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AltoVita Logo AltoVita · Customer Service

Booking Agent / Reservations Manager

United States, New York · Job Posted April 23, 2026
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Job Description

We are seeking a highly skilled and dedicated Reservations Manager with proven experience managing high-volume requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.

Job Responsibility

  • Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software
  • Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
  • Build an excellent relationship with the consultants from relocation management companies
  • Support reporting on conversion figures and identify opportunities for improvement
  • To maintain the positive engagement with hospitality partners (hotels, serviced apartments & hotels) and participate in supplier meetings, or training to reflect client requirements when necessary
  • To participate in property inspections to gain an in-depth understanding of properties quality, when required (US Region)
  • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
  • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region
  • Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
  • Assist in the optimisation process of AltoVita's Customer Success technology

Requirements

  • 3-5+ years of experience in hotel reservations, corporate housing, global mobility or relocation
  • Comfortable working in a fast-paced and entrepreneurial environment
  • Ability to work well under pressure and handle high-stress situations with calm and professionalism
  • Strong problem-solving skills and ability to think on your feet
  • Self-motivated, proactive and results-driven
  • Occasional weekend on call rotation
  • US based - West Coast preferable

What we offer

  • A team that will always put you first
  • Incredible opportunities for growth and career advancement
  • A fully-remote working environment
  • Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
  • A work-from-home allowance to get your home-office set up
  • A generous vacation package so you can recharge or explore
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