Booking Associate Jobs

Home Made

Location:
United Kingdom, London

Category:
Sales

Contract Type:
Not provided

Salary:

25400.00 GBP / Year

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Job Description:

Home Made is a fast growing Property Technology business, looking to change the way people experience the rental process. The Enquiries team is at the heart of the business, kicking off the customer experience from the first interaction.

Job Responsibility:

Qualifying possible renters and booking viewings
Clearly articulating property amenities and local area highlights
Managing customer experience from initial enquiry to viewing booked
Delivering a great experience across calls, WhatsApps, and emails
Cross-selling properties that better meet renter needs
Collaborating with the B2B Sales team to meet targets and exceed landlord expectations
Working with the wider business to ensure the best customer experience
Upskill on new site launches quickly
Problem-solving and escalating issues promptly
Ensuring data accuracy with attention to detail

Requirements:

Minimum of 6 months in a customer-facing role
Exceptional communication skills
Strong organisational skills to manage multiple tasks and priorities efficiently
Tech-savvy and curious
Customer-centric with a passion for delivering outstanding service and a keen eye for detail

What we offer:

Annual Leave: 24 days leave + birthday off
Employee Perks: discounts for stores, cinema etc
Yearly Half Day Charity Day
Office Social Events
On site Gym access, showers, and indoor bike storage
Weekly Friday 5pm Happy Hour in the office
Tea/coffee + weekly fruit baskets
Opportunities to upskill through Learning and Development Programme

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Booking Associate