Booking Coordinator

• Managing Bookings: Oversee online and telephone bookings for private services, ensuring a seamless experience for every customer
• Customer Engagement: Respond to enquiries via email, Facebook, live chat, and telephone, providing timely information and assistance
• Service Excellence: Maintain high customer satisfaction by managing waiting times and escalating issues when necessary
• Collaboration: Work closely with the operational team to ensure clear communication and alignment with customer expectations
• Data Management: Record customer details accurately in our database and ensure all processes are completed for appointment bookings
• Continuous Improvement: Support the development and maintenance of processes as part of their commitment to quality service

• A good general education and customer care training or equivalent experience
• Strong IT skills and the ability to navigate various systems efficiently
• An excellent telephone manner and a friendly, approachable attitude
• Knowledge of private services and diagnostic imaging is a plus!
• A team-oriented mindset with the ability to work collaboratively with colleagues across different departments

Knowledge of private services and diagnostic imaging

free parking on site