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Booking Coordinator

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Office Angels

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Location:
United Kingdom , Leeds

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Booking Coordinator role in private healthcare, converting enquiries into bookings and ensuring outstanding patient experience across various communication channels

Job Responsibility:

  • Convert inbound enquiries into bookings by identifying needs, and listening for upsell and cross-referral opportunities
  • Manage enquiries from all channels within agreed SLAs
  • Provide accurate information on services, pricing, and availability
  • Complete all booking processes, confirmations, and onward referrals efficiently
  • Maintain precise records in all systems
  • Feedback to management on common issues occurring to improve patient processes

Requirements:

  • Proven experience in sales or contact centre roles with a strong record of meeting targets
  • Confident communicator with an excellent telephone manner and written skills
  • Strong multitasking and prioritisation abilities in a fast-paced environment
  • Proficient in CRM and booking tools
  • comfortable with utilising webchat, emails, and telephone calls
  • High attention to detail, data accuracy, and GDPR awareness
  • Positive, resilient, target-driven, and patient-centric mindset

Nice to have:

  • Familiarity with private healthcare and services
  • Experience with scheduling or diary systems
  • Understanding of self-pay and insured patient journeys

Additional Information:

Job Posted:
November 06, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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