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We are looking for Bothy Host for our wonderful Bothy. As a key member of the team you will endeavour to offer this opportunity to every visitor and in every interaction that takes place at the Bothy. To understand and share the slow time of Heckfield estate and weave the Bothy into its landscape, connecting all back to nature. The position will offer you an opportunity to work on a beautiful country estate and be a part of an exceptional team which strive to deliver exceptional customer service to each other and guests.
Job Responsibility:
Provide a warm, friendly and professional welcome to all guests
Maintain the highest standard of guest service by following the Bothy Protocols and displaying genuine care and attention to detail
Conduct tours for Bothy guests
Act as an ambassador for the Bothy at all times
Consistently record guest preferences accurately updating guest profiles and communicating any relevant information to colleagues
Ensure guest confidentiality is maintained at all times including data protection, medical details, and any information provided in confidence by the client
Co-ordinate guest consultation records with therapists and ensure all necessary information of guests are shared with therapist in time
Ensure you feel fully confident in all aspects of the spa operational system
Complete daily opening and closing procedures as per operating manual
Liaise with other hotel departments to ensure guest needs are met and communicated
Maintain a good knowledge of all aspects of Heckfield Place
Requirements:
Excellent oral and written English communicational skills
Previous customer service experience
Good computer skills
What we offer:
Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
Increased holiday allowance
Vitality healthcare cover
Employee assistance programme
Life assurance scheme (from day one, covering up to 2x your annual salary)