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Bodyshop Administrator

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ADAMS MOREY LTD

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Location:
United Kingdom , Portsmouth

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

29120.00 GBP / Year
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Job Description:

Adams Morey Portsmouth is looking for a highly organised and proactive Bodyshop Administrator to join our busy and successful team. This is a key role within the department, supporting the Bodyshop Supervisor and technicians to ensure smooth daily operations and an exceptional customer experience.

Job Responsibility:

  • Provide professional customer support via phone, email, and face-to-face interactions
  • Handle customer queries and complaints efficiently, escalating unresolved issues to the Bodyshop Manager
  • Contact customers for order numbers, appointment confirmations, and re-bookings
  • Manage customer portals, including 1Link, ensuring accurate and timely data entry
  • Liaise with leasing companies to provide service updates and maintain clear communication
  • Process bookings and manage the Bodyshop diary using Voyager
  • Generate job cards in line with manufacturer standards, ensuring precise data entry in ADP Kerridge
  • Oversee the issuance and return of vehicle keys, defect reports, and courtesy vehicles
  • Obtain authorisation for work by way of estimates and written approvals from customers
  • Ensure all completed work is invoiced accurately
  • Provide comprehensive administrative support to maintain smooth branch operations
  • Prepare and issue cash sales invoices, as well as accurate customer quotations
  • Uphold Health & Safety regulations to maintain a safe and compliant workplace
  • Monitor and manage email inboxes, process communications
  • Ensure adherence to ISO 9001 and ISO 14001:2015 standards for both external and internal audits
  • Maintain accurate and up-to-date customer contact details to ensure seamless communication
  • In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respect
  • Following GDPR guidelines to ensure data protection and privacy
  • Conforming to all Health & Safety requirements
  • Participating in relevant training

Requirements:

  • Previous experience in the motor industry (preferred but not essential)
  • Strong background in customer service and administration
  • Familiarity with Kerridge, 1Link, Pinnacle, or similar DMS systems
  • Service administration experience (desirable)
  • Excellent communication and interpersonal skills
  • Strong organizational and time management abilities
  • Ability to work in a fast-paced environment and multitask effectively
  • High attention to detail and accuracy
  • Problem-solving mindset with the ability to take initiative
  • Team player with a proactive approach
  • Proficient with Microsoft products
  • Business Administration Qualification (Desirable)

Nice to have:

  • Previous experience in the motor industry
  • Service administration experience
  • Business Administration Qualification
What we offer:
  • Employee Assistance program
  • Mental Health First Aiders within the business
  • Free Flu jabs if you are ineligible through the NHS
  • Free eye test plus £70 contribution towards glasses for display screen users
  • Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
  • 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
  • Free Independent mortgage advice service
  • Pension Scheme
  • Salary Sacrifice(if eligible)
  • Staff Events
  • Free parking
  • Cycle To Work Scheme
  • Competitive Salaries
  • Career development pathways and training
  • Quarterly Star Awards

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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