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Integrate BMC products to each other and third-party applications
Primary technical resource for integration points into all EITSM environments, i.e., Active Directory, AF Directory Services
Troubleshooting architecture BMC technical issues pertaining to F5, Unix, Windows, Solaris
Works with foundation data for proper implementation ensuring system architecture remain viable
Able to articulate in detail the BMC system configurations to support the ETISM Program Requirements
Work with cross-organizational engineers from various teams that report to and receive direction from other customers of the EITSM system
Understand the business of IT operations, Business Service Management and foundational level of ITIL
Defines, writes, and delivers specifications, user guides, and architecture and methodology as appropriate to meet project deadlines
Programs, tests, documents, and implements systems and/or software prior to release
Able to research routine to moderately complex work and customer problems, issues, and circumstances and provides recommendations, alternatives, and risk assessments
Have knowledge of AF RMF and be able to provide artifacts, system remediation to support AF Authority to Operate
Articulate Best business practices and streamline system application and architecture as EITSM migrates to new version
Requirements
10 years of BMC AR and ITSM Certifications Required
BMC Remedy IT Service Management 7.x: Advanced Solutions for Incident and Problem Management or higher
BMC Remedy IT Service Management 7.x: Advanced Solutions for Asset Management and Discovery or higher
What we offer
Competitive salaries
Continuing education assistance
Professional development
Multiple healthcare benefits package options
401K with employer matching
Competitive time off policy along with a federally recognized holiday schedule