Bodyshop Manager Job at Gemini Accident Repair Centres (West Midlands)

Job Description

To control all the activities within the site, ensuring that all work is undertaken in a timely and correct manner, ensuring customer care/satisfaction. To always maximise the profitability and reputation of the business, include day-to-day control of the site.

Job Responsibility

Organise the required staffing levels so that the business can run at optimum efficiency without jeopardising both the quality and profitability of repairs within the business
Shall be primarily responsible for recruitment and liaise with the Training Department regarding training needs. Deal with staffing issues on a day-to-day basis including Annual Reviews, Disciplinary, and Grievance
Have sufficient knowledge of what skills are required from these staff
Audit the body shop to ensure that there are no delays and that productivity is maintained
Ensure that the business is operating within the requirements of the customers SLA’s
to achieve this, you must understand the requirements and drivers so that we can demonstrate a commitment to our customers
Ensure all operations are completed to the highest standard throughout the business and in line with the requirements of BS10125:2022, and that we can demonstrate an audit trail within the site to prove this happens, to prevent any loss of approval by insurer/manufacturer. Also demonstrating the highest customer satisfaction, you can offer
The post holder will deal with all complaints and manage to resolution and will submit reports in relation to any formal complaints to the directors as required
Report, discuss, understand, and control the measurements within each area of the business, KPIs, profit margins and forecast results regularly to be proactive to the measurements at any point in time. These measurements need to be kept in line with the budgets and requirements of the business
To be aware of all the housekeeping and health and safety regulations and policies applicable to the business and ensure the site/staff always operate within the law. The post holder will be required to monitor working practices at the site and to offer guidance and instruction to staff as required
Oversee and support full health and safety audits at the site as and when required
The post holder will be pro-active in managing trade accounts, and insurer relationships. Will be primarily responsible for the maintenance of current relationships and will develop a marketing strategy to maximise business
The post holder is responsible for the growth of the sales revenue, and overall profitability, this will be demonstrated through the monthly P+L accounts. They will be required to report to the board and to prepare reports as and when required
Responsible for undertaking quality checks the post holder will have day-to-day involvement in this activity and will ensure that all jobs are being undertaken professionally and correctly and that final quality checks are undertaken in line with BS10125:2022 or any other applicable standard
The post holder will have primary responsibility for all compliance issues and must maintain all records which are required
Audit job cards to ensure that they are completed correctly and be ultimately responsible for any required disciplinary action
Audit the Bodyshop tools and equipment to ensure they are in good working order. Ensure that there is control of all waste materials, power, and heating, having overall responsibility for the security of the building and the equipment within it

Requirements

Strong understanding of the automotive industry
Experience in managing a team and overseeing bodyshop operations
Excellent problem-solving skills and attention to detail
Relevant certifications in automotive technology or management preferred

What we offer

Competitive base salary discussed on interview – desirable site bonus rewarded for performance and production measures
Car allowance of £6500 per year
30 days holiday including public holidays, plus additional days with service
Pension contributions
Recommend a friend technician bonus incentive
Long service awards
Colleague recognition scheme
Health cash plan: claim back medical costs
Rewards platform: high street discounts
Cycle to work scheme
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Referral programme

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Bodyshop Manager

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