Boat Tours Manager Job at Aramark (Page)

Job Description

Wahweap is located in northern Arizona area on the Utah state border. It is home to Lake Powell Resorts & Marinas, which is open year-round. At LPRM, you will find the largest marina on the lake, as well as boat rental operations. Marina services are available for visitors’ personal boats. In addition to the boat operations, Wahweap has a 350-guest room lodge, campground, several restaurants and gift shops, and offers boat tours on the Lake. The Boat Tour Manager is responsible for overseeing the daily operation of the Boat Tours operations. This role will directly supervise licensed captains, non-licensed crew, front desk agents, drivers, and Supervisors, as well as work closely with other departments in all areas, especially the Sales and Marketing teams. This role needs to be proficient in using computers, record keeping, budgeting, ordering, scheduling, staff training, controlling expenses and managing payroll. Will interview, hire, train, and coach staff of approximately 15 to 50 employees (based on season). Work directly with US Coast Guard on inspections, work plans and other areas in the marine field.

Job Responsibility

overseeing the daily operation of the Boat Tours operations
directly supervise licensed captains, non-licensed crew, front desk agents, drivers, and Supervisors
work closely with Sales and Marketing teams
interview, hire, train, and coach staff
work directly with US Coast Guard on inspections
drive compliance in all areas including OSHA, Coast Guard, Wage & Hour
monitor and manage all operational functions including budgets, forecasts, expenses and supplies
proactively react to business trends
develop, implement, support and monitor programs and training
ensure satisfactory NPS inspections
conduct period inventory
maintain records
reevaluate and inspect operations
work with Human Resources on USCG mandated random drug testing
daily interaction with guests and/or employees
observe guest reactions and confer with staff
resolve guest concerns
work flexible schedules
coordinate Resort functions with other departments
develop and maintain strong positive interdepartmental relationships
support safety initiatives
develop and implement hiring and training programs
plan and conduct staff meetings
lead the tour operations team in recruiting, hiring, coaching, discipline, promotions and evaluations
recognize outstanding employees
monitor physical condition of facilities and equipment
challenge team to exceed budgeted revenues and control costs
confer regularly with managers and other Company personnel
perform miscellaneous duties assigned by General Manager
adhere to ARAMARK policies and procedures
perform other tasks as assigned

Requirements

overseeing the daily operation of the Boat Tours operations
directly supervise licensed captains, non-licensed crew, front desk agents, drivers, and Supervisors
proficient in using computers, record keeping, budgeting, ordering, scheduling, staff training, controlling expenses and managing payroll
interview, hire, train, and coach staff of approximately 15 to 50 employees
work directly with US Coast Guard on inspections, work plans and other areas in the marine field
drive compliance in all areas including OSHA, Coast Guard, Wage & Hour
monitor and manage all operational functions including budgets, forecasts, expenses and supplies
proactively react to business trends
develop, implement, support and monitor programs and training
ensure satisfactory NPS inspections
conduct period inventory
maintain records to comply with ARAMARK, government and accrediting agency standards
reevaluate and inspect operations with managers and supervisors
work in conjunction with Human Resources on USCG mandated random drug testing
responsible for daily interaction with guests and/or employees
observe guest reactions and confer frequently with staff
resolve guest concerns
must be able to work flexible schedules including nights, weekends and holidays
coordinate Resort functions with other departments
develop and maintain strong positive interdepartmental relationships
support safety initiatives
develop and implement hiring and training programs
plan and conduct staff meetings
lead the tour operations team in recruiting, hiring, coaching, discipline, promotions and evaluations
recognize outstanding employees
monitor the physical condition of all facilities and equipment
challenge the team to exceed budgeted revenues and control costs
confer regularly with immediate managers and other Company personnel
must be willing to perform miscellaneous duties assigned by the General Manager
adhere to ARAMARK policies and procedures
perform other tasks as assigned

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Boat Tours Manager

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