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
  • Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
  • Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
  • Coach and develop your team through feedback and regular performance reviews to help them develop their career
  • Confidence with managing performance concerns and supporting the employee to success
  • Manage the team in accordance with company policy and procedures, escalating issues as they arise
  • Support the recruitment process, interviewing candidates, managing the probation process
  • Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers
  • Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times
  • Ensure in store experience is in line with the guidelines and Brand standard
  • Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues
  • Ensure accurate payment processing and cash handling through regular training of your team
  • Ensure the appropriate processing of in-store services (including engraving, and aftercare) through regular training of your team

Requirements:

  • A solid background in Retail Management
  • Experience in a busy selling environment, ideally within a luxury brand
  • Demonstrable experience in high service guest interaction and customer relationship management
  • Natural leadership skills to get the best of your high performing team both individually and collectively
  • A demonstrated passion for customer service and delivering exceptional customer experiences
  • People management skills and an ability to deal with escalations effectively
  • Commercial awareness with a track record of improving and driving sales, KPIs and driving targets
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure in a fast paced environment with a flexible approach
  • Organised with an ability to produce quality work within deadlines
  • Proactive approach with a solution focused mindset at all time
  • Ability to document your authorisation to work in the United Kingdom
What we offer:
  • Generous staff discount for personal use and friends and family discount code
  • Workplace pension scheme
  • Retail management Bonus
  • Paid volunteering days to support charitable causes
  • Perkbox flexi points every month for discounts with other brands
  • Length of service awards for key milestones one, three, five and ten years
  • Tech scheme and cycle to work scheme
  • Financial Assistance - Loan / Advance payments
  • Private healthcare
  • Life Assurance
  • Employee Assistance Programme 24/7

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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