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BOC Specialist 3

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M.C. Dean, Inc

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Location:
United States , Washington, DC

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

36.30 - 45.38 USD / Hour
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Job Description:

BOC Specialist will be primarily responsible for monitoring and operating the Building Automation System and sometimes answering the Service Desk phone and creating work orders in the site work order system. In this position, you will be expected to apply adjustments in the Building Automation System in response to tenant calls, work orders, alarms.

Job Responsibility:

  • Monitoring and operating the Building Automation System
  • Answering the Service Desk phone and creating work orders in the site work order system
  • Apply adjustments in the Building Automation System in response to tenant calls, work orders, alarms
  • Works with call center to log and identify problem areas in the building
  • Assists other trades in the field in the active troubleshooting of systems
  • Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages
  • Monitors controlled systems for performance and problems
  • Backs up application software and checks network integrity of control devices
  • Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software
  • Performs function check of all control systems and documents results
  • Sets up alarms for optimal efficiency and response
  • Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues
  • Works with the customer to recommend and adjust a maintenance program for their system
  • Identifies and implements long term service strategies
  • Performs all work in accordance with contract documents and applicable company standards
  • Performs work to meet the required response times and to facilitate others to meet response times
  • Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work
  • Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants
  • Initiates follow up action to secure needed responses in a timely manner
  • Using real time judgement to escalate building issues to the proper entities

Requirements:

  • High school diploma or GED with at least 8+ years of progressive experience
  • Vocational school or associate degree in a technical trade preferred
  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information
  • ability to obtain & maintain HSPD & Secret, preferred HSPD-12 & Secret Active
  • Three years BAS monitoring and DDC controls experience within the building controls industry
  • Ability to operate a Windows PC
  • Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications
  • Ability to troubleshoot basic communications wiring, control logic wiring and end devices
  • Knowledge of building mechanical and electrical equipment functions and use, HVAC systems control applications and relevant hardware and software products
  • Knowledge of commonly used networks and network topologies
  • Ability to work at a computer terminal with mouse and keyboard for extended periods
  • Good customer communication skills

Nice to have:

  • Schneider Controls Certification
  • Building Automation Certification
What we offer:
  • A competitive salary
  • Medical, dental, vision, life, and disability insurance
  • Paid time off
  • Tuition reimbursement
  • 401k Retirement Plan
  • Military Reserve pay offset
  • Paid maternity leave

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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