Bitcoin Customer Success Advocate

Join our Bitcoin Customer Support team and be at the forefront of the Bitcoin experience at Cash App! We deliver stellar support for Bitcoin transactions across both on-chain and Lightning, empowering customers to move confidently in the world of crypto. Our mission? To become the go-to support destination for Bitcoin users everywhere. We’re looking for a Bitcoin enthusiast who knows their way around blockchain technology, communicates with clarity and confidence, and genuinely loves helping people. In this role, you’ll tackle customer questions, solve real-world challenges, and guide users through our products and services—making even complex concepts feel approachable. You’ll connect with customers through voice, messaging, and email, diving into tools like blockchain.com and mempool.space to investigate transactions and deliver fast, thoughtful solutions. If you’re excited about Bitcoin and thrive on helping others, this is your chance to make an impact in a space that’s shaping the future of money.