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We are looking to recruit an ambitious and successful individual to join our BMW Motorrad Aftersales team at Sytner Stevenage as we prepare to launch the exciting world of Motorrad BMW Bikes in Hertfordshire. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Job Responsibility:
Provide outstanding customer care
Be the vital link between customers and the workshop
Inform and consult on vehicle servicing
Keep the customer up to date at every stage
Answer any questions or queries
Liaise with technicians/workshop control about vehicle statuses
Ensure vehicles will be ready on time
Give the best advice on products and services
Work a variety of flexible patterns which can typically include weekends
Requirements:
Willingness to learn and progress
Excellent organisational and administrative skills
Good attention to detail
Strong customer service background (beneficial)
Working knowledge of Kerridge (advantageous, not essential)
Nice to have:
Strong customer service background
Working knowledge of Kerridge
What we offer:
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay