Bot Designer, Allianz

Allianz

Location:
Spain, Barcelona

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Our Conversational AI (CAI) Tribe is focused on revolutionizing customer care with AI-driven Voice and Chatbot services, in collaboration with Contact Center Solutions (CCS). As a Bot Designer, you will develop and optimize chat and voice bots, enhance business value, customer satisfaction, and scale our Conversational AI solutions.

Job Responsibility:

Lead technical projects to enhance CAI solutions, focusing on innovation and scalability
drive innovation within the CAI Bot Development Center of Excellence
collaborate with the Implementation Squad for smooth project deliveries
address project issues and provide use case guidance
integrate new features and third-party systems whilst contributing to positive business cases and profitability
implement new features and external integrations
design, develop, and optimize chat and voice bots
train bot NLU models and analyze performance
enhance Generative AI applications (e.g., FAQ systems, Copilot, text summarization)
provide project estimations and risk mitigation strategies
maintain documentation and guidelines
deliver valued services to customers
deliver training programs for team members and customers

Requirements:

Expertise in Conversational AI platforms (e.g., Cognigy, IBM Watson, Google Dialogflow)
knowledge of third-party system integration techniques as well as the ability to create documentation and training materials
strong problem-solving and analytical skills, communicative and collaborative attitude
proficiency in Python, NodeJS and JavaScript
experience in chat and voice bot development with strong Generative AI application knowledge
excellent English communication skills
German/Spanish is a plus
experience with international teams in a multicultural setting
degree in Computer Science, Software Engineering or related field

Nice to have:

German
Spanish

What we offer:

Hybrid work model incl. up to 25 days per year working from abroad
company bonus scheme
pension
employee shares program
multiple employee discounts
career development and digital learning programs
international career mobility
lifelong learning
flexible working
health and wellbeing offers
healthcare and parental leave benefits
support to balance family and career
experience-based career break return programs

Additional Information:

Job Posted:
May 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Bot Designer