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Booking Centre Administrator

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Great Western Hospitals NHS Foundation Trust

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Location:
United Kingdom , Swindon

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Contract Type:
Not provided

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Salary:

24465.00 GBP / Year

Job Description:

To provide an excellent, professional and friendly service to patients when booking their Outpatient appointments, booking first and follow-up appointments in accordance to national Referral to Treatment guidance and Trust policy on fair access to appointments for patients, including administering direct booking e-referral appointments. Ensuring that the administration associated with the patient appointment is completed accurately and in a timely manner, and follows Trust and departmental policies and procedures.

Job Responsibility:

  • Provide call centre telephone coverage for all incoming calls regarding patient appointments
  • Book new and follow-up outpatient appointments ensuring all clinic letters are sent out as soon as appointments are made
  • Negotiate outpatient appointments with patients offering them a choice of dates and time
  • Adopt good customer care practice to provide a high-quality service for users of the Booking Centre
  • Accurately interpret all incoming appointment requests for specialties
  • Ensure all appointment requests have been registered on the patient administration system and where possible booked within 24hrs of receipt
  • Ensure all RTT (referral to treatment) data is entered on to the patient administration system in an accurate and timely manner

Requirements:

  • GCSE3 or above including Maths and English
  • NVQ 3 or equivalent in relevant subject or equivalent experience and knowledge gained within a reception, booking or administration role
  • Willingness to undertake NHS specific IT system training including Medway clinic template maintenance, casenote tracking, patient transport system
  • Evidence of significant administrative experience within a customer focused environment
  • Frontline customer care
  • Ability to prioritise workload and work without direct supervision
  • Ability to act on own initiative and deal with non-routine queries
  • Demonstrate computer skills in Excel and Word including accurate typing

Nice to have:

  • ECDL qualification or other formal IT training / qualification
  • Worked in an area specialising in healthcare appointment making
  • Ability to create, produce and use reports in a variety of Microsoft Office IT systems

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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