Bmw Corporate Hub Team Leader Job at Sytner BMW Worcester (Coventry)

Job Description

We have an exciting opportunity for an experienced and motivated Corporate Hub Team Leader to join our BMW/MINI Corporate Sales operation in Coventry on a 12 month fixed-term basis. Leading a team of Corporate Sales Administrators, you will play a pivotal role in ensuring the efficient management of customer enquiries, vehicle orders, deliveries, and leasing partner relationships. This is a fast-paced leadership position where you will be responsible for driving operational excellence, maintaining exceptional service standards, and supporting the development of your team. You will act as the key point of contact between the Corporate Hub, dealerships, leasing companies, and internal departments, ensuring a seamless customer journey from enquiry through to vehicle delivery and invoicing.

Job Responsibility

Lead, motivate, and develop a team of Corporate Sales Administrators to achieve departmental objectives and service level agreements
Monitor team performance, workload distribution, and productivity to ensure efficient order processing and customer support
Oversee customer enquiries, vehicle quotations, orders, registrations, deliveries, and invoicing processes
Ensure all records and documentation are accurately maintained across internal and manufacturer systems, including Ebbon, eDoc, and Digifile
Manage vehicle lead times and ensure timely communication with customers, leasing companies, and dealerships
Build and maintain strong relationships with leasing partners and internal stakeholders
Produce and analyse operational reports, identifying trends and opportunities for continuous improvement
Support the resolution of complex customer, supplier, and operational issues
Ensure compliance with company policies, manufacturer standards, and regulatory requirements
Drive a culture of accountability, teamwork, and exceptional customer service
Support recruitment, onboarding, training, and performance management activities within the team
Keep abreast of BMW/MINI product updates, pricing changes, and industry developments

Requirements

Previous experience leading or supervising an administration, sales support, or customer service team
Strong organisational and time management skills with the ability to prioritise effectively in a fast-paced environment
Excellent communication and interpersonal skills
Proven ability to motivate, coach, and develop team members
Strong attention to detail and commitment to accuracy
Ability to manage multiple priorities while maintaining high service standards
Proactive problem-solving skills and a continuous improvement mindset
Competent in Microsoft Office applications and business systems

Nice to have

Experience within the automotive, leasing, fleet, or corporate sales sector
Knowledge of vehicle ordering, registration, and delivery processes
Familiarity with manufacturer or fleet management systems

What we offer

Enhanced Holiday Entitlement
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
Flexible working solutions
Free Parking
Learning and Development Opportunities

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Bmw Corporate Hub Team Leader

Job Description

Job Responsibility

Requirements

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