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Bothy Host

United Kingdom, Heckfield 26767.13 GBP / Year · Job Posted April 12, 2026
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Job Description

We are looking for Bothy Host for our wonderful Bothy. As a key member of the team you will endeavour to offer this opportunity to every visitor and in every interaction that takes place at the Bothy. To understand and share the slow time of Heckfield estate and weave the Bothy into its landscape, connecting all back to nature. The position will offer you an opportunity to work on a beautiful country estate and be a part of an exceptional team which strive to deliver exceptional customer service to each other and guests.

Job Responsibility

  • Provide a warm, friendly and professional welcome to all guests
  • Maintain the highest standard of guest service by following the Bothy Protocols and displaying genuine care and attention to detail
  • Conduct tours for Bothy guests
  • Act as an ambassador for the Bothy at all times
  • Consistently record guest preferences accurately updating guest profiles and communicating any relevant information to colleagues
  • Ensure guest confidentiality is maintained at all times including data protection, medical details, and any information provided in confidence by the client
  • Co-ordinate guest consultation records with therapists and ensure all necessary information of guests are shared with therapist in time
  • Ensure you feel fully confident in all aspects of the spa operational system
  • Complete daily opening and closing procedures as per operating manual
  • Liaise with other hotel departments to ensure guest needs are met and communicated
  • Maintain a good knowledge of all aspects of Heckfield Place

Requirements

  • Excellent oral and written English communicational skills
  • Previous customer service experience
  • Good computer skills

What we offer

  • Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
  • Increased holiday allowance
  • Vitality healthcare cover
  • Employee assistance programme
  • Life assurance scheme (from day one, covering up to 2x your annual salary)
  • 50% F&B discount when dining in our restaurants
  • Company sick pay
  • Enhanced maternity pay
  • Enhanced paternity pay
  • Recruit a Friend bonus (£1000)
  • Monthly employee recognition scheme
  • Annual employee parties
  • Free staff meals
  • 50% discount on Wildsmith Skin products
  • Heckfield Plus - online discounts
  • New baby gift
  • Christmas gift

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Bothy Host

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Head of Bothy Operations

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  • Maintain the highest standards of cleanliness throughout the Bothy
  • Supervise a safe pool operation, monitor and keep an updated Health and Safety system
  • To supervise the team of Bothy attendants, Bothy practitioners, Bothy host Movement Team, Night cleaners and ensure a clean, well-maintained facility
  • Manage and run the expanded Lower Lake activities
  • Manage performance across all areas of the Bothy space
  • Ensure that we connect with each guest, each other and our environment to maximize the wellbeing experience for all
  • Follow any given hotel policy and procedure as required, demonstrate Awareness of hotel H&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines
  • Have clear communication with the Bothy team and the rest of the hotel, be a part of regular team meetings and attend morning and weekly meetings as required
  • To manage the smooth running of the daily operations
  • Drive performance across all areas of the Bothy space.
Job Responsibility
Job Responsibility
  • Maintain the highest standards of cleanliness throughout the Bothy
  • Supervise a safe pool operation, monitor and keep an updated Health and Safety system
  • To supervise the team of Bothy attendants, Bothy practitioners, Bothy host Movement Team, Night cleaners and ensure a clean, well-maintained facility
  • Manage and run the expanded Lower Lake activities
  • Manage performance across all areas of the Bothy space
  • Ensure that we connect with each guest, each other and our environment to maximize the wellbeing experience for all
  • Follow any given hotel policy and procedure as required, demonstrate Awareness of hotel H&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines
  • Have clear communication with the Bothy team and the rest of the hotel, be a part of regular team meetings and attend morning and weekly meetings as required
  • To manage the smooth running of the daily operations
  • Drive performance across all areas of the Bothy space.
What we offer
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  • Salary discussed on successful application
  • Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours after completed probation)
  • Increased holiday allowance
  • Vitality healthcare cover
  • Employee assistance programme
  • Life assurance scheme (from day one, covering up to 2x your annual salary)
  • 50% F&B discount when dining in our restaurants
  • Company sick pay
  • Enhanced maternity pay
  • Enhanced paternity pay
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Head of Bothy Operations

The Bothy sits looking out over our secluded corner of Hampshire countryside, hu...
Location
Location
United Kingdom , Heckfield
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Maintain the highest standards of cleanliness throughout the Bothy
  • Supervise a safe pool operation, monitor and keep an updated Health and Safety system
  • To supervise the team of Bothy attendants, Bothy practitioners, Bothy host Movement Team, Night cleaners and ensure a clean, well-maintained facility
  • Manage and run the expanded Lower Lake activities
  • Manage performance across all areas of the Bothy space
  • Ensure that we connect with each guest, each other and our environment to maximize the wellbeing experience for all
  • Follow any given hotel policy and procedure as required, demonstrate Awareness of hotel H&S policies and procedures and ensure all procedures are conducted safely and within H&S guidelines
  • Have clear communication with the Bothy team and the rest of the hotel, be a part of regular team meetings and attend morning and weekly meetings as required
  • To manage the smooth running of the daily operations
  • Drive performance across all areas of the Bothy space
What we offer
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  • Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours after completed probation)
  • Increased holiday allowance
  • Vitality healthcare cover
  • Employee assistance programme
  • Life assurance scheme (from day one, covering up to 2x your annual salary)
  • 50% F&B discount when dining in our restaurants
  • Company sick pay
  • Enhanced maternity pay
  • Enhanced paternity pay
  • Recruit a Friend bonus (£1000)
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Head Host

We are looking for a Head Host for our wonderful Bothy. The Bothy is a space whe...
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Expiration Date
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  • Maintain the highest standard of guest service by following the Bothy Protocols and displaying genuine care and attention to detail
  • To manage the smooth running of the daily operations focusing on the key areas of responsibilities, front of house, reservation, retail
  • Produce Host rota at least one months in advance and make the necessary adjustments in line with business needs, unexpected events by flexible scheduling
  • Practice full responsibility of Bothy host staff coverage during spa operational hours by liaising with staff, supervisors and managers
  • Ensure the team is fully trained in all aspects of the spa operating system and follow procedure according to the agreed sop’s
  • Consistently record guest preferences accurately updating guest profiles and communicating any relevant information to colleagues
  • Excellent oral and written English communicational skills
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  • Good computer skills
  • Liaise with other hotel departments to ensure guest needs are met and communicated
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  • Maintain the highest standard of guest service
  • Manage the smooth running of daily operations focusing on front of house, reservation, retail
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  • Ensure the team is fully trained in all aspects of the spa operating system
  • Consistently record guest preferences accurately
  • Liaise with other hotel departments to ensure guest needs are met
  • Maintain a good knowledge of all aspects of Heckfield Place
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  • Increased holiday allowance
  • Vitality healthcare cover
  • Employee assistance programme
  • Life assurance scheme (from day one, covering up to 2x your annual salary)
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