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Bistro Department Head

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Denninger's Foods of the World

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Location:
Canada , Hamilton

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Category:
Gastronomy

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Contract Type:
Not provided

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Salary:

20.00 - 25.00 CAD / Hour
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Job Description:

The Bistro Department Head is a hands-on leadership role responsible for overseeing daily operations, food quality, and associate development to ensure a high-quality, customer-focused experience.

Job Responsibility:

  • Actively support the department during peak periods, including food production, cash handling, and customer service
  • Oversee daily readiness, including equipment checks, staffing levels, cleanliness, and secure cash handling procedures
  • Ensure all menu items are executed accurately and consistently according to recipe and portion control standards
  • Lead, train, and onboard new staff members on Bistro standards, food safety, and customer interaction
  • Provide ongoing coaching, constructive feedback, and identify skill gaps within the team
  • Create and manage staff schedules to meet service demands and labor targets while managing call-ins and productivity
  • Maintain full compliance with food safety regulations, sanitation procedures, and allergen awareness
  • Maintain accurate par levels, place orders on schedule, and verify deliveries for quality and accuracy
  • Drive profitability by minimizing shrink through proper forecasting and FIFO (First-In, First-Out) rotation
  • Work with other departments to coordinate product flow and manage shelf life
  • All other duties as assigned

Requirements:

  • Minimum of 3–5 years of experience in a front-of-house leadership role within the restaurant and / or food service industry
  • Foundational cooking skills, with the ability to confidently operate commercial kitchen equipment, including but not limited to ovens, grills, fryers, and food preparation tools
  • Must be at least 18 years of age and legally able to serve and sell alcohol
  • Demonstrated hands-on leadership style with the ability to lead in a fast-paced environment
  • Exceptional customer service skills with a strong focus on delivering an outstanding guest experience
  • A demonstrated self-starter with strong problem solving skills
  • Ontario Food Handlers & Smart Serve certification is required
What we offer:
  • A rewarding and fun work atmosphere
  • Participation in Department Head Bonus Program
  • Employee Recognition Program
  • 20% Staff discount across all locations
  • 50% Staff discount at our Bistro/ Bitehaus
  • Perks Program (Monthly Super Staff Discounts, Goodlife Discount, Perkopolis and more)
  • Health, vision and dental benefits six month after hire
  • Employee Assistance Program
  • Access to 24/7 virtual health care
  • Deferred Profit Sharing Plan (DPSP)

Additional Information:

Job Posted:
April 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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