This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Adams Morey Portsmouth is looking for a highly organised and proactive Bodyshop Administrator to join our busy and successful team. This is a key role within the department, supporting the Bodyshop Supervisor and technicians to ensure smooth daily operations and an exceptional customer experience.
Job Responsibility:
Provide professional customer support via phone, email, and face-to-face interactions
Handle customer queries and complaints efficiently, escalating unresolved issues to the Bodyshop Manager
Contact customers for order numbers, appointment confirmations, and re-bookings
Manage customer portals, including 1Link, ensuring accurate and timely data entry
Liaise with leasing companies to provide service updates and maintain clear communication
Process bookings and manage the Bodyshop diary using Voyager
Generate job cards in line with manufacturer standards, ensuring precise data entry in ADP Kerridge
Oversee the issuance and return of vehicle keys, defect reports, and courtesy vehicles
Obtain authorisation for work by way of estimates and written approvals from customers
Ensure all completed work is invoiced accurately
Provide comprehensive administrative support to maintain smooth branch operations
Prepare and issue cash sales invoices, as well as accurate customer quotations
Uphold Health & Safety regulations to maintain a safe and compliant workplace
Monitor and manage email inboxes, process communications
Ensure adherence to ISO 9001 and ISO 14001:2015 standards for both external and internal audits
Maintain accurate and up-to-date customer contact details to ensure seamless communication
In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respect
Following GDPR guidelines to ensure data protection and privacy
Conforming to all Health & Safety requirements
Participating in relevant training
Requirements:
Previous experience in the motor industry (preferred but not essential)
Strong background in customer service and administration
Familiarity with Kerridge, 1Link, Pinnacle, or similar DMS systems
Service administration experience (desirable)
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Ability to work in a fast-paced environment and multitask effectively
High attention to detail and accuracy
Problem-solving mindset with the ability to take initiative
Team player with a proactive approach
Proficient with Microsoft products
Business Administration Qualification (Desirable)
Nice to have:
Previous experience in the motor industry
Service administration experience
Business Administration Qualification
What we offer:
Employee Assistance program
Mental Health First Aiders within the business
Free Flu jabs if you are ineligible through the NHS
Free eye test plus £70 contribution towards glasses for display screen users
Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33