Bmw Service Bookings Administrator

An excellent opportunity has become available for a customer focused and efficient Service Bookings Administrator at Sytner BMW/MINI Cardiff. This is a busy, fast-paced role that involves managing both inbound and outbound booking calls, as well as a variety of digital contact channels. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service in keeping with the premium brands we represent. The role requires an industrious attitude, excellent attention to detail and the ability to retain information. Alongside this, you will support our Service Advisors to provide outstanding customer care, completing a variety of tasks that will help ensure thorough preparation for each customer's visit. As part of the Service team, you may take responsibility for a number of jobs, delivering face-to-face customer care and acting as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times.