Boat Captain Job at Aramark (Glacier Bay National Park)

Job Description

The Boat Captain is responsible for the safe, efficient, and compliant operation of the Glacier Bay Day Tour vessel, a high-speed catamaran that carries guests into one of the most spectacular marine wilderness areas in the world. The Captain ensures safe vessel navigation, oversees crew operations, provides exceptional guest service, and maintains full compliance with U.S. Coast Guard (USCG), National Park Service (NPS), and company requirements. This role is highly visible and guest-facing — the Captain sets the tone for safety, professionalism, and the overall guest experience while operating in dynamic marine conditions and sensitive wildlife habitats.

Job Responsibility

Operate the tour vessel safely and professionally in accordance with USCG regulations, marine laws, environmental guidelines, and company standards
Navigate Glacier Bay’s waters, including narrow channels, tidewater glacier areas, and wildlife-dense zones, using sound judgment and situational awareness
Monitor weather, tides, wildlife activity, and sea conditions to adjust routes or timing as needed
Maintain radio communications with NPS, dispatch, marine operations, and support vessels
Serve as the top authority on board for all safety decisions and emergency procedures
Conduct pre-departure safety briefings, crew drills, and safety equipment checks
Respond effectively to emergencies, including medical situations, mechanical issues, or wildlife proximity concerns
Enforce all safety rules for passengers and crew, including wildlife-viewing regulations and deck safety guidelines
Lead and mentor the vessel crew including deckhands, naturalists, and galley support
Assign duties and oversee performance to ensure high-quality guest service and operational efficiency
Facilitate training in safety procedures, customer interaction, cleaning responsibilities, and onboard service support
Foster a professional, supportive, and teamwork-oriented onboard environment
Represent the company and Glacier Bay National Park with professionalism and courtesy
Provide welcome announcements, route updates, point-out wildlife or geographic features when appropriate, and coordinate with the onboard ranger or naturalist
Ensure guests feel safe, informed, and cared for throughout the voyage
Help maintain a positive, respectful, and enjoyable atmosphere onboard
Ensure crew conduct all food-service tasks—such as meal distribution, galley sanitation, and waste management—in compliance with health standards
Confirm that all crew members obtain and maintain a valid Alaska Food Worker (Food Handlers) Card and follow approved food safety practices
Follow all NPS requirements for wildlife distances, speed limits, approach regulations, and permitted routes
Operate the vessel in compliance with Glacier Bay’s Environmental Management Plan and environmental best practices
Model respectful stewardship of park resources, ensuring operations have minimal environmental impact
Oversee the vessel’s daily operational readiness, including logs, checklists, safety equipment, and mechanical checks
Report mechanical issues or maintenance needs promptly
Maintain accurate voyage logs, passenger counts, fuel records, incident reports, and required documentation
Support seasonal startup and shutdown operations, including equipment checks and regulatory inspections
Oversee all vessel fueling operations to ensure compliance with safety standards, environmental protection rules, and spill-prevention protocols
Verify accurate and complete fuel logs and ensure crew are trained and compliant with fueling procedures

Requirements

U.S. Coast Guard Master’s License appropriate for 100-ton vessel with Passenger Endorsement
Radar endorsement
FCC Marine Radio Operator Permit
All required USCG credentials
Prior experience operating passenger vessels in similar marine environments
Alaska or remote operations experience strongly preferred
Strong leadership, communication, and situational awareness skills
Excellent judgment and ability to remain calm under pressure
Knowledge of maritime safety, emergency procedures, and wildlife-viewing regulations
Ability to supervise a diverse crew and deliver exceptional guest service
Ability to stand for extended periods while navigating the vessel
Comfortable working in marine and coastal conditions with variable weather, cold, wind, and long days
Ability to assist in emergency situations, including moving equipment or aiding passengers
Must be able to work early mornings, long tour days (8–9 hours on the water), weekends, and holidays

What we offer

Paid sick leave
On-site housing and meal plan ($8/day all inclusive)
Local discounts

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