Booking Agent / Reservations Manager Job at AltoVita (New York)

Reservation Manager

Responsible for soliciting and managing reservations sales-related opportunities...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
no work experience required
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in the sales and marketing, guest services, front desk, or related professional area

Job Responsibility

Solicit and manage reservations sales-related opportunities
Manage and provide training to Reservations Sales staff
Actively up-sell each business opportunity to maximize revenue
Achieve personal and team related revenue goals
Drive customer loyalty by delivering service excellence
Identify new reservations sales business
Understand market conditions and competitors
Monitor same day selling procedures to maximize room revenue
Coordinate with sales and Convention Services to process rooming lists and reservation cards
Execute operational aspects of business booked

What we offer

Training and development opportunities
Recognition programs
Focus on holistic well-being
Equal opportunity employer
Diverse and inclusive work environment

Fulltime

Cluster Reservations Agent

The Full Time Cluster Reservations Agent is a cluster role supporting two hotels...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a Reservations Agent role in a 4 or 5 star hotel
Ability to work collaboratively in a fast-paced environment
Strong working knowledge of computer systems
Knowledge of the Opera PMS system
Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
Strong attention to detail
Excellent verbal and written communication skills and interpersonal skills
Ability to multitask and manage multiple projects

Job Responsibility

Handling and processing reservations and inquiries from all booking channels
Analyse and update all traveller requests that are tailored to their requirements
Pre-arrival check to ensure guest history is linked and relevant booking information is updated
Follow up on No-Shows and late cancelations and process charges appropriately
Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities
Fluent in selling room packages and higher room type
Close communication with other hotel departments to ensure every guest has a smooth arrival experience
To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments
Assist reservation manager in inventory control by balancing inventory and managing overbooking
Able to handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations

What we offer

Discounts on hotel rooms for you and your family at all properties within the Marriott International group
Discounts on food & beverage across all our hotels
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

Food & Beverage Reservation Agent

Food & Beverage Reservation Agent for The Tasman, a Luxury Collection Hotel in H...

Location

Australia , Hobart

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Exceptional communication and customer service skills
Strong attention to detail and organisational ability
Comfortable working across multiple systems and tasks
A professional, positive and collaborative attitude
Ability to work across various shifts if required
Previous experience in reservations, hospitality or events is highly regarded

Job Responsibility

Manage all Food & Beverage enquiries via phone and email
Coordinate Private Dining Room and outlet event bookings
Liaise with Food & Beverage, Catering & Events, and Sales teams
Create and distribute menus, event orders, signage and schedules
Maintain accurate reservation and event details in booking systems
Deliver warm, personalised guest service that reflects The Tasman's luxury standards
Uphold compliance, food safety and responsible service of alcohol procedures

What we offer

Be part of one of Australia's leading luxury hotels
Work with passionate, talented hospitality professionals
Global career pathways through Marriott International
Training, development and recognition programs
Competitive benefits, including hotel and dining discounts worldwide

Parttime

Operations Agent

We are seeking digital experienced and helpful individuals like you to join our ...

Location

Spain , Palma de Mallorca

Salary:

20800.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Great organisational skills and ability to work in a fast-paced environment
experience in the leisure and tourism industry – ideally in a booking admin position is desirable
able to work in a flexible manner (including different shifts Monday-Sunday)
you can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills
collaborative approach, a real team player
excellent communication skills, both verbal and written in English and Spanish is required for this role
other European languages would be advantageous.

Job Responsibility

Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and suppliers guaranteeing services as smoothly as possible while optimising costs and load factor
solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met
ensure all reservations are managed in detail and suppliers receive them on time
guide contracting
ability to think quickly to replan, accordingly to vehicle/guide availability
excellent communication skills necessary to deliver information to the service delivery team and suppliers.

What we offer

22 days of Holiday (on a full year) + two extra days (on your Birthday and one Happy day)
discounts and multiple offers with TUI Club De Benefits
option to obtain a discounted private health insurance
payment for all training days completed plus free access to TUI Learning Hub, TUI Skills Academy & language lessons
involvement with charity and sustainability initiatives like the TUI Care Foundation
complimentary access to WeCare Team & 24/7 Wellbeing Hub
career growth opportunities
seasonal contracts starting ASAP till the end of October 2025.

Fulltime

Director of Revenue

Responsible for the overall management of the Reservations Department and Revenu...

Location

India , Mumbai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College education required
One to Three years’ experience in a Reservations Manager capacity with Four Seasons or another related organization
Comprehensive computer and analytical skills
Superior guest service and salesmanship skills
Revenue/Yield Management skills and experience
Proven success as a previous Reservations Manager required
Ability to manage multi tasks and improve efficiency and productivity

Job Responsibility

Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue
Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function
Operate and manage a Property Management System and monitor Delphi Marketing Management System
Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining
Produce and publish a monthly analysis/report summarizing the month end reservations activity
Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program
Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency
Develop and mentor the Reservations/Assistant Reservations Manager for future advancement (3%)
Display a high level of integrity and professionalism at all times in all dealing with guests and employees. (5%)
Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested

Fulltime

Director of Revenue

Responsible for the overall management of the Reservations Department and Revenu...

Location

Egypt , Cairo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections
Assist with the development of all direct sales presentation material for both the travel industry and group sales
Assist in the creation of the annual Marketing Plan and Annual Budget
Coordinate Worldwide Reservation Office visits and special activities
Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment
Perform added tasks or projects as assigned by the Director of Commercial

Job Responsibility

Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue
Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures about the revenue management of the reservations function
Operate and manage a Property Management System and monitor the Delphi Marketing Management System
Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining
Produce and publish a monthly analysis/report summarizing the month-end reservations activity
Establish and/or manage the following: Published, Package, and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program
Maintain favorable working relationships among employees to promote maximum morale, productivity, and efficiency
Develop and mentor the Reservations/Assistant Reservations Manager for future advancement
Display a high level of integrity and professionalism at all times in all dealings with guests and employees
Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary stays at FS properties (based on availability), with discounted meals
Dental and medical/disability/life insurance
Retirement benefits/pension
Employee service awards

Fulltime

Operations Specialist

In this role, you will play a pivotal part in analyzing performance data, optimi...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Confidence in engaging with individuals across various levels
Proficiency in analyzing data trends and making informed decisions
Ability to manage time efficiently in a fast-paced environment
Resilience and determination to achieve results
Detail-oriented approach and adherence to company policies
Familiarity with call center metrics, credit card industry standards, consumer banking, and consumer lending
Knowledge of criticality analysis

Job Responsibility

Oversee 7 union reservation agents (call‑center environment)
Manage corporate bookings, group bookings, rooming lists, billing setup, payments
Handle guest emails, customer service issues, and reservation escalations
Work heavily in Opera Cloud (recent upgrade) + Resonate platform
Ensure reservations flow correctly to sales, revenue, and front office
Maintain accuracy across inventory, rates, blocks, and rooming lists
Maintain accurate inventory, rates, and distribution channels (OTAs, brand site)
Run daily/weekly/monthly pickup, pace, segmentation reports
Attend and present in Revenue Strategy Meetings
Enter and manage group blocks, revisions, billing, rooming lists

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Reservations Manager

As our Hotel Reservations Manager, you’ll be responsible for overseeing the rese...

Location

United Kingdom , Blackpool

Salary:

Not provided

Aimbridge Hospitality EMEA

Expiration Date

May 23, 2026

Requirements

Strong leadership skills
Excellent communication skills
Analytical and problem-solving skills
Attention to detail
Industry experience

Job Responsibility

Overseeing the reservations process from start to finish for guests
Ensuring guests have a seamless experience when booking their accommodations
Ensuring that all reservations are accurate and up to date
Managing reservation systems, communicating with guests and other departments
Ensuring that all reservations are properly documented
Managing room inventory and rates
Overseeing the work of reservation agents and other staff members

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Flexible working opportunities
Staff meals on duty
Access to hotel gym facilities
Free staff parking

Fulltime

Booking Agent / Reservations Manager

AltoVita

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

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