Bookings Coordinator Job at Noble Live-In Care (Nottingham)

Job Description

Play a key role in supporting healthcare services by scheduling Nurses and Carers across a variety of care settings. In this fast-paced and rewarding role, you'll be at the heart of our operations, ensuring continuity of care, filling shifts efficiently, and maintaining high standards of responsiveness for both clients and staff. You’ll also have the opportunity to build strong relationships with our existing clients, uncover new staffing needs, and help drive the continued success and growth of the branch.

Job Responsibility

Manage incoming client shift requests, ensuring all requirements are accurately logged in our internal booking system
Efficiently allocate available Nurses and Carers to shifts, matching the right people to the right roles while balancing client needs and staff availability
React quickly and professionally to last-minute changes, maintaining a seamless service at all times
Confirm bookings promptly and accurately with both clients and staff
Keep clear, up-to-date records of all shift allocations, changes, and communications
Build and maintain strong, positive relationships with clients to encourage repeat business and long-term partnerships
Proactively engage with clients to uncover additional staffing needs and convert these into confirmed bookings
Work closely with Recruitment Consultants to ensure a strong pipeline of candidates is available to meet client demand
Contribute to the growth and performance of the branch by consistently achieving high booking volumes
Be a trusted point of contact for both clients and healthcare professionals, delivering outstanding customer service every step of the way

Requirements

Previous experience in a healthcare setting—ideally in roles such as Care Coordinator, Rota Officer, or Bookings Administrator
Strong organisational and time-management skills, with the ability to juggle multiple priorities
Excellent communication skills, both written and verbal, with the confidence to influence and engage others
A calm and focused approach under pressure in a fast-paced, ever-changing environment
A proactive, solution-focused mindset and a high level of reliability and professionalism
Confidence in speaking with clients and promoting services to help grow our business

Nice to have

Experience in care or healthcare recruitment
Familiarity with rota management or booking systems
Knowledge of staffing compliance and safeguarding practices

What we offer

Thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses
Support to develop your career, either within your branch or the wider City & County Healthcare Group
Benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more
25 Days Holiday
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay*
Death in Service Payment*
Occupational Sick Pay

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Bookings Coordinator

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