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Bistro Department Head

Canada, Hamilton Employment contract 20.00 - 25.00 CAD / Hour · Job Posted May 29, 2026
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Job Description

The Bistro Department Head is a hands-on leadership role responsible for overseeing daily operations, food quality, and associate development to ensure a high-quality, customer-focused experience.

Job Responsibility

  • Actively support the department during peak periods, including food production, cash handling, and customer service.
  • Oversee daily readiness, including equipment checks, staffing levels, cleanliness, and secure cash handling procedures.
  • Ensure all menu items are executed accurately and consistently according to recipe and portion control standards.
  • Lead, train, and onboard new staff members on Bistro standards, food safety, and customer interaction.
  • Provide ongoing coaching, constructive feedback, and identify skill gaps within the team.
  • Create and manage staff schedules to meet service demands and labor targets while managing call-ins and productivity.
  • Maintain full compliance with food safety regulations, sanitation procedures, and allergen awareness.
  • Maintain accurate par levels, place orders on schedule, and verify deliveries for quality and accuracy.
  • Drive profitability by minimizing shrink through proper forecasting and FIFO (First-In, First-Out) rotation.
  • Work with other departments to coordinate product flow and manage shelf life.
  • All other duties as assigned.

Requirements

  • Minimum of 3–5 years of experience in a front-of-house leadership role within the restaurant and / or food service industry.
  • Foundational cooking skills, with the ability to confidently operate commercial kitchen equipment, including but not limited to ovens, grills, fryers, and food preparation tools.
  • Must be at least 18 years of age and legally able to serve and sell alcohol.
  • Demonstrated hands-on leadership style with the ability to lead in a fast-paced environment.
  • Exceptional customer service skills with a strong focus on delivering an outstanding guest experience.
  • A demonstrated self-starter with strong problem solving skills.
  • Ontario Food Handlers & Smart Serve certification is required.
  • Stand and walk for extended periods of time.
  • Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
  • Ability to lift up to 50lbs independently.
  • Push / pull up to 100lbs independently.
  • Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
  • Environmental exposure to extreme temperatures (coolers, freezers, outdoors, etc.)

What we offer

  • A rewarding and fun work atmosphere
  • Participation in Department Head Bonus Program
  • Employee Recognition Program
  • 20% Staff discount across all locations
  • 50% Staff discount at our Bistro/ Bitehaus
  • Perks Program (Monthly Super Staff Discounts, Goodlife Discount, Perkopolis and more)
  • Health, vision and dental benefits six month after hire
  • Employee Assistance Program
  • Access to 24/7 virtual health care
  • Deferred Profit Sharing Plan (DPSP)

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