Borrower Support Specialist Jobs

OneMain Financial

Location:
United States, Baltimore

Category:
Customer Service

Contract Type:
Not provided

Salary:

30.00 - 35.00 USD / Hour

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Job Description:

In the Role: Processing of select Borrower’s assistance approvals with adherence to policy; Respond to telephone inquiries regarding decisions rendered (in bound/out bound calls); Keeping up to date on company policies and procedures to ensure compliance; Identify and escalate significant issues to management; Ability to handle special projects as designated by management; Reviewing submissions for select borrower’s assistance program approvals and processing, such as Deferments, Loan Modifications, and Re-Ages. Respond to telephone inquiries regarding decisions rendered. Understand company policies and procedures.

Job Responsibility:

Processing of select Borrower’s assistance approvals with adherence to policy
Respond to telephone inquiries regarding decisions rendered (in bound/out bound calls)
Keeping up to date on company policies and procedures to ensure compliance
Identify and escalate significant issues to management
Ability to handle special projects as designated by management
Reviewing submissions for select borrower’s assistance program approvals and processing, such as Deferments, Loan Modifications, and Re-Ages

Requirements:

Bachelor’s degree in a related field or equivalent experience
1-3 years’ experience of analysis
Strong oral and written communication
Understand company policies and procedures
Ability to perform in a high volume work environment
Excellent PC skills including advanced knowledge of Microsoft office
Strong problem solving skills, analytical skills, attention to detail
the ability to prioritize work to meet set deadlines
Ability to work in partnership with others and in a team environment
Ability to work independently, with minimal supervision

What we offer:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Access to Talkspace and Hinge for on-demand physical therapy via an app
Family back-up care

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Borrower Support Specialist