BMC Helix Architect Jobs

BMC Helix Architect

RED Commerce - The Global SAP Solutions Provider

Location:
Spain, Madrid

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an architect profile to design, implement, and optimize solutions based on the BMC ITSM platform, including both Remedy and Helix. They will collaborate with multidisciplinary teams to ensure that the solutions meet the business's functional and technical requirements, guaranteeing scalability, performance, and alignment with best service-management practices. They will lead initiatives for integration, automation, and continuous improvement within the ITSM ecosystem.

Job Responsibility:

Define the technical and functional architecture of the BMC ITSM solution, ensuring scalability and integrations
Install and configure the platform, including ITSM and CMDB modules, following best practices
Manage ITIL data and processes, loading master data structures and optimizing performance
Develop integrations and automations for workflows and repetitive processes
Document and train users and teams on the solution and its functionalities
Oversee governance and continuous improvement, monitoring KPIs and managing change

Requirements:

ITIL certification (preferably ITIL v4)
Demonstrable experience in ITSM process consulting

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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